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Reviews of Parador de Cuenca

4 out of 5
Parador de Cuenca
Subida San Pablo, s/n, Cuenca, Cuenca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 286 out of 448 reviews" "
Rating 8 - Good. 126 out of 448 reviews" "
Rating 6 - Okay. 24 out of 448 reviews" "
Rating 4 - Poor. 7 out of 448 reviews" "
Rating 2 - Terrible. 5 out of 448 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jonathan, Covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms in the convent were a little austere for my taste, but the property was beautiful with a fountain in the courtyard. The view of Cuenca was stunning and the bridge to the town was a very close. The restaurant was good and the common areas very pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property. Clean, safe convenient. Food was OK, not great. Overall good value and would highly recommend, especially to those without mobility issues who can enjoy the old city across the gorge.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antiguo edificio con una vista espectacular a una hermosa ciudad medieval.
Stayed 2 nights in Jan 2024
Response from Dpto. Recepción on 24 Jan 2024
Estimado Alfredo,Muchas gracias.Esperamos su visita en cualquier otra ocasión.Saludos cordiales.

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with old world characteristics. In the heart of the historic city. Food is excellent in both the bar and restaurant on the property. Getting around the historic city is just a short walk away. Requires crossing a bridge across the gorge to get to the remainder of the historic city, not for those who are afraid of heights.
Stayed 2 nights in Jan 2024
Response from customer Service (Cuenca) on 18 Jan 2024
Dear Edmund First of all, I would like to thank you for your time in answering our survey regarding your stay at the Parador de Cuenca.One of the fundamental values of our company is to offer quality service and personalized attention to our clients.Receiving positive comments like yours is a great satisfaction for us, so, if you allow me, I will extend it to our entire team.We hope to welcome you again in one of our hotels and restaurants and do not hesitate to contact us for any other information you may need.We will be happy to see you again soon!

10/10 Excellent

DAVID

Stayed 2 nights in Jan 2024
Response from Dpto. Recepción on 24 Jan 2024
Muchas gracias.

10/10 Excellent

Gretel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer service (Cuenca) on 6 Jan 2024
Dear Gretel,Thank you for your high rating about our Parador.Best regards,

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was very good and the hotel is beautiful. The staff could be a bit friendlier.
Stayed 1 night in Dec 2023
Response from Customer service (Cuenca) on 6 Jan 2024
Dear Ann,Thank you for your high rating about our Parador. We hope to be at the level you expected the next time you visit us.Best regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is so nice and majestic. The personnel are very accommodating and the Waite staff are wonderful. Cons…1 waitress showed signs of a severe cold but was still serving and waiting on customers…definitely a turn off. Room was very comfortable with everything you need for a comfortable stay. Access to town was just a short walk over a very high narrow bridge so if you have a fear of heights just drive your car or take a taxi into old town. Beautiful city and relaxing people. Via España!!!
Stayed 2 nights in Dec 2023
Response from Customer service (Cuenca) on 28 Dec 2023
Dear Kenneth,Thank you very much for your high rating of our Parador. We hope you enjoyed our city as much as we do. Best regards,

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Atención al cliente (Cuenca) on 28 Dec 2023
Estimada Laura,muchas gracias por su alta valoración sobre nuestro Parador. Esperamos que usted disfrutara de nuestra ciudad tanto como lo hacemos nosotros. Un saludo,

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful parador. The surrounding area is very peaceful and calm. The staff are welcoming and helpful. Rooms are spacious. Breakfast was excellent with many homemade options.
Stayed 1 night in Nov 2023
Response from customer Service (cuenca) on 26 Nov 2023
Dear Angela,Thank you very much for your kind words. For us they are very important because it indicate that we are working in the right direction.We hope you visit us again soon.Best regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional hotel in historic building overlooking, and in easy walking distance of, the UNESCO Heritage site of Cuenca. Comfortable well maintained large rooms.
Stayed 2 nights in Nov 2023
Response from customer Service (cuenca) on 26 Nov 2023
Dear Ian,Thank you very much for your kind words. For us it is very important to know that our clients enjoy Cuenca and our Parador.Best regards

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent night’s stay. The only complaint is that the bed was a bit ‘hard’.
Stayed 1 night in Nov 2023
Response from Atención al cliente (Cuenca) on 19 Nov 2023
Dear Daniel,thank you very much for your comment, for us it is very important to know what our customers think in order to continue improving.Best regards,

10/10 Excellent

Megan

Stayed 1 night in Nov 2023
Response from Atención al cliente (Cuenca) on 18 Nov 2023
Muchas gracias por su alta valoración. Esperamos que hayan disfrutado de Cuenca

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Atención al cliente (Cuenca) on 18 Nov 2023
Estimado alan,gracias por valorarnos tan positivamente. Esperamos que vuelvan a visitarnos lo antes posible.Un saludo,

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities
Very confusing for Parking & employees didn’t know how to explain correctly. Parked mistakenly miles away due to employee error..not fun
Stayed 1 night in Oct 2023
Response from Reception on 28 Oct 2023
The Parador have a garage with a extra cost of 22,00 EUR, and the guest can reserve before arrival. Sincerely,

10/10 Excellent

Thomas K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place. The staff is excellent. I had my backpack stolen from our rental car prior to our stay and the staff was so kind and compassionate. Would recommend this wonderful place to everyone.
Stayed 1 night in Oct 2023
Response from Dpto. Recepción on 18 Oct 2023
Good afternoon,Thank you very much for your kind words. We hope you enjoyed your stay at the Parador.Best regards,

10/10 Excellent

Michelle, Bear

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was gorgeous and very convenient to Cuenca. The only problem was parking! Be aware there is a garage as soon as you begin the uphill drive on your left. There is no way to turn around a large car
Stayed 2 nights in Sep 2023
Response from Recepción on 2 Oct 2023
Thank you for you visit and opinion

6/10 Okay

Nicholas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic building in a wonderful location. Good staff, attentive and cheerful.The only negative was noise - people talking below in the middle of the night and a bus parked outside our window with Japanese tourists. The bus started up soon after 8am and remained stationary for at least 20 minutes while 50-odd Japanese trundled their flight cases to the bus. Lesson: Don't take a room at the front of the building, particularly above parking for buses.
Stayed 1 night in Sep 2023
Response from Recepción on 24 Sept 2023
Thanks so much for your time Nicholas.We regret what you say about the japaneses tourist.Sorry.We hope to see you again in the future.Thanks.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the location in great. But this hotel is way overpriced unless you get the view of the city. I did not and therefor I was very unhappy with how much I paid to stay there.
Response from Departamento de Recepción on 17 Sept 2023
Good morning, Bradley.Thank you very much for leaving us your opinion about the Parador.We always recommend making reservations as far in advance as possible to be able to take advantage of the offers and, within these, better prices.Best regards,

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good service
Stayed 1 night in Sep 2023
Response from Departamento de Recepción on 17 Sept 2023
Dear Hugo,thanks for choose our Parador to visit Cuenca. We hope see you in the future.Best regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, would be happy to stay there again.
Stayed 2 nights in May 2023
Response from Dpto. Recepción on 4 Aug 2023
Thanks so much for your kind opinion.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Departamento de Recepción on 15 Jul 2023
Muchas gracias.

10/10 Excellent

Francisco

Stayed 1 night in Jun 2023
Response from Dpto. Recepción on 24 Jul 2023
Muchas gracias.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Departamento de Recepción on 15 Jul 2023
Muchas gracias.

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dpto. Recepción on 19 Jun 2023
Estimada Victoria,muchas gracias por valorarnos tan positivamente. No le quepa duda de que realizamos un gran esfuerzo para que todo esté en perfecto estado y que los clientes se sientan como en casa cuando vienen a visitarnos.Esperamos que vuelvan lo antes posible.Un saludo,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dpto. Recepción on 15 Jun 2023
Muchas gracias.

10/10 Excellent

Bernadine

Stayed 1 night in May 2023
Response from Dpto. Recepción on 30 May 2023
Muchas gracias.

10/10 Excellent

Mary Ella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in Cuenca
Perfect location to visit Cuenca and gorgeous and historic hotel. We loved the food served at the bar and the breakfast buffet was fantastic. Fruit was fresh and pastries fresh and delicious. Staff was incredibly gracious and friendly. Five Stars!
Stayed 3 nights in Apr 2023
Response from Dpto. Recepción on 30 May 2023
Thanks so much for your time at Paradores.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Dpto. Recepción on 30 May 2023
Thanks so much.

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Eveything was excellent. Staff, cuisine, room view was perfect!
Stayed 3 nights in Apr 2023
Response from Dpto. Recepción on 30 May 2023
Thanks so much for your kind opinion.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in a must visit place
Stayed 1 night in Feb 2023
Response from Recepción on 14 Feb 2023
Thanks so much for your kind opinion.Greetings.

6/10 Okay

WENHSIN

Disliked: Cleanliness, amenities, property conditions & facilities
There is no basic coffee machine, tea bags and free water in the room.
Stayed 1 night in Jan 2023
Response from Recepción on 5 Feb 2023
We regret not having met your expectations.Thanks for your time.

8/10 Good

Jessica

Response from Atención al cliente (Cuenca) on 18 Nov 2023
Estimada Jessica,gracias por su alta valoracion. Esperamos que nos visiten en el futuro y sigan conociendo nuestra ciudad y alrededores.Un saludo,

10/10 Excellent

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great architecture, great location just across the old city. the room we were given was very nice and comfortable.
Response from Recepción on 19 Dec 2022
Gracias por su visita.Le esperamos en futuras ocasiones.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The rooms spacious and spotless. Note that the floor is tiled so you may want to wear slippers. The breakfast there is 20 EUR which is on the expensive side, but the food was excellent (pastries, cured meats, variety of breads with optional toasting). The best part is the beautiful location. The old town is just across the bridge and you can walk to everywhere. Be ready for going up and down a lot of hills/steps. I was there in Nov, so it wasn’t as tourist heavy except near the cathedral. Outside the hotel, don’t expect English to be much understood. Just learn some basic Spanish phrases and use Google Translate. People in town are friendly.
Stayed 2 nights in Nov 2022
Response from Recepción on 27 Nov 2022
Thank you

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Departamento de Recepción on 10 Dec 2022
Muchas gracias

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Departamento de Recepción on 10 Dec 2022
Muchas gracias

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, older rooms but clean and nice. Very good breakfast with excellent service. Neglected fitness center.
Stayed 2 nights in Oct 2022
Response from Departamento de Recepción on 13 Oct 2022
Dear Richard,Thanks so much for sharing your opinion with us.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You Tunes do not do it justice. Cuenca is quaint Hanging houses are amazing. Cliffs around it are very unique and indescribable. The property its sely dates back to 1300s and was lovingly restored in 1992. Lots of grest original art amazing monastary. Contemporary but respevtful of its history. Was definitely the highlight of oir trip. Oh did I not mention food. Wow!
Stayed 3 nights in Oct 2022
Response from Departamento de Recepción on 13 Oct 2022
Dear Jeffrey,Thanks so much for your kind opinion.Best regards.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Departamento de Recepción on 13 Oct 2022
Gracias por su visita.

10/10 Excellent

Maria T

Stayed 1 night in Sep 2022
Response from Departamento de Recepción on 28 Sept 2022
Muchas gracias.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely restored building. Very quiet. Magnificent breakfast of regional meats and cheeses. Beautiful pool, unfortunately open only from noon to 7. You do have to cross what was for me a scary bridge to get to the casas colgadas.
Stayed 1 night in Sep 2022
Response from Departamento de Recepción on 12 Sept 2022
We are glad you enjoyed your stay

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the parador is outstanding, but a long ride from major cities
Stayed 1 night in Jul 2022
Response from Departamento de Recepción on 5 Aug 2022
Dear Mario, thank you for your evaluation. We hope to see you soon in Paradores. Best regards

6/10 Okay

Judy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing attitude in Cuenca parador
The hotel is well situated for the city. It’s a beautiful establishment. I was unhappy with the general attitude of the staff. Unwelcoming, inflexible, unhelpful and generally unfriendly. There was not even the slightest accommodation for smokers. I understand the distaste for smokers but as a guest establishment there could have been a small space alllotted where we could go and still not bother the non smokers and not be made to feel like tramps.
Stayed 3 nights in Jul 2022
Response from Departamento de Recepción on 5 Aug 2022
Dear Judy, We are sorry that the stay was not satisfactory. One of the parador's strengths is the friendliness of its staff, so we don't understand what could have happened. We apologize for the inconvenience caused, our intention is that all our guests enjoy the establishment. We remain at your disposal and appreciate your comment. Best regards

6/10 Okay

Crystal, Kamloops

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful and rooms were lovely. However, we booked through Expedia and when we got to the hotel paid for an upgraded room with a view. (65 euros more each night) When checking in the front desk attendant asked what time we would like breakfast in the morning . I knew that we had not originally booked rooms with breakfast. So I doubled checked with him. He said “it is included with your upgrade” I said “are you sure? He said “yes” So for 3 days we had breakfast, and of course when checking out they said it was “not included”’and we have to pay 20 euros per person per day. An extra 120 Euros. The breakfast was not worth that price at all. Plus they actually charged me for 4 days (160) and had to refund me day. I feel this was a scam by the hotel. So I would never recommend this hotel to anyone because of the “over charges”
Stayed 2 nights in Jul 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely spot, and the dinners in the courtyard were magical!
Stayed 2 nights in Jun 2022
Response from Departamento de Recepción on 16 Jul 2022
Dear Christine, thank you so much for your review. It is a pleasure to know that your stay has been satisfcatory. Do not hesitate to visit us again. Best regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great people
Stayed 1 night in Jul 2022
Response from Departamento de Recepción on 16 Jul 2022
Dear Tim, thank you so much for your evaluation. Our goal is that you enjoy your stay to the fullest, it will be a pleasure to receive you again. Best regards

10/10 Excellent

Chris

Stayed 2 nights in Jul 2022
Response from Departamento de Recepción on 16 Jul 2022
Estimado Chris, muchas gracias por su magnífica puntuación. Estaremos encantados de recibirle de nuevo. Un cordial saludo

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible place. A view of the Hanging Houses from your room, an incredible restaurant right in the hotel, large comfortable rooms, a restored castle as a basis? Breathtaking.
Stayed 1 night in Jul 2022
Response from Departamento de Recepción on 16 Jul 2022
Dear Robert, thank you for your comments. We are pleased to know that your stay has been satisfactory, it will be a pleasure to receive you again. Best regards

8/10 Good

Carol, Wauwatosa

Travelled with partner
Liked: Cleanliness
Beautiful setting in an old monastery. Restaurant was over priced and the service was just okay. Pool area had many bees swarming around.
Stayed 1 night in Jul 2022
Response from Departamento de Recepción on 16 Jul 2022
Dear Carol, thank you for your evaluation. It will be a pleasure to receive you again at the Parador de Cuenca. Kind regards.