Spa Hotels & Resorts in Crossville from NZ$131

"would not recommend this place. There was a distinct odor in the building. The room itself had stained carpet and the couch was dirty. We had to walk away and find another establishment. The receptionist was pleasant."

"Stayed in room 301, near the stairs. The hall way stunk near the room. Found out from the staff, they had a roof leak and it got the carpet wet. They've been cleaning it, but still smells. The room itself was clean and the bed was comfortable, but had the following issues, which I didn't report to the staff. -Bathtub slippery, no grip texture. -Loose tub faucet handle. -Tub faucet has a constant drip. -Shower head pipe cover isn't secure and doesn't cover the hole in the wall. -Toilet paper holder is loose, missing a screw to hold it in the wall. -Light switch cover isn't flush against the wall going into the sink area. -Noisy room, a/c and outside road noise. -TV remote would only turn the volume down to 6 and no lower."

"My stay here was absolutely awful. I specifically requested a first-floor room when making my reservation, but upon arrival I was placed on the third floor. I was told there were no first-floor rooms available, despite the parking lot being nearly empty. During my five-day stay (Monday through Friday), I received no housekeeping or room service at all. On top of that, the air conditioning in the room did not work properly the entire time, which made the stay extremely uncomfortable. To make matters worse, on the final day, the TV stopped working completely due to what appeared to be a cable or internet outage—so no television either. For the price paid, this was completely unacceptable. The breakfast was also very disappointing—exact same low-quality options every day: turkey patties, artificial eggs, and waffles. Overall, this was not even close to a good hotel experience. There are far better places to stay. I would not return."