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"The stay we fine but I forgot something in my room and when I contacted the hotel afterwards they told me they found nothing. I do not feel comfortable staying in a hotel and I cannot trust staff with access to my room. Will not stay there again"

"The room was perfect for a couple, bathroom was clean and the bed was comfortable. The breakfast was fabulous."

"Great hotel! Recommend!"

"I really enjoyed my stay at this resort. It’s conveniently located, the food was excellent, and there are plenty of amenities to enjoy. The only issue we encountered was that the air conditioning in our room wasn’t cooling properly, which made it a bit warm. Aside from that, everything else was wonderful—I just wish we could have stayed longer."

"Family-friendly, Excellent location, lake views, free parking"

"The room was clean and tidy albeit a little dated. We booked a double room with a cot and were supplied with two singles. The indoor pool was ideal this time of year but cleanliness of this area was not high on the priority list. Breakfast was a little bland and pre prepared and not always fresh. We consistently had a cleaning trolley outside our room in the corridor all week. Not a huge problem but not the most pleasant thing to open your door to daily. However staff were great and the hotel did everything you’d ask but a little sub standard for a 4 star."

"Spa facilities were extensive and extremely well maintained. Every member of staff went out of their way to make our stay comfortable. Nothing was too much trouble for them. Housekeeping has to be commended. Will definitely return. "

"We reached the hotel after a somewhat difficult mountain drive, but it was definitely worth it. The room, pool, view, and amenities were all excellent. The rooms are very spacious and clean."

"This is a lovely hotel and in a prime location. I was here on a solo trip for 4 days. it took me two bus journeys to get here including airport bus from Verona airport. But it is very easy to find and is a few minutes walk from bus stops, ferry ports and cable car. The room I was in was small but clean, very basic and dated but as a solo traveller I didnt mind. No hot drink facilities in the room and very small TV with no digital channels. Not a huge problem but can see why it would for most people. The towels in the bathroom are very very thin and frayed - I thought they were pillow cases. The walls too are very thin and could hear the people in the room next to me snoring and chatting quietly. But bed very clean and comfortable. The hotel offers basic breakfast which is ok, hot eggs, bacon and sausages, cold continental and pastries, coffee machine wasn’t that great but did enjoy the English breakfast teas. The hotel also offers 10% discount at the restaurant which I have to say is stunning and was shocked it wasn’t fully booked every night. You’re basically paying for the location but the food is lovely. Would recommend the seafood spaghetti. Was surprised to see a waiter serving with a hoodie on with the hood up, but all staff are so so lovely and extremely helpful. If you’re travelling here alone you will have no worries. "