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Reviews of Kaloha Holiday Resort

3.5 out of 5
Kaloha Holiday Resort
Cnr Steele & Chapel Streets, Cowes, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 794 reviews" "
Rating 8 - Good. 322 out of 794 reviews" "
Rating 6 - Okay. 84 out of 794 reviews" "
Rating 4 - Poor. 19 out of 794 reviews" "
Rating 2 - Terrible. 11 out of 794 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Katrina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was shocking dirty with cobwebs everywhere hanging down and walls had thick dust all over them that when you touch them you left a handprint. Blinds were splattered with Brown filth. Old prehistoric blankets on the bed, cold for winter, need to update their bedding. Outside lights did not come on when it was dark out and dangerous to walk down the stairs, sensors are not set for the right timing/season. Bathroom rot around cupboards. Overall, not a pleasant stay, would not visit here again.
Stayed 1 night in May 2024

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Close to waterfront and walking distance to shops.
Stayed 2 nights in May 2024
Response from Robyn on 20 May 2024
Hi Geoff, Thank you for your positive review. we are so glad you enjoyed your stay.

8/10 Good

Samantha

Stayed 1 night in May 2024
Response from Robyn on 20 May 2024
Thank you for your review. We hope to host you again.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant onsite, walking distance to shops, supermarket and activities. Walls are thin though so could hear all the noise from others . Room very big, comfy bed and great facilities
Stayed 2 nights in Apr 2024
Response from Robyn on 20 May 2024
Thank you for your review Susan,So glad you enjoyed your stay and we hope to host you again.

10/10 Excellent

Sharen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean room, easy to check in, comfortable bed and nice and quiet
Stayed 1 night in Apr 2024
Response from Daniel on 16 Apr 2024
We're glad you enjoyed your stay Sharen, come back any time!

8/10 Good

Kym

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well one thing I notice in all rooms had roller blinds and Curtins my room had a roller blind No curtain so I had to keep my roller blind down so nobody could see inside my room other that its a great place to stay
Stayed 4 nights in Apr 2024
Response from Robyn on 20 May 2024
Thank you Kim. Glad you found it a great stay. We are thrilled to let you know that we now have new curtains in all the rooms.

10/10 Excellent

Yanoula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway. Rooms are a bit dated but are clean. Anyone with young kids I highly recommend to stay here.
Stayed 1 night in Mar 2024
Response from Robyn on 20 May 2024
Hi Yanoula,Thank you for your kind review and recommendations. I am thrilled to inform you that we have been up dating the rooms with new carpet, new drapes and fresh grout in the bathrooms.

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot by the beach
Stayed 1 night in Mar 2024

8/10 Good

Neil and Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean, tidy and a short walk to Cowes Main Street. It’s not a 5 star hotel but it doesn’t pretend to be one. The buildings are old but the rooms have been renovated enough to be comfortable. Very quiet area, close to a beach. If you struggle with stairs or even taking your bags upstairs then request a ground floor as there are no lifts. Would stay here again
Stayed 2 nights in Mar 2024

6/10 Okay

Chris

Travelled with partner
Disliked: Cleanliness
A bit below par, mouldy shower, very basic accommodation. Will not go back again
Stayed 2 nights in Mar 2024

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners who recently bought the business were extremely kind to change our booking from level 1 to ground ( issue walking upstairs) better facilities with no extra charge. Very friendly & professional.
Stayed 2 nights in Mar 2024

8/10 Good

Sandra

Travelled with partner
Disliked: Staff & service, amenities
Close by to beach pool was good.room was clean
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you Sandra,So glad you enjoyed your stay.

10/10 Excellent

Wilson

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, convenient and well appointed for our family of three
Stayed 2 nights in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you Wilson,We look forward to hosting you and your family again.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Nice place
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you Chelsea,We hope you can come again.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in is smooth with free parking, complete amenities in the rooms, kitchen, dining, outdoor tables, shower and jacuzzi. They also have outdoor pool and jacuzzi to enjoy in the evening it’s amazing I highly recommend.
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you for your kind words Hannah,so glad you enjoyed your stay.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you Emma,We hope you come again.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.Lovely made area. With great spa to use. . Good restaurant. . Disappointed room had not been changed of towels or given more tea bags etc.the second day. But I did get some from office.
Stayed 3 nights in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you for your feedback Sandra. As you discovered, we are happy to provide you with more of anything you need. Please just ask and you shall receive.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thanks Ben,We hope you can come again.

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Robyn on 2 Mar 2024
Thank you for taking the time to rate your stay Jodie. We really appreciate it.

2/10 Terrible

arwen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book here!
The advertisements in the brochure were misleading. We had a very basic and not overly clean room over looking a play park on one side and the bin store on the other. Pool was a not overly clean looking pond. We asked to move and we’re only given more expensive options. We ended up staying at the much better North Pier although we were still charged the full rate for our two abandoned nights at this truly horrible place.
Stayed 2 nights in Feb 2024
Response from Robyn on 2 Mar 2024
This resort is now under new management and we will be making improvements.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service room was clean
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you

10/10 Excellent

Aleksandar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Robyn on 2 Mar 2024
Thank you Alesksander, We would be very happy to host you again.

8/10 Good

Zeljko

Liked: Cleanliness, staff & service
Close to the Esplanade and shops. Bathroom was a little outdated but still enjoyable.
Stayed 1 night in Feb 2024

10/10 Excellent

Abbey

Stayed 1 night in Feb 2024

10/10 Excellent

Luba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything place clean staff great locations amazing the owner amazing Lady Wendy all about it was just great !! Thanknyou !🙂
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent loaction, child friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family getaway
A great weekend away spent at this great resort in Cowes. Close to shops and the beach and awesome facilities for the kids. We will definitely be back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Shay

Disliked: Cleanliness, property conditions & facilities
Room was dirty (as stated in a large number of reviews) appeared to not have been cleaned properly before stay. Pool is much smaller then it seems from website photos
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Alisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great for the kids having play ground and pool. However, beds where way to hard making it difficult to sleep, seal on shower had mould and grouting had pink build up and table was wobbley
Stayed 2 nights in Jan 2024

8/10 Good

Shyamala

Travelled with family
Very practical family room, spacious. Easy check in. Good access to beach and town. Markets, pleasant surprise. Microwave didn’t work 🙁
Stayed 1 night in Jan 2024

6/10 Okay

Johan

Stayed 2 nights in Jan 2024

10/10 Excellent

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Just $$$
Stayed 1 night in Jan 2024

10/10 Excellent

KRYSTAL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & perfect place to stay with kids!
Stayed 3 nights in Jan 2024

8/10 Good

hongkun

Stayed 1 night in Jan 2024

10/10 Excellent

Nada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have tried a few places to stay but Kaloha holiday resort was the best one yet. Designated parking for our room. Quiet area and walkable distance to everything we didn’t use our car to go anywhere. So close to the beach. Highly recommend with children.
Stayed 1 night in Jan 2024

10/10 Excellent

Miho

Travelled with family
Stayed 7 nights in Dec 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

WAI TING

Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close this property was to the beach and it was also a short walk from Cowes Jetty and Thompson Ave shops. The room was clean and had basic amenities. The room included a hair dryer, which was an unexpected perk. The resort has been designed that you could stay without needing reception, through online check-in/out, perfect if you arrive/leave outside reception hours. We had to ask for some larger plates and cutlery but reception was accommodating. There is a restaurant within the property, and some meals are nice from it. Unfortunately the TV channels hardly worked so we didn't actually watch it. Despite the spa not being very warm, we still enjoyed it a few times during our stay.
Stayed 5 nights in Dec 2023

10/10 Excellent

Pawandeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Dec 2023

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently situated, clean and it's also self check-in and out. We loved our stay.
Stayed 1 night in Dec 2023

8/10 Good

Nina

Liked: Staff & service
Great location!
The location of the resort was great - the backdoor opened right on the beach. The bed and pillows were not super comfy. The crockery and cutlery were not clean either. The furniture inside the room was beaten up - needed an upgrade. But the resort was nice looking with lots of palm trees. It was an ok stay, and would consider staying here again.
Stayed 1 night in Nov 2023

8/10 Good

Leanne

Stayed 1 night in Dec 2023

8/10 Good

cheung nga

Stayed 1 night in Nov 2023

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right on the beach! Beautiful clean unit with everything you need and very comfortable beds and great water pressure! Self check in was easy and instructions were clear. We will be back for sure 🙂
Stayed 1 night in Nov 2023

10/10 Excellent

Elysha

Stayed 2 nights in Nov 2023

6/10 Okay

Rachael

Stayed 1 night in Nov 2023