Reception
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Reviews of Arthur Phillip Motor Inn

3 out of 5
Arthur Phillip Motor Inn
2-12 Redwood Drive, Cowes, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 175 out of 246 reviews" "
Rating 8 - Good. 56 out of 246 reviews" "
Rating 6 - Okay. 11 out of 246 reviews" "
Rating 4 - Poor. 3 out of 246 reviews" "
Rating 2 - Terrible. 1 out of 246 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, felt good ans relaxing
Stayed 1 night in Apr 2024

6/10 Okay

Don

Good location poor wifi
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our space was clean and bright , quiet and spacious. Our hosts were welcoming, personable and made sure we had what we needed. The amenities were convenient and it was nice to have fresh milk in the fridge for coffee/tea in the morning as well as complimentary treats. Thank you. We thoroughly enjoyed our time at this location and the area overall.
Stayed 1 night in Jan 2024
Response from Pauline on 6 Feb 2024
Wonderful to hear you had and awesome staySafe Travels

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious
Extremely clean and in good working order. Linen and sheets all crispy clean. Very spacious layout. We booked a queen bed and twin bed set up for 3 people and we were not falling over each other or our bags. Table was set for 3. Tea and coffee making was included with ample tea bags for 2 days for 3 people and a complimentary pack of biscuits - a very nice touch. Also included were 2 small tetra pack of milk. Kitchen kit for cleaning came in sealed packs.
Stayed 1 night in Jan 2024
Response from Pauline on 6 Feb 2024
Thank you so much for your awesome review. So glad to hear you had a wonderful staySafe Travels Maria

10/10 Excellent

Lizzie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and very clean. Nice stroll to the main shopping strip. Owners were lovely. Can't fault this motel!
Stayed 3 nights in Jan 2024
Response from Pauline on 6 Feb 2024
Thanks Lizzie for your reviewFabulous you had a wonderful staySafe Travels

10/10 Excellent

Su

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Pauline on 6 Feb 2024
Awesome Rating Thank you Great to hear you had a wonderful stay

10/10 Excellent

Emiliyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great 3 night stay at Arthur Phillip !
Stayed 3 nights in Dec 2023
Response from Pauline on 6 Feb 2024
Fabulous See you again sometimeSafe Travels

10/10 Excellent

Raulyna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, quiet and safe. And they informed us that we left our mobile in the room.
Stayed 1 night in Dec 2023
Response from Pauline on 6 Feb 2024
Thank you for your review and enjoyed your stay Pleased you got your phone back Safe Travels

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night at motel as it was close driving distance to Penguin Parade at Phillip Island. Comfortable bed, quiet and good shower pressure. Friendly owner. Close to plenty of dining options in town. Highly recommend this motel if you’re staying in Cowes.
Stayed 1 night in Dec 2023
Response from Pauline on 6 Feb 2024
Thanks Stephen for a awesome review. Great to hear you had a wonderful staySafe Travels

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything I expected. Very welcoming and friendly.
Stayed 1 night in Dec 2023
Response from Pauline on 6 Feb 2024
Hi Marion Thank you for your review. So good to hear you had a wonderful stayHope to see you again sometime Safe Travels

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. A short walk to restaurants and shops. Quiet and convenient location.
Stayed 1 night in Nov 2023

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as described. Clean, convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptional! It was one of the best we've ever stayed at! The bed and pillows were extremely comfortable, the jacuzzi tub was wonderful, and the surroundings were so peaceful! We loved sitting at the cafe table outside with our coffee watching all the beautiful birds! Parking was free and easy, there was all the creature comforts provided (microwave, fridge, water kettle, cookies and coffee, etc), and the room was very clean. We were close by lots of fun wildlife activities, and there were lots of dining options. We had a fun and relaxing visit here, and would definitely go back! I highly recommend this place!
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place
Stayed 2 nights in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfectly clean and organised, well equipped basic room for a family looking for an affordable stay. It was a quick drive to get to restaurants and the area’s attractions. We’ll stay again. Staff were lovely and helpful too. Thank you.
Stayed 1 night in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Kelsey

Stayed 1 night in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

6/10 Okay

Chanthanome

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
There was no wifi and hardly anyone on site to get new towels. Phone just rings out when you try and call. Loved the spa room though but in terms of trying to get a hold someone that worked there was near impossible. Need to get wifi sorted because there was nothing at all.
Stayed 1 night in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

6/10 Okay

Wing Yee

Liked: Staff & service
Our Stay
The place is comfy when we entered. Though we had some difficulty contacting the reception, finally to our relief we are able to contact them. They should have a whatsapp number as we are tourist with a foreign number. However, we were disappointed with their towels and bedding sheets as it doesn't have fresh fragrance but kind of musky smell. Bathroom floor was slippery when wet and hair dryer was not working. We couldn't get it replaced immediately as reception was closed from 8pm. The attending housekeeping staff was friendly and attended to our needs immediately when approached.
Stayed 2 nights in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

8/10 Good

Bev

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Suitable for our needs
Stayed 1 night in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

6/10 Okay

Cassandra

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was great, so was the location. No staff at property for check in at about 4pm not at checkout at around 8.30am. Renovation going on three units up from 7.30am. Tv remote not working well and shower head kept falling down. Spa was wonderful.
Stayed 1 night in Sep 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the property. The staff were friendly and helpful. The room was spotlessly clean and well equipped with a microwave, toaster, kettle and fridge and a full size packet of biscuits, mysteriously they must have also known that I loved custard creams :). If we go back to Phillip Island we'll definitely stay there again.
Stayed 1 night in Aug 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but clean with comfortable beds. Free wi-fi didn’t work despite asking for another password (and still it didn’t work). My son got broken glass in his hand when playing on the floor. There were small chards of glass in the carpet. Otherwise close to town. Free water and chocolate which was lovely.
Stayed 1 night in Aug 2023
Response from Manager, Arthur Phillip Motor Inn on 2 Sept 2023
Thank you for your review, we appreciate you coming to reception to tell us, and we apologise again about the glass, as you know it was clean, but little bits can be missed. We do our best at running a small business and glad you appreciated the free water and chocolates.

6/10 Okay

Shane

Liked: Cleanliness
No wifi at all , advertised as free Reception unattended
Stayed 1 night in Aug 2023
Response from The manager, Arthur Phillip on 2 Sept 2023
Thanks for review, we have had issues with the wifi, and can be an ongoing issue on the island, but we are hoping this will be rectified his week.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a family room at the Arthur Phillip Motor Inn for one night and it was fantastic. The room was huge with the added bonus of a separate room for the kids. The room was exceptionally clean and there was ample space for all our bags. The kitchenette had everything we needed. The bathroom was clean and well appointed with lovely (and numerous) toiletries It is in a great location being just around the corner from the supermarkets and not too far from the penguin parade. Staff were very friendly and have certainly gone above and beyond to provide fabulous accommodation. The provision of complimentary chocolates, water and biscuits was also a lovely touch. I would highly recommend this motor inn to anyone who is seeking very clean, comfortable and affordable accommodation in Phillip Island.
Stayed 1 night in Aug 2023
Response from Hope on 9 Oct 2023
Thank you from the team at Arthur Phillip Motor Inn

8/10 Good

Omeka

Stayed 1 night in Aug 2023

10/10 Excellent

Bernadette

Stayed 1 night in Apr 2023

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the cleanest, best maintained Motor Inn I've stayed in. Very reasonably priced. I will recommend this Motel to my motorsport enthusiast mates, who are frequently ripped off. Complimentary bottled water, chocolates & biscuits, topped it off. We will certainly be back.
Stayed 3 nights in Jul 2023

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Shin Seong

Liked: Cleanliness
Wifi is not working. The room is big and clean. The aircon is new and quiet. Visitors can see many types of native birds at the front porch outside. Felt like visiting bird park.
Stayed 1 night in Jun 2023

10/10 Excellent

Jarryd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and check-out, very welcoming and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

skye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a little hiccup when we arrived, but Neil was quick to fix it. Very spacious room and very clean
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, ease of access and convenient to get to everywhere. Room was a great size, and facilities in great condition! Would highly recommend staying, we will definitely be staying again!
Stayed 1 night in May 2023
Response from Hope on 18 May 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hope on 18 May 2023
Thank you from the team at Arthur Phillip Motor Inn

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and had everything we required. Motel was within walking distance to shops and restaurants
Stayed 1 night in May 2023
Response from Hope on 18 May 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here 4 days in a Queen Room with Spa. Two bottles of water and a bar of chocolate, and an information booklet about the property with Visitor Info Guide Book of all local and nearby attractions was a nice welcoming touch. The room was spotless and had everything needed for our short stay - small dining table, ample sized wardrobe for our personal belongings, cutlery and crockery for two, clean bed linen and extra towels when we asked, microwave kettle, toaster and large smart TV, milk in the fridge and coffee, tea and sugar sachets with milk. There was no kitchen sink, but at the back of the room, the ceramic wash basin between the spa and the small bathroom with shower and toilet - served the purpose; dishwashing liquid and cloths were also provided. The spa was very clean and easy to use, and bath salts were provided. The location was great - 10 to 15 walk to Cowes main street, where there was Aldi, Safeway, Coles, several restaurants and pubs, and the Phillip Island RSL. Hope and Neil were lovely and always available by telephone when we needed anything.
Stayed 3 nights in Apr 2023
Response from Hope on 17 Apr 2023
Thank you from the whole team at Arthur Phillip motor inn, we hope to see you again in the near future

10/10 Excellent

Glandestine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, accessible to grocery, petrol and food shops
Stayed 1 night in Apr 2023
Response from Hope on 5 Apr 2023
Thanks for staying with us and for your great review.We look forward to seeing you again soon

10/10 Excellent

SUSAN

Stayed 1 night in Mar 2023
Response from Hope on 4 Apr 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Jayne

Stayed 1 night in Mar 2023
Response from Hope on 1 Apr 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Set in very pleasant surroundings, with daily visits of loraceets, and cockatoos. Well maintained units, clean and tidy.
Stayed 3 nights in Mar 2023

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hope on 31 Mar 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy and close to the restaurants
Stayed 1 night in Feb 2023
Response from Hope on 17 Mar 2023
Thank you from the team at Arthur Phillip Motor Inn

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
staff were helpful
Stayed 1 night in Feb 2023
Response from Hope on 1 Mar 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that rhe beds were very comfy, there was a toaster and crockery to make breakfast, they provided a whole pack of biscuits to go with a cup of tea and the free water and chocolate were wonderful idea. Nothing we didnt like
Stayed 1 night in Feb 2023
Response from Hope on 1 Mar 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Robyn

Stayed 1 night in Feb 2023
Response from Hope on 1 Mar 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Hope on 17 Mar 2023
Thank you from the team at Arthur Phillip Motor Inn

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A relaxed and pleasant stay in January 2023 with my two teenage daughters. The owners were lovely and always helpful. The Family Room was a great size for the three of us. The chocolate and chocolate biscuits provided were very much enjoyed 😊
Response from Hope on 15 Feb 2023
Thank you from the team at Arthur Phillip Motor Inn.

10/10 Excellent

Curly

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great grassed area where the wildlife hang out. We were checking in late and the communication where and what to do was fantastic. Thank you!
Stayed 1 night in Jan 2023
Response from Hope on 15 Feb 2023
Thank you from the team at Arthur Phillip Motor Inn.

10/10 Excellent

Bree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were amazing. Clean and welcoming. Would definitely stay again. The only downfall was the parking. We stayed 4 nights and the park at our room was taken for a majority of the time by other patrons with multiple cars for their room. Not really the fault of the property, but possibly implement a one car per room rule. And no visitors parking.
Response from Hope on 15 Feb 2023
Thank you from the team at Arthur Phillip Motor Inn.