Room, 1 King Bed, Non Smoking (First floor room, no stairs) | View from room
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Reviews of Super 8 by Wyndham Cortez/Mesa Verde Area

2 out of 5
Super 8 by Wyndham Cortez/Mesa Verde Area
505 E Main St, 5 Blocks E of City Ctr Hwy 160, Cortez, CO

Reviews

6.8
Rating 10 - Excellent. 181 out of 1003 reviews" "
Rating 8 - Good. 341 out of 1003 reviews" "
Rating 6 - Okay. 223 out of 1003 reviews" "
Rating 4 - Poor. 144 out of 1003 reviews" "
Rating 2 - Terrible. 114 out of 1003 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
It seemed that part of the hotel was either a homeless or migrant shelter. Lots of noise, partying, people hanging out of windows smoking, etc. I was worried my car would get vandalized but it did not. Signs all over saying don't leave anything of value in your car. Didn't seem safe to hang out around the hotel which was disappointing. Rooms were so, so. Old and dated and needing maintenance, but bed and linen were clean. Basically could not wait to leave the next morning.....
Stayed 1 night in May 2024

2/10 Terrible

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aj on 12 May 2024
Thank you for sharing the review

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to lay your head for the evening when you're tired from a long day on the road.
Stayed 2 nights in May 2024
Response from Aj on 9 May 2024
Thank you

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service
Basic super 8
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Guest Relationship Manager on 8 May 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Cortez. It is always a pleasure to receive positive feedback.I am particularly pleased that your stay was nice and we will take a look on your feedback will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8 by Wyndham Cortez, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very good location close to restaurants and town centre. Room was fine, but the breakfast was extremely poor and the staff were indifferent and unhelpful.
Stayed 1 night in May 2024
Response from Ceeya Amin , Media Manager on 5 May 2024
I would like to extend my sincere apologies for the inconvenience caused to you during the stay. We sincerely apologize that the breakfast selection and quality fell short of your expectations. We take guest feedback seriously to explore ways to enhance the breakfast experience. We are disappointed to learn that you felt that the staff were indifferent and unhelpful during your request for assistance . We will be sure to address this issue with the team and ensure they are providing the attentive and supportive service. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Crystal, Elizabethville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Guest Relationship Manager on 6 May 2024
Thank you for your review. We apologize for any issues you faced during your stay. Please note that we were in the process of renovating our hotel to provide a better experience for our guests. We hope you will see the improvements on your next visit and enjoy a more comfortable stay

8/10 Good

Thomas

Disliked: Amenities, property conditions & facilities
This motel is in need of serious up grade. It definitely shows its age. The included breakfast was very limited. It consisted of Choice of 2 cereals, no bowls however, white bread for toast, some small one bite muffins, orange juice, milk and coffee plus waffle maker with syrup. None of which I can eat. Property is noisy, I am glad it wasn't full.
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
I would like to extend my sincere apologies for any inconvenience caused by the renovation work taking place at our hotel during your visit. We understand that construction can be disruptive and it is never our intention to detract from our guests experience.Please know that we are working diligently to improve our facilities and enhance the overall guest experience. However, we recognize that this process may have inconvenienced you and for that we are truly sorry.Your feedback is incredibly valuable to us, and we appreciate your understanding and patience during this time of transition.

6/10 Okay

Kevin L

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from AJ on 4 May 2024
Thank you for the review.

4/10 Poor

Terri

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ckerk gave us a room, someones stuff in there Then he gave another and it was not cleaned. Third the room was clean, double not the king we booked. The shower leaking and the sheetrock wall was soaked. There were home less coming thru the back door that the lock was broke. The dining was disgusting, bad lighting and not appetizing. Will do better research next time.
Stayed 2 nights in Apr 2024
Response from AJ on 4 May 2024
Sorry for the inconvenience, will look into the matter.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
Basic clean and comfortable room; very convenient location
Stayed 2 nights in Apr 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
Thank you for taking the time to tell us about your experience at Super 8 Wyndham . It is always a pleasure to receive positive feedback.I am particularly pleased that your stay was nice and we will take a look on your feedback will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8 Wyndham , we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future

8/10 Good

Dustina

Stayed 1 night in Apr 2024
Response from Aj on 12 May 2024
Thank you for sharing the review

6/10 Okay

Daniel

Stayed 1 night in Apr 2024
Response from Aj on 12 May 2024
Thank you for sharing the review

8/10 Good

Saji

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
Thank you for taking the time to tell us about your experience at Super 8 Wyndham .It is always a pleasure to receive positive feedback.I am particularly pleased that your stay was nice and we will take a look on your feedback will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8 Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future

2/10 Terrible

Sierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
I would like to extend my sincere apologies for any inconvenience caused by the renovation work taking place at our hotel during your visit. We understand that construction can be disruptive, and it is never our intention to detract from our guests' experience.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back to [the hotel in the future and provide you with an exceptional experience that exceeds your expectations

2/10 Terrible

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation was for a first floor room with two queen beds. When we arrived we were told the room we reserved was not cleaned, but we could have a similar room on the third floor. There was no elevator. The third floor room cost $6.00 more than the first floor room, and the desk clerk insisted we pay the extra money or we could "go elsewhere." The laundry machines were out of order, the "breakfast" was dry cereal and sour milk. The coffee machine in our room was not functioning. The hallways were dirty, the floor in our room was dirty. The shelf in our bathroom was hanging loosely. Another man who checked in before us came back to the lobby to tell the clerk the beds weren't made and the towels were dirty. This is the worst place I've ever stayed in, and I've stayed in some pretty seedy places. A refund is definitely in order, and it should be removed from Expedia's offerings.
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
I would like to extend my sincere apologies for any inconvenience caused by the renovation work taking place at our hotel during your visit. We understand that construction can be disruptive, and it is never our intention to detract from our guests' experience.Kindly call the hotel directly for the refund. Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back to Super 8 by Wyndham in the future and provide you with an exceptional experience that exceeds your expectations

8/10 Good

Sharon

Travelled with partner
Liked: Staff & service
Staff is wonderful. The hotel is tired but the room was good and the price extremely reasonable.
Stayed 1 night in Apr 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
Thank you for taking the time to tell us about your experience at Super 8 Wyndham . It is always a pleasure to receive positive feedback.I am particularly pleased that your stay was nice and we will take a look on your feedback will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8 Wyndham , we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future

8/10 Good

James, Palmer

Travelled with pets, Travelled with partner
OK for a night stay. Property is dated and run down somewhat.
Stayed 1 night in Apr 2024
Response from Seeya on 14 Apr 2024
Dear James,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Cortez. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not satisfied with property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8 Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Purvish Sonipurvish3999@gmail.com

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no rooms on the first floor as all of the TV's were out on that floor The hotel is filthy and the lock on the entry door on the back where the parking is is non-existent. No security at all. Also the smoke detector in my room was gone. And no handicap accessible rooms with a TV.
Stayed 1 night in Apr 2024
Response from AJ on 4 May 2024
Sorry for the inconvenience,will look into the matter

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on hiway route yet quiet, easy access to room.
Stayed 1 night in Mar 2024
Response from Aj on 31 Mar 2024
Thank you for the review.

2/10 Terrible

Lora

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Only waffles or 2 kinds of cold cereal for breakfast. The waffles did not taste good. The TV did not work and there was no person to help us with that.
Stayed 1 night in Mar 2024
Response from Aj on 31 Mar 2024
Mam the prices are very low and the hotel was only giving certain thing in breakfast , if the tv was not working , you should have let the front know.

2/10 Terrible

Lyncia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never got to stay because I had an emergency with my older daughter. Tried to cancel my reservation but it was too late to do so. I was so angry because if my daughter was ok I would have been there. There should be ways to get a refund back when things like this happen especially when you can’t spare the extra $5.
Stayed 1 night in Mar 2024
Response from Aj on 31 Mar 2024
I am sorry for the inconvinence but the cancelation policy is 48 hours and in case of an emergency its 24 hours.

2/10 Terrible

Ethan

Disliked: Cleanliness, amenities, property conditions & facilities
Only stayed there because it was close to my route home. Wouldn’t recommend
Stayed 1 night in Mar 2024
Response from Aj on 31 Mar 2024
Sorry for the inconvinence.

8/10 Good

Jeff

Stayed 1 night in Mar 2024
Response from Ceeya Amin , Media Manager on 3 May 2024
Thank you for taking the time to tell us about your experience at Super 8 Wyndham . It is always a pleasure to receive positive feedback.I am particularly pleased that your stay was nice and we will take a look on your feedback will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8 Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future

6/10 Okay

Frank

No internet access.
Stayed 4 nights in Mar 2024
Response from Aj on 31 Mar 2024
Sorry for the inconvinence

2/10 Terrible

kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
non smoking room had cigarette ash in window.
Stayed 2 nights in Mar 2024
Response from AJ on 11 Mar 2024
Sorry to hear about that we will make sure it does not happen again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled, friendly staff, overall great value!
Stayed 1 night in Feb 2024
Response from AJ on 27 Feb 2024
Thank you for the response

10/10 Excellent

Bahe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AJ on 27 Feb 2024
Thank you for the response

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish there was a pool
Stayed 1 night in Jan 2024
Response from a on 27 Feb 2024
Thank you for the response

4/10 Poor

Daiva

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed in Super 8! This wa the first and the last!!! I got it is because of convenience and it is by "Wyndham I guess there is different Wyndham but some potheaded. Hallways were filthy.. cigarette butts on the floor. Room floor dirty, can't walk around barefoot. Bedding had funky like sweat smell, towels were rough and dirty. Sink/shower outdated. Customer service terrible dude was in a hoodie and didn't understood what he was saying 😑 in the morning for check out no one was there in the front! Just the sticker with phone number for those that want to check in. If you there in the area go to BW is literally next to it. Avoid this place.
Stayed 1 night in Jan 2024
Response from AJ on 27 Feb 2024
Thank you for the response

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from AJ on 27 Feb 2024
Thank you for the response

10/10 Excellent

ulises

Stayed 1 night in Dec 2023
Response from THANK YOU ,REALLY APPRICIATE YOUR STAY WITH US. on 27 Feb 2024
Thank you for the response

2/10 Terrible

Dorothy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from AJ on 27 Feb 2024
Thank you for the response

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not much just a typical motel. But wanted a soda and they didnt have one, had to run to city market to get one. The clerk was very nice thou
Stayed 1 night in Dec 2023

6/10 Okay

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was hardly even there. bread, waffles and cold sugary cereal. No oatmeal, bananas, or yogurt.
Stayed 1 night in Dec 2023

4/10 Poor

Jon

Stayed 1 night in Nov 2023

6/10 Okay

John

Travelled with group
This property was Okay, it just had a low budget feel.
Stayed 1 night in Nov 2023

2/10 Terrible

Lee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
total disappointment rooms are bad, filthy, disgusting. breakfast was either a waffle or an apple, or piece of toast with no butter or jelly
Stayed 1 night in Nov 2023

2/10 Terrible

Rosa

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Salud

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
NO STAFF TO CHECK IN .We have to find room in anothe hotel .
Stayed 2 nights in Nov 2023

4/10 Poor

Vicki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like urine in the room bathroom had mold around the floor.
Stayed 1 night in Nov 2023

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Advertised free breakfast, which was a reason it was selected. Had choice of cold cereal, yogurt, and small pre-packaged muffins. Ended up eating breakfast at off-site restaurant, costing us a fair amount. Super 8 is off my list of choices.Also, vending and ice machines were out of order.
Stayed 1 night in Nov 2023

4/10 Poor

Nora

I thought I cancel this stay and you still charged my account. When we went to super 8 motal was told worng date and they will cancel it. You have no phone number to call. Please tell me where I can call.
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Stayed 1 night in Nov 2023

10/10 Excellent

Sei

Liked: Cleanliness, staff & service, property conditions & facilities
notthing
Stayed 1 night in Nov 2023

4/10 Poor

Lawrence

Disliked: Staff & service, property conditions & facilities
Not enough light in the room too cheap to replace lightbulbs that were burnt out uneven floor patchwork on walls not real happy with super right there breakfast attendant wore a dirty hoodie when he come in to replenish the bar entry way to the check-in. Desk was very neat and clean, but the rest of it was not Probably never stay at a super eight again
Stayed 2 nights in Oct 2023

2/10 Terrible

Rachael

Disliked: Property conditions & facilities
Absolutely disgusting
Stayed 1 night in Oct 2023

6/10 Okay

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was clean but they definitely need a vending machine. And not to be cleaning rooms at 7 pm..but is clean and quite
Stayed 1 night in Oct 2023

8/10 Good

Robert, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable bed. Good value.
Stayed 1 night in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Thus property is is serious decline with a police bust in the room or two next to mine. No smoking room, but the hallway was filled with smoke, so it seeped under the door.l
Stayed 1 night in Oct 2023

2/10 Terrible

jose

Disliked: Cleanliness
There are bedbugs. Every time I stay in a hotel I always check the beds as soon as I walk in to any room for black dots.
Stayed 1 night in Oct 2023