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Reviews of Maldron Hotel South Mall Cork City

4 out of 5
Maldron Hotel South Mall Cork City
Southmall, Cork, Co. Cork

Reviews

9.0

Wonderful

Rating 10 - Excellent. 440 out of 698 reviews" "
Rating 8 - Good. 188 out of 698 reviews" "
Rating 6 - Okay. 40 out of 698 reviews" "
Rating 4 - Poor. 18 out of 698 reviews" "
Rating 2 - Terrible. 12 out of 698 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Walid

Business traveller
Liked: Cleanliness, staff & service, amenities
Shampoo and body soap were diluted. Shower position gets a lot of water onto the bathroom floor
Stayed 2 nights in May 2024

10/10 Excellent

Benedict

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was modern, clean and had nice eating and drinking areas. Parking is tricky but we parked in the nearby carpark. Bed very very comfortable and room nice and quiet at night. Delicious breakfast. Highly recommend this hotel.
Stayed 1 night in May 2024

8/10 Good

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole three day stay was good from checking in to checking out The room was very nice clean and comfortably. Staff helpful and friendly, overall a very good stay.
Stayed 3 nights in May 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first we received a room not to our liking. The next day they gave us a new one. Were apologetic and we appreciated the help from the staff person who wore glasses with long brown hair (sorry, forgot your name!) She was very accommodating
Stayed 4 nights in May 2024
Response from Fiona G - Duty Manager on 15 May 2024
Thank you for your lovely feedback, we do hope we get to welcome you back to the hotel again the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a fantastic location at a reasonable price. Perfect!
Stayed 3 nights in May 2024
Response from Fiona G - Duty Manager on 15 May 2024
Thank you for your lovely feedback, we do hope we get to welcome you back to the hotel again the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet neighborhood. Spacious rooms.
Stayed 2 nights in May 2024
Response from Fiona G - Duty Manager on 15 May 2024
Thank you for your lovely feedback, we do hope we get to welcome you back to the hotel again the future.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Good location.
Stayed 3 nights in May 2024
Response from Fiona G - Duty Manager on 15 May 2024
Thank you for your lovely feedback, we do hope we get to welcome you back to the hotel again the future.

4/10 Poor

Liel

Travelled with partner
Disliked: Cleanliness
I don’t know if they even clean the rooms at this property. All the surfaces were sticky, probably from the previous guest. How do they not notice this and not wipe everything down prior to new guests occupying the room?
Stayed 1 night in May 2024
Response from Fiona McKeown - Revenue Manager on 15 May 2024
Liel, Thank you for taking the time to post your recent experience, which we are disappointed to receive - I have passed to our hotels general manager & Guest relations manger Fiona Geoff, Fiona will reach out to you directly via email to discuss further.

10/10 Excellent

Paul, Boise

Travelled with partner
Stayed 2 nights in May 2024
Response from Fiona G - Duty Manager on 15 May 2024
Thank you for your lovely feedback, we do hope we get to welcome you back to the hotel again the future.

10/10 Excellent

Katey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was so helpful. Very clean.
Stayed 3 nights in May 2024
Response from Fiona G - Duty Manager on 15 May 2024
Thank you for your lovely feedback, we do hope we get to welcome you back to the hotel again the future.

10/10 Excellent

Marilou, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend- friendly staff/ clean/ beautiful view
Stayed 2 nights in May 2024

6/10 Okay

Debra

Disliked: Staff & service, property conditions & facilities
We stayed at this property last year and it was lovely this year staff were not friendly also disabled entrance door broke got fixed and the next day broke again I did tell staff hotel had gone downhill from last year
Stayed 3 nights in May 2024
Response from Fiona G - Duty Manager on 7 May 2024
Debra, Many thanks for taking the time to provide your feedback - I have discussed this with our operations team & Have rectified the issue syou encountered during your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fiona G - Duty Manager on 7 May 2024
Thank you for your wonderful feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Eric

Stayed 3 nights in Apr 2024

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Fiona G - Duty Manager on 7 May 2024
Thank you for your wonderful feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in most Cork City Hotels over the years, including the other Maldron by Shandon. However, the Maldron South Mall is in my opinion the best. Excellent facilities, staff and location. I look forward to staying at this hotel again.
Stayed 4 nights in Apr 2024
Response from Fiona G - Duty Manager on 23 Apr 2024
Thank you for your lovely feedback, We look forward to welcoming you to the hotel again in the future.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean and comfortable in a great area of the city.
Stayed 1 night in Apr 2024
Response from Fiona G - Duty Manager on 23 Apr 2024
Thank you for your lovely feedback, We look forward to welcoming you to the hotel again in the future.

10/10 Excellent

Len den

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Close enough for everything you need and far enough away for relaxing.
Stayed 9 nights in Apr 2024
Response from Fiona G - Duty Manager on 23 Apr 2024
Thank you for your lovely feedback, We look forward to welcoming you to the hotel again in the future.

8/10 Good

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Fiona G - Duty Manager on 23 Apr 2024
Thank you for your lovely feedback, We look forward to welcoming you to the hotel again in the future.

10/10 Excellent

Besta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good location. I strongly recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Fiona G - Duty Manager on 23 Apr 2024
Thank you for your lovely feedback, We look forward to welcoming you to the hotel again in the future.

10/10 Excellent

Ian, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Fiona G - Duty Manager on 23 Apr 2024
Thank you for your lovely feedback, We look forward to welcoming you to the hotel again in the future.

10/10 Excellent

Theresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and staff
Stayed 1 night in Apr 2024
Response from Fiona G - Duty Manager on 16 Apr 2024
Thank you for your wonderful feedback, we look forward to welcoming you back to the hotel in the future.

8/10 Good

Christopher, Cranbrook

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Fiona G - Duty Manager on 16 Apr 2024
Thank you for your wonderful feedback, we look forward to welcoming you back to the hotel in the future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, central location for Cork City. Excellent price for a room, comfy bed (and I’m PICKY!), great little breakfast cafe next to the hotel. I’d stay there again in a heartbeat.
Stayed 5 nights in Apr 2024
Response from Fiona G - Duty Manager on 16 Apr 2024
Thank you for your wonderful feedback, we look forward to welcoming you back to the hotel in the future.

10/10 Excellent

Colleen Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. It’s convenient location and staff are very nice.
Stayed 6 nights in Mar 2024
Response from Fiona G - Duty Manager on 16 Apr 2024
Thank you for your wonderful feedback, we look forward to welcoming you back to the hotel in the future.

10/10 Excellent

Mihir

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in the middle of everything; you can walk to pretty much all the cork attractions - and lots of restaurants just in the back! No parking on site though but they do offer discounted parking options
Stayed 1 night in Apr 2024
Response from Fiona G - Duty Manager on 5 Apr 2024
Thank you for your wonderful feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Guoqiang

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff members
Stayed 3 nights in Mar 2024
Response from Fiona G - Duty Manager on 5 Apr 2024
Thank you for your wonderful feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was hard at this hotel. It was quite a trek lugging your big luggage from the parking lot to your hotel.
Stayed 1 night in Mar 2024
Response from Fiona G - Duty Manager on 5 Apr 2024
Maria, Thank you for taking the time to provide your feedback on your recent stay, If you wish to discuss your stay further please dont hesitate to contact myself directly at the hotel.Fiona Geoff - Duty Manager

10/10 Excellent

alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and good customer service
Stayed 2 nights in Mar 2024
Response from Fiona G - Duty Manager on 5 Apr 2024
Thank you for your wonderful feedback, We look forward to welcoming you back to the hotel again in the future.

6/10 Okay

Rachel

Travelled with group
Liked: Cleanliness, staff & service
Check in was a bit frustrating as the lady made it seem like they had no beds for us and we had to "settle" for a 2nd floor room (even thought I had pre-booked). She mentioned the only issue was we had no view, but it was more than that. I believe we were somehow in the alley or parking garage as we heard people throwing away bottles all night. Then we had to listen to chairs scraping (I believe from the restaurant) all evening. Finally, the water heater or pipes were so loud. Every time we used the water there was consistent groaning that woke us up. We also heard other people's water usage all night. The room overall, minus the issues I listed, was nice and clean. The cleaning ladies did great. Average stay.
Stayed 2 nights in Mar 2024
Response from Fiona G - Duty Manager on 5 Apr 2024
Rachel, Many thanks for providing your feedback which we are disappointed to receive, Should you wish to discuss your recent stay further - please don't hesitate to contact myself directly at the hotel.Fiona Geoff - Duty Manager

10/10 Excellent

Shelley

Travelled with partner
Fantastic location
Stayed 2 nights in Mar 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Elisabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with everything you need in walking distance. Room was very spacious, clean and tidy. A little annoying that there was no fridge in the room but other than that a great stay!
Stayed 1 night in Mar 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Shane, TORONTO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convent central location and close to many pubs / eateries.
Stayed 2 nights in Mar 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Christopher

Travelled with family
Great hotel. Would definately come back
Stayed 2 nights in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Better breakfast.
Stayed 1 night in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful
Stayed 1 night in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Maurice

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Hamish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

CHARLES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From airport the hotel is under €20 taxi and from then on in everything in city is easy walkable. Was there for Greyhound meeting and once again cheap taxi trip. Only thing missing in Cork centre was a decent curry house
Stayed 3 nights in Jan 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Anthony

Stayed 3 nights in Jan 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very comfortable
Parking is a little awkward given their contract arrangement is with a car park a couple of minutes walk away. The property itself is great. Beautiful rooms, extremely comfortable beds and powerful showers. My only issue was the climate control for the room as the control had been locked out and could only be changed centrally. As a result, the room was a little cooler than I’d have liked especially as it was -5 outside but overall I’m happy to stay here again
Stayed 1 night in Jan 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with the exception room was very hot then cold even set at same temperature
Stayed 2 nights in Jan 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel staff lovely and friendly and helpfull breakfast fantastic especially the porridge only thing is the room we were in small window frosted glass couldnt see out of room very dark other than that no over complaints
Stayed 1 night in Jan 2024

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to everything shopping and restaurants. Parking was a bit away but very easy to find thanks to front desk staff. Room was comfortable and clean.
Stayed 1 night in Dec 2023
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Eddie

Stayed 1 night in Dec 2023
Response from Fiona G - Duty Manager on 28 Mar 2024
Thank you for your feedback, We look forward to welcoming you back to the hotel again in the future.