Family Hotels & Resorts in Copthorne from NZ$88

"Very uncomfortable beds"

"The staff was friendly, helpful and overall excellent. Unfortunately, the elevator was not working and it was not repaired throughout our stay of 6 nights! We were on the fifth floor, so we had to make the tedious climb up and down to our room. The hotel did not even offer to compensate us for this inconvenience. It was only after we asked for a complimentary something that they offered one day free breakfast. The water pressure of the toilet in the room was very low, so flushing did not work well. "

"Incredibly convenient in the middle of South Terminal. Very small pod-style room with no chair and bunk beds, but fine for one night"

"Clean, comfy, has everything you need for a comfortable stay not far from London and surrounding attractions. Check in was easy and it's nice and quiet. Was grateful for the kettle and supplies in the room. Only thing is the TV should have a pull out bracket as the angle was a bit strange for the bed."

"Reception and restaurant staff were lovely, my children really appreciated the Easter egg."

"On arrival we found a vehicle and a van in the blue badge parking bays neither had a badge. It took a while for them to be moved so we could park. We paid for breakfast but on accessing in the morning we were denied by the most cheeky and arrogant member of staff. I spoke to the duty manager and she apologised and eventually sorted access to breakfast. She dealt with the situation in a calm and professional manner unlike the other staff member who still flung her arms about and continued being abusive.. The proffesional manager was really good and actually reimbursed our payment her name was monica cobaru and a credit to the company. Room was clean and location was good bathroom was really clean and bed was extremely comfortable"

"It was going to cost £35 each way in an Uber to get the hotel which meant another £70 onto the cost, I was tired and had an early fight next morning so I booked myself into the Premier Inn that was actually right at the airport. Disappointed with the hotel not making it clear of the distance and Hotels.com for not making it clear when it is not actually at the airport. I also called the hotel and they said that they had no booking for me. Very disappointed all round! "

"Very confusing post, please refund my money. "

"Really good hotel and really good room. Superbly comfortable bed. Staff were super friendly and great restaurant. So close to north terminal with access via shuttle to south terminal."