Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Norwood Inn & Suites North Conference Center

2.5 out of 5
Norwood Inn & Suites North Conference Center
1213 E Dublin Granville Rd, Columbus, OH

Reviews

3.6
Rating 10 - Excellent. 62 out of 1004 reviews" "
Rating 8 - Good. 50 out of 1004 reviews" "
Rating 6 - Okay. 90 out of 1004 reviews" "
Rating 4 - Poor. 188 out of 1004 reviews" "
Rating 2 - Terrible. 614 out of 1004 reviews" "

3.8/10

Cleanliness

4.6/10

Staff & service

3.6/10

Amenities

3.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Sink was coming off the wall. There as ZERO towels or wash cloths in the room. ZERO garbage cans. Mirror was on the floor and leaning against the curtains.
Stayed 1 night in May 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and everywhere smelled like smoke and pot.
Stayed 2 nights in May 2024

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean, unkept, stale breakfast, unsafe area
Stayed 2 nights in May 2024

4/10 Poor

Tracie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was only from 7:30-8:30. Refrigerator in breakfast area was warm, and milk inside was warm. There was cereal, but couldn’t eat it with with milk. Waffle machine was broken. Some packaged breakfast pastries. Signs indicated that there would be ‘consequences’ if any food left the area. In the room, the refrigerator was broken, as was the cabinet door where the refrigerator was stored. Ice machine was broken as well. Beds were comfortable and appeared clean. Would not recommend or stay here again.
Stayed 2 nights in May 2024

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just really dirty and stinky
Stayed 1 night in May 2024

2/10 Terrible

Jahid

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very Dirty.
Stayed 2 nights in May 2024

2/10 Terrible

Dominik

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t what the pictures look like. Said hot tub in the room but was a jacuzzi tub. The shower didn’t work but 1 little stream. The bed was uncomfortable and the tv was small. Surrounding area around the hotel is rough and crowded. People nodded out in there car and felt unsafe. Would not recommend unless you just don’t have the money to do anything else.
Stayed 2 nights in May 2024

10/10 Excellent

Rianna

Stayed 1 night in May 2024

4/10 Poor

jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is a gross neighborhood and this hotel has a fair number of “long term” renters. Did not feel safe. Lot of people wandering the halls. Very transient vibe. Do not recommend.
Stayed 1 night in May 2024

4/10 Poor

Daron

Disliked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Tristan

Disliked: Cleanliness, staff & service, property conditions & facilities
Tv was broken,blood on the floor the bathroom. Told the front desk nothing happened . Yall are terrible
Stayed 1 night in Apr 2024

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything about my stay it was unsafe my door was damn near off the hinges we didn’t have any rags or towels or a telephone and the heat didn’t work
Stayed 2 nights in Apr 2024

4/10 Poor

Jeremiah

Disliked: Cleanliness, property conditions & facilities
would not recommend for families
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Actually disgusting. Sheets were not clean and there were visible stains. Left over pubes in the beds. Old cigarettes burn holes in the duvet. The entire building smelled like cigarettes and dirty underwear. I had to sleep on a towel to avoid catching critters. Someone left their period on the floor.
Stayed 1 night in Apr 2024

2/10 Terrible

Kyler

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Sheri

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was less than inviting. There were no qualities that I could see. The room was dark and small, there were no towels, trash cans, or extra linens. The doors were slamming all night and cars outside my room revving their engines. When I asked for towels, they were rough to the touch and dirty. Even though I was in a nonsmoking room, it still smelled of smoke in the hallway. Thankfully, I only needed one night or I would have left to find another hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
No pillow covers. Poor quality sheets and cover. Sink was out of level and water pooled in it. Floor was filthy.
Stayed 1 night in Apr 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Amenities, property conditions & facilities
Much of what should have been there was missing or broken. No towels, only one pillow per bed, refrigerator missing, some of the drawers were broken, picture frame was broken, big hole in the wall in bathroom where the doorknob had hit it. They tried to fix it, but never put in the door stop and the fix was broken. No TV remote.
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. The pictures lie. It is filthy. The rooms are dirty. The linens are dirty. The towels are dirty.
Stayed 1 night in Mar 2024
Response from ss on 2 Apr 2024
We maintain cleanness in the hotel We really don't know what made you comment like this. But we are sure to maintain a neat and clean property. Sorry for the inconvenience cause but the rooms are exact the same as in the pics.

4/10 Poor

Ciara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Luis

Stayed 1 night in Feb 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Flexible and staff were amazing
Stayed 1 night in Feb 2024

2/10 Terrible

Bruce

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What would you expect for 60 a night?
The room came with a complimentary cigarette butt on the floor. Very uncomfortable bed and the toilet didnt work at all. They say free breakfast but its apples and bread. The staff was oddly enough nice. No towels in the rooms though. What else do you expect for a 60 dollar a night room? Learned my lesson with getting what youpay for.
Stayed 2 nights in Feb 2024
Response from ss on 28 Feb 2024
Our hotel is providing the best and cheap service to the guests. The basic facilities are provided, Cleanliness and hygiene are the priority, As far breakfast is concerned, we are trying to add variety so that the guests can have tasty breakfast.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, amenities
There was no wash cloths available to shower. There continental breakfast h
Stayed 1 night in Feb 2024
Response from ss on 28 Feb 2024
Sorry for the discomfort you had. regarding the wash clothes. However, you could have approached the front desk for the towels. Regarding the breakfast, we are trying to add some more refreshing items to make it delicious.

10/10 Excellent

Mamadou Boye

Travelled with group
Liked: Cleanliness, staff & service, amenities
You have to must secure the area and what kind of people who come there
Stayed 3 nights in Jan 2024
Response from ss on 29 Feb 2024
Don't worry, we are fully covered by camera's there is no security issue over here. You can safely stay at hotel.

2/10 Terrible

Lacey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless men wandered the dimly lit parking lot. It felt very unsafe and sketchy. THREE cop cars pulled in when we got there at night. There was an altercation right outside the door. I have had SAFER experiences with hotels in Los Angeles so it’s pretty sad. Also our hotel room didn’t have ANYTHING. No towels. Not even a trash can. Didn’t really want to go to front desk with all the men just walking around. If you’re a woman definitely go somewhere else so you can actually enjoy your night.
Stayed 1 night in Feb 2024
Response from ss on 29 Feb 2024
Sorry for the bad feeling you experienced during your stay. But we think, it’s not the actual situation. There might be cops outside but that does not make any place unsafe. As far the homeless people wandering outside has bothered you, we can only protect them from coming in , we can’t go beyond our properties boundaries. We would appreciated if you had discussed the matter with hotel staff , they must have explained you. Anyways, let us tell you that we treat our guest’s security as our first duty so there is no need to feel unsafe.

2/10 Terrible

Kaleb

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Homeless everywhere. U can’t even get to your room
Stayed 1 night in Jan 2024
Response from ss on 21 Mar 2024
No need to worry. The hotel is under surveillance and every activity is captured in the camera.

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very low end hotel. Our room had no towels or pillow cases upon arrival. Breakfast is served in the dining room and cannot be taken to your room or you will face additional fees. Unsafe area around hotel, large groups of homeless people wandering throughout property and parking lot.
Stayed 2 nights in Jan 2024

2/10 Terrible

Pat

Travelled with group
Disliked: Amenities
Walked in and staff was arguing with the patron and room not clean
Stayed 1 night in Jan 2024

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EVER.
When I checked in there were no towels in the room and so I went downstairs and asked the front desk for towel. I attached a picture of the towel that they gave me. they said that that's the only towel they had it was torn. I was there for 8 nights. The carpet looked like it had not been vacuumed in a long while. FILTHY. On day 6, they came into my room while I was out & shampooed the carpets. WHO DOES THAT. WHILE A GUEST IS STAYING IN THE ROOM. Two days later, the carpet was still wet. COULD NOT WALK ON THE FLOOR. Their website states continental breakfast. There was never any food. Just coffee. On day 5, I put my trash outside the room. It sat there for a day & a half.
Stayed 8 nights in Dec 2023

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

Nothing luxurious about this place
The "luxury" hot tub suite was not luxurious at all the heater was torn apart all over the bed and they had to place us in different room. Then the room they put us in had holes in the walls, and a showere that was 2ft by 4ft by 6ft so small. Then there werent any towels wash cloths or toiletries available. Coffee maker no coffee just small plastic cups, oh and no breakfast just old cereal stuck in bottom of container.
Stayed 1 night in Dec 2023

2/10 Terrible

KYM

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When to the hotel for a night's stay, went to take a shower and there was no towels, i felt like this was something that should have been discussed when i checked in abs they didn't refund any of the money i paid to not have any towels
Stayed 2 nights in Dec 2023

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Towels???
3 little pillows for a huge king size bed and 2 itty bitty towels for 2 bigger sized people. I tried to ask for a couple extra towels and was told they had no extras since it was the weekend but he could of gave on to me the next morning which is Saturday when I was leaving which wouldnt need it at that point. I do not believe we will stay at this hotel again.
Stayed 1 night in Dec 2023

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, no towels in room, when I asked front desk I was given one hand towel and one bath towel for two guest. Room did not appear to have been cleaned. Hair on tub and on toilet.
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service
Well, it looked like a nice enough hotel, but when I gave them my name at the front desk, they said they couldn't find me, and that all their rooms were already reserved. I had to contact Expedia's digital agent to resend my confirmation code so that I could get the room I reserved. The walls weren't very thick so I could hear voices outside the room so I didn't feel entirely safe. I heard someone in the next room arguing the next morning before 5 which didn't help, other than getting me to start my day quickly. The breakfast room looked as though it was going to have a wide variety, and I don't know if it's because of a staff shortage but the options were pitiful
Stayed 1 night in Dec 2023
Response from Management on 7 Dec 2023
Hello Joseph. We thank you for taking your time to give us a review. We would like to apologize for the miscommunication about your reservation. We do have limited variety of breakfast options. I will check with my front desk and my housekeeping staff to make sure this does not get repeated with anyone else.We hope to welcome you again in the future. Have great day!

4/10 Poor

Lourdes

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

ty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't clean,asked for clean towels was told they didn't have any would get some in the morning never happened..
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice. Nice room.
Stayed 1 night in Dec 2023

6/10 Okay

CARRIE, Piqua

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
For its price point it wasn’t terrible. Due to the set up the property they have sets of fire doors going down hallways. People slam these doors all night long, but in all fairness I don’t know that you could make it quiet. Minimalistic. There was a constant odor of pot at the front door and in one particular hallway and staff didn’t seem concerned.

6/10 Okay

Kristen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very noisy. Vending machines and ice machines out of order
Stayed 2 nights in Nov 2023

2/10 Terrible

Greg

Disliked: Cleanliness, property conditions & facilities, room comfort
RUN DOWN FLEA BAG HOLE!
This hotel is a run down flea bag hole. It was not worth the $50 we spent. The walls were in bad need of painting with many stains all over them in the rooms and the hallway. There were no towels, and the tub leaked all night long. The carpet was stained, the phone was duct taped together. I am not sure how it is allowed to stay open. STAY AWAY!! I IT IS NOT WORTH STAYING THERE!
Stayed 1 night in Nov 2023

2/10 Terrible

jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
HORRIBLE hotel ! My first clue should’ve been the crackheads and the homeless in the parking lot… While walking into the hotel, there is a young female, laying on the sidewalk in the back of the hotel Having a seizure… After 25 minutes to check in I finally got my room Key & went up to the room. It looked like my door had been kicked in at one point, it was extremely dirty, Mystery smears on the desk furniture looked like it came from somewhere sitting outside, the tub hot tub could not even seal properly due to a hole next to the drain and there was evidence of bedbugs, horrible unsafe experience… Needless to say I did not stay there that night
Stayed 2 nights in Nov 2023

2/10 Terrible

Lyndsey

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Teresa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and false
Booked my room in advance when I arrived they had no rooms open.....then after 25 minute wait they finally said they had a room... The room was dirty.. avocados were on the floor ...The top lock was broken..tub was dirty...inky received 1 towel..I had to ask for toilet paper ..the website stated they served breakfast that was false......would not recommend at all
Stayed 2 nights in Nov 2023

2/10 Terrible

Timika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023