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Reviews of Travelodge by Wyndham Colorado Springs Airport/Peterson AFB

2 out of 5
Travelodge by Wyndham Colorado Springs Airport/Peterson AFB
6875 Space Village Avenue, Colorado Springs, CO

Reviews

7.0

Good

Rating 10 - Excellent. 343 out of 1164 reviews" "
Rating 8 - Good. 298 out of 1164 reviews" "
Rating 6 - Okay. 211 out of 1164 reviews" "
Rating 4 - Poor. 143 out of 1164 reviews" "
Rating 2 - Terrible. 169 out of 1164 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Burned

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to AFB you know its safe. Not fancy but clean and relaxing
Stayed 2 nights in May 2024

8/10 Good

Greg

Business traveller
Liked: Staff & service, amenities
Hard to get in out of location parking mixed with apartment building on property
Stayed 2 nights in May 2024
Response from Dooley on 21 May 2024
We apologize for the inconvenience you experienced with our parking situation, particularly with the mixed-use nature of our property. Your feedback is crucial to improving our guests' experiences, and we're sorry that our parking setup didn't meet your expectations.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived at 10:30 p.m. tired from my long trip, the desk clerk was absent. I was banging on the counter bell for 20 minutes until he arrived. During the night, someone painted the parking lines in white paint without notifying us. So, I stepped into the white paint. I then stepped into my rental vehicle, putting the paint onto the new carpets. I then was frustrated and looked at the bottom of my shoes and in so doing, I put white paint onto my new business pants. Why didn't someone at least notify us?
Stayed 1 night in May 2024
Response from Dooley on 21 May 2024
We're deeply sorry to hear about the series of frustrating experiences you encountered during your stay. Your comfort and satisfaction are incredibly important to us, and we apologize for the inconvenience caused by the absence of our desk clerk upon your arrival and the lack of notification regarding the painting of the parking lines

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place good location
Stayed 4 nights in May 2024
Response from Dooley on 21 May 2024
Thank you for staying with us.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Staff was nice and easy to get to. Parking was not the best
Stayed 2 nights in May 2024
Response from front desk on 21 May 2024
Thank you for staying with us.

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Low toilets, no stoppers in the sinks, had soap and shampoo to use, freshly vacuumed carpet, fresh towels to use, and amazingly quiet to sleep….
Stayed 1 night in May 2024
Response from Dooley on 21 May 2024
Thank you for sharing your detailed feedback with us. We're delighted to hear that you enjoyed several aspects of your stay, including the cleanliness of the room, the availability of soap and shampoo, fresh towels, and the quiet environment conducive to a good night's sleep.Regarding your comments about the toilets and sink stoppers, we appreciate your input. We'll certainly take note of these points for consideration as we strive to continually enhance our guests' comfort and satisfaction.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dooley on 21 May 2024
Thank you for staying with us.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Made my stay welcoming and enjoyable
Stayed 1 night in May 2024
Response from Dooley on 21 May 2024
Thank you for staying with us

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Property was just right.
Stayed 1 night in Apr 2024
Response from front desk on 13 May 2024
Thank you we appreciate your business

2/10 Terrible

Cynthia

Disliked: Cleanliness, property conditions & facilities
The hotel/motel is very old and out dated. I had a reservation for three nights and ended up checking out the following day. I found the property and the area to be very sketchy and unsafe for my personal well being.
Stayed 3 nights in May 2024
Response from front desk on 13 May 2024
I'm sorry to hear about your experience at our hotel. Your safety and comfort are our top priorities, and we're disappointed to learn that we fell short of your expectations. We take your feedback seriously and will work diligently to address any concerns regarding the property and surrounding area. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 Excellent

Laith

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from front desk on 13 May 2024
Thank you for leaving a review

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Phone had no ring tone. Couldn't reach front desk. Water temperature irregular. Shower control off. Cold water instead of hot when turned completely to the left. Cold at the right too even after running for a time.
Stayed 4 nights in May 2024
Response from front desk on 11 May 2024
We are deeply sorry for the issues you encountered with the phone, as well as the difficulty in reaching our front desk. We understand the importance of prompt communication and guest assistance, and we are actively investigating the cause of this issue to ensure it does not recur.Regarding the irregular water temperature and the malfunctioning shower control, we are truly sorry for any discomfort this caused during your stay. Our maintenance team has been notified, and they are working diligently to address these concerns promptly.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall great
Stayed 1 night in May 2024
Response from front desk on 11 May 2024
Thank you for taking to time to write us a review

6/10 Okay

Russell, Surprise

Liked: Cleanliness, staff & service
Old property somewhat remodeled It was clean Fixtures old and worn Huge gaps in doors
Stayed 1 night in Apr 2024
Response from Deb on 8 May 2024
thank you for your feedback, I will make sure we fix the door's. Thank you for staying with us.

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 3am. 18 hours after leaving the resort in MX. Front desk was staffed and there were heatable snacks for purchase. Microwave in room. We didnt go to bed hungry
Stayed 1 night in May 2024
Response from front desk on 7 May 2024
Thank you

10/10 Excellent

MaryBeth

Stayed 1 night in Apr 2024
Response from front desk on 21 May 2024
Thank you for staying with us.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly thebplace was very clean and the bed so so comfortable
Stayed 1 night in Apr 2024
Response from front desk on 27 Apr 2024
thank you

8/10 Good

Eugene Paul

Liked: Cleanliness, staff & service
Disliked: Amenities
It was okay No elevator Breakfast on 2nd Fl 17 steps No front ramp
Stayed 4 nights in Apr 2024
Response from front desk on 29 Apr 2024
If notified to front desk, we can work to put you on first floor next time

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities
Staff was excellent and help me extend my stay. The room was clean and comfortable. Very affordable and a good stay for the price.
Stayed 1 night in Apr 2024
Response from front desk on 27 Apr 2024
thank you

4/10 Poor

Clarissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk on 23 Apr 2024
Thank you for the feedback

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional condition for the price and the front staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from front desk on 22 Apr 2024
Thank you

2/10 Terrible

Janette

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Terri location, the room was dirty. There were stains everywhere, cigarette buds everywhere. The doors did not lock, as a matter in fact the door did not have a hinge. It was horrible. We decided not to stay the night and decided to just stay at a different location. We did not last any more than 5 minutes.
Stayed 3 nights in Apr 2024
Response from front desk on 19 Apr 2024
we are very sorry you experienced. We hope you can try us again

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Outside area needed policed up. Breakfast very limited biscuits and sausage gravy only eggs were hard boiled, no toast. Furniture should be updated. Owner needs to spend some money.
Stayed 6 nights in Apr 2024
Response from front desk on 18 Apr 2024
Thank you for the review. Although breakfast selection could be more, our brand standards are not mandatory for breakfast. We offer it any way

10/10 Excellent

Enilda

Stayed 1 night in Apr 2024
Response from front desk on 19 Apr 2024
thank you for leaving a review

4/10 Poor

Jessi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's a place to sleep. The bed was super comfortable. Floor was sticky and gross- like they used too much product and didn't clean it all the way. The room smelled horrendously of something like fabuloso. A lot of damage to the room itself. The food was less than mediocre. But the bed was comfortable and it was clean enough.
Stayed 2 nights in Apr 2024
Response from front desk on 16 Apr 2024
we will look into these issues

2/10 Terrible

Marvin

Disliked: Cleanliness, property conditions & facilities
This facility is really in poor condition. Dirty, electrical outlets falling out of the wall, covers off over electrical switches in the walls, cable modem hanging below the TV and a incredible smell of cigarette smoke. Expedia should stop marketing this property The 7 our of 10 rating that is listed on Expedia for this property is terribly misleading. Maybe a 1 or 2 rating would be appropriate..
Stayed 5 nights in Apr 2024
Response from Debra on 16 Apr 2024
Thank you for taking your time, we are sorry your did not enjoy your stay, we are working on each room, hope you will try us again.

10/10 Excellent

Shaun

Stayed 1 night in Apr 2024
Response from front desk on 6 May 2024
Thank you

2/10 Terrible

Joshua

Stayed 2 nights in Apr 2024
Response from front desk on 5 May 2024
thank you for leaving a review

2/10 Terrible

Christian

Disliked: Staff & service, property conditions & facilities
Bed was infested with bed bugs, had to move to a different room
Stayed 2 nights in Apr 2024
Response from Front desk on 11 Apr 2024
we will look into these issues

4/10 Poor

Dan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets towels walls and bath all dirty. Room is non smoking yet reeks of smoke. Electrical fixtures missing face plates. Door handle missing bathroom door doesn’t shut. Molding peeling off wall.
Response from Front desk on 11 Apr 2024
We will look into these issues

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service
Lots of stairs with no handrails. Only ice machine on 2nd floor..TV remote turns TV on only. Cannot change channels and TV doesn't have any buttons to change manually
Stayed 1 night in Mar 2024
Response from front desk on 26 Mar 2024
Ice machine is arriving soon//very sorry about that!

4/10 Poor

Lucila Yaneth, Fort Worth

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from front desk on 22 Mar 2024
Thank you for leaving a review

4/10 Poor

Sam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Employees were great and accommodating as they could be but the hotel itself the rooms cleanliness it was just bad. Comforters smelled like cigarettes had burn holes in them. Water damage beneath windows. We were never told it was being renovated till the day it started and they said we either had to leave or stay for 5 hours no warning.
Stayed 3 nights in Mar 2024
Response from front desk on 19 Mar 2024
We are sorry you experienced this, we will look into these issues

2/10 Terrible

mark

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a "down and out" hotel where most guests appear to be one step from homeless. Questionable activity and questionable people sitting outside smoking cigarettes without anything to do all day and watching other guests. My room even though non-smoking wreaked of strong cigarette smoke. The room also had an old nasty, stale smell. I could not get clean towels from front desk at 3:05pm after not getting new towels or room service after 6 days because "only the room maids can issue towels and they leave early in the afternoon." Hum, really? The hotel added $150 in unknown charges same day I reserved this hotel online before I checked in. I wonder what story is behind this one. The only good thing I can say is the young man who works at the front desk who is always polite and trying to help despite the extremely poor circumstances of this hotel.
Stayed 7 nights in Mar 2024
Response from front desk on 14 Mar 2024
we look to improve on these issues. The 150 is a security deposit for incidentals which is refundable after check out

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room was decent to sleep in but the toilet sort of had a plug issue because it was not flushing all the way. The hotel when you were outside and walking in the hallway to your room had a strong smell of marijuana. Also still waiting on my refund because they took the accidental and had to call several times for it to be refunded
Stayed 1 night in Mar 2024
Response from front desk on 14 Mar 2024
we are sorry you experienced this and will look into these issues

6/10 Okay

jonathan

Travelled with family
Not the worst or the best I have stayed at. For the price we payed it was reasonable good. Some problems like the toilet didn’t flush correctly it took several flushes sometimes. Also, there was a door to the next room and some people staying there were talking and watching tv until past midnight. Not sound proof room. I didn’t get much sleep the last two nights there. The rug in the room look worn and had wrinkles made it feel dirty.
Stayed 5 nights in Mar 2024
Response from front desk on 12 Mar 2024
We are sorry you experienced if notified of front desk, we can look to fix the issue

10/10 Excellent

Rebecca

Friendly check in
Stayed 1 night in Mar 2024
Response from front desk on 12 Mar 2024
Thank you

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from Front desk on 11 Apr 2024
Thank you

2/10 Terrible

Tayvien

Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn’t up to par
Stayed 2 nights in Feb 2024
Response from front desk on 20 Feb 2024
thank you for leaving a review

10/10 Excellent

Troy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from front desk on 20 Feb 2024
thank you for leaving a review

8/10 Good

Meried, Santo Domingo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is quite close to the airport and cheaper than other options nearby. The rooms are a bit old but are quite big and come with a mini fridge and microwave. Breakfast is limited but good enough. The only thing I'd improve is the cleanliness; it was not awful but could have been better.
Stayed 4 nights in Feb 2024
Response from front desk on 20 Feb 2024
thank you for leaving a review

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great👍
Stayed 2 nights in Feb 2024
Response from front desk on 14 Mar 2024
Thank you

10/10 Excellent

Aida, Oak Creek

Very convenient for my work place.
Stayed 1 night in Feb 2024
Response from Front desk on 13 Feb 2024
thank you

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for the buck!
Stayed 1 night in Feb 2024
Response from Front desk on 13 Feb 2024
thank you

10/10 Excellent

Krissy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and clean. Staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from Front desk on 13 Feb 2024
thank you

8/10 Good

Kendall

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Front desk on 13 Feb 2024
thank you

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and a good breakfast every morning.
Stayed 5 nights in Feb 2024
Response from Front desk on 13 Feb 2024
thank you

8/10 Good

Angel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2024
Response from front desk on 8 Feb 2024
Thank you

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to my room, the bathroom door had a panel stapled to it and would not close. The toilet leaked and there was a leak coming from an upstairs room and the ceiling had bubbles like it was about to fall in. I went to call the front desk and the phone was broken. When I went to front desk she apologized and gave me a key to another room. I went to the other room and was shocked that someone was living in the extended stay room. The man in the room was just as shocked as I was that a key to his room was given out. I went to check out and told her the room was occupied and she said “ Oh T is back”. This was a very unsafe situation I was put in. Also I reserved the room with a credit card and told her I would be putting the room charge on a different card. We ran the card I wanted it put on when I checked in but the other card was also tried to be charged. I know it was tried because there was a message from my card company as I had a hold on that card. I would not recommend this facility to anyone.
Stayed 4 nights in Feb 2024
Response from front desk on 6 Feb 2024
We are very sorry you experienced this at your stay. We will look into these issues

8/10 Good

Meggan

Travelled with partner
Liked: Cleanliness, staff & service
It was what you was expect for that pruce range. It was a little uncomfortable having the breakfast attendant hovering around. Wish there had been hot water for tea
Stayed 1 night in Jan 2024
Response from Deborah on 5 Feb 2024
Thank you for taking your time and leaving a review, We appreciate your business, I am very sorry about the hot water, I will address this with the staff.