Exterior

Reviews of Holiday Inn Express And Suites Colorado Springs South I-25, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 174 out of 231 reviews" "
Rating 8 - Good. 43 out of 231 reviews" "
Rating 6 - Okay. 7 out of 231 reviews" "
Rating 4 - Poor. 2 out of 231 reviews" "
Rating 2 - Terrible. 5 out of 231 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

eduardo

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
My bed was not made my second day there No towels or toilet paper were left behind!!! I had to go to the front desk for towels and toilet paper!!! And guy in front desk was just like whatever if you need them come down I am only one here I can’t take them but when I went downstairs he wasn’t at the desk
Stayed 3 nights in May 2024

10/10 Excellent

Tenisha, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming and professional. We were traveling from out of town and they were able to get our rooms near each other. This was very convenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

MarcAnthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay we will most definitely stay here on our next trip
Stayed 1 night in Apr 2024

6/10 Okay

Sara, Anchorage

Stayed 1 night in Apr 2024

4/10 Poor

Vanessa

Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not very friendly but other than that, the stay was great
Stayed 1 night in Apr 2024

10/10 Excellent

Madison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sung joo

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent find. I travel for work. Staff are welcoming and cordial. Lakisha at the front desk was wonderful. Decor was updated and modern. Location was quiet. Will be staying here gain when I’m in town.

6/10 Okay

Keandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom had a foul odor coming from it and wouldnt go away
Stayed 4 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff! Allowed Early check in when my flight landed early! Over all great property
Stayed 3 nights in Feb 2024
Response from Management Staff on 20 Feb 2024
Thank you for taking the time to give us your feedback regarding your stay. We are very happy we were able to accommodate your needs.Thank you for choosing us and we look forward to serving you again in the future.

8/10 Good

joseph

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, Higginsville

Travelled with family
Very friendly staff! Property well kept up!
Stayed 3 nights in Feb 2024
Response from Management on 13 Feb 2024
Hi Lisa,Thank you for taking the time to leave us feedback about your stay with us! We are delighted to know our staff was friendly. Thank you for choosing us and we look forward to serving you again in the future.

10/10 Excellent

Roy A Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, great staff, convenient to the interstate
Stayed 1 night in Jan 2024
Response from Management Staff on 31 Jan 2024
Thank you for taking the time to tell us about your stay. We definitely appreciate your feedback. Thank you for choosing us and we look forward to serving you again in the future.

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in really late and the staff was still very friendly :)
Stayed 1 night in Jan 2024
Response from Management Staff on 31 Jan 2024
Thank you for taking the time to tell us about your check in experience. We are delighted to know the staff member was friendly. It's definitely what we strive for, regardless of the time. Thank you for choosing us and we look forward to serving you again in the future.

10/10 Excellent

Kathleen Frances

Liked: Amenities
Outstanding
Stayed 2 nights in Jan 2024
Response from Management Staff on 31 Jan 2024
Thank you for taking the time to tell us about your stay and for choosing us! We look forward to serving you again in the future.

10/10 Excellent

Sydney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pamela on 16 Jan 2024
Thank you for taking the time to tell us about your stay. Judging by the score, your stay was an enjoyable one and we look forward to serving you again in the future.

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Jan 2024
Response from Pamela on 16 Jan 2024
Hello Anna,Thank you for taking the time to share your experience with us. I am very sorry we did not meet your expectations. I would really like to hear the details about where we dropped the ball. In doing so, it will give us the opportunity to correct our wrong.Again, I am very sorry for your experience at our hotel.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, nice staff
Stayed 2 nights in Nov 2023
Response from Pamela on 16 Jan 2024
Thank you for taking the time to tell us about your stay. Judging by the score, your stay was an enjoyable one and we look forward to serving you again in the future.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pamela on 16 Jan 2024
Thank you for taking the time to tell us about your stay. Judging by the score, your stay was an enjoyable one and we look forward to serving you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for choosing us! We are delighted your stay was a great one and we hope to see again.

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Management on 18 Dec 2023
Hi and thank you for choosing us. We are happy to know your stay was a great one and we look forward to seeing you again.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Hi and thank you for taking the time to tell us how your stay was with us! We are delighted to know it was enjoyable and we look forward to seeing you again.

10/10 Excellent

Wendell

Travelled with family
Thanks, everything was great but,the staff was outstanding. Thanks again!
Stayed 3 nights in Nov 2023
Response from Management on 19 Dec 2023
Hi,Thank you for sharing your experience with us. We are delighted to know your stay was great and our staff amazed you. We truly love our guests and our main goal is to have our guests love us. Thank you for choosing us and we hope to see you again in the future!

10/10 Excellent

MarcAnthony

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from front desk to the room will definitely stay there again and recommend to others
Stayed 2 nights in Nov 2023
Response from Management on 19 Dec 2023
Good evening,Thank you for taking the time to share your experience with us. We are very happy to know the greatness began from the moment you walked in the door.Thank you for choosing us and we look forward to your next visit.

10/10 Excellent

Dawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 19 Dec 2023
Hello there,Thank you for the amazing score! We greatly appreciate you for taking the time to let us know how we did and about your experience. Thank you for choosing us and we look forward to seeing you again in the future.

10/10 Excellent

Dale

Stayed 1 night in Oct 2023
Response from Management on 18 Dec 2023
Thank you for taking the time to share your experience with us. We are glad to know it was a great stay! We also look forward to seeing you again in the future.

8/10 Good

Henry

Stayed 1 night in Oct 2023
Response from Management on 18 Dec 2023
Hi and thank you for taking the time to share your experience with us. We greatly appreciate it. I am happy to know your stay was above average. However, I would love to know what we could have done better to achieve the perfect score. Thank you again for choosing us and we look forward to seeing you in the future.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 19 Dec 2023
Good evening,Thank you for the amazing score! We greatly appreciate it! We also thank you for choosing us and we look forward to seeing you again in the future.

10/10 Excellent

Bharat Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 19 Dec 2023
Thank you for taking the time to share your experience with us. We are delighted to know your stay with us was enjoyable. Thank you for choosing us and we look forward to seeing you again in the future.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 20 Oct 2023
Thank you for taking the time to rate your experience with us. We look forward to serving you again.

6/10 Okay

Matthew

Stayed 1 night in Oct 2023
Response from Management on 19 Dec 2023
Hello,Thank you for taking the time to share with us how you felt about your stay. We would really love to hear about it and learn what we could do to improve your next stay with us. We are very sorry your stay was less than perfect. Thank you for choosing us and we hope to hear from you soon.

10/10 Excellent

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was friendly, the room was modern, and the bed was comfortable. The breakfast buffet was really good. Lots of food and beverage choices. We will definitely come back.
Stayed 1 night in Oct 2023
Response from Pamela on 18 Oct 2023
Thank you for taking the time the time to share your experience. We greatly appreciate your feedback and we thank you for choosing us!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, delicious breakfast, pet friendly
I love Holiday Inn Express hotels and this one was no exception. It was clean, breakfast was delicious, and the front desk staff (specifically Amber) was very friendly. She greeted us every time we walked by. The best part of this hotel is that they have a one time $50 pet fee! They need to do this at ALL their locations, and we’d stay exclusively with them!! Overall great stay!
Stayed 3 nights in Oct 2023
Response from Pamela on 18 Oct 2023
Thank you for taking the time to let us know about your stay. Your feedback is greatly appreciated. It's really nice when a staff member is singled out and named for ensuring the guest stay is a memorable one. Thank you for choosing us and we look forward to serving you again in the future.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management Staff on 11 Oct 2023
Hello,First and foremost, we would like to thank you for choosing to stay with us. We greatly appreciate you taking the time to share your experience with us and we look forward to seeing you again in the future.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall excellent. However, the woman who checked us in the evening of October 1st was rude and abrupt.
Stayed 2 nights in Oct 2023
Response from Management Staff on 11 Oct 2023
Hello,I would like to start by apologizing for the rudeness and abruptness you experienced during the check-in process. This is not something we take lightly, and I want to assure you that we are committed to providing a positive and welcoming experience for all our guests.Your feedback is incredibly valuable to us, as it helps us identify areas where we need to improve. We have already taken steps to address the issues you raised and are actively working with our staff to ensure that such incidents do not happen in the future.We value your business and would hope you would give us another opportunity, where we can demonstrate the high standard of hospitality we are known for.Thank you for bringing this to our attention, and we hope to serve you better in the near future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Management Staff on 11 Oct 2023
Thank you for taking the time to share your experience with us. We greatly appreciate you for choosing us and we look forward to seeing you again in the future.

10/10 Excellent

Amy, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
Thank you for taking the time to give us awesome feedback regarding your stay. Thank you for choosing us and please come again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Just would like to ask Why NO wash rags?
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
Good morning,Thank you for such an awesome review in spite of the wash rags. Let me start by apologizing for any inconvenience you may have experienced. We are currently down a machine in our laundry room so, it slows our abilities down tremendously. Again, I would like to apologize for any convenience this may have caused and thank you for not letting this affect your experience.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very clean.
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
Thank you for taking the time to tell us about your stay and the awesome score. We were very delighted to have you as a guest and look forward to serving you again.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Sep 2023
Response from Pamela on 10 Sept 2023
Hello Eli,Thank you for taking the time to tell us about your stay. We really appreciate the feedback. Thank you for choosing us and we look forward to serving you again in the future!

2/10 Terrible

Maurice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not live up to holiday inn standards
Check in was fine. Very next day room did not get cleaned. Linens and towels were thrown on the floor. Front desk gave us blankets and sheets and told us to make our own beds. Very rude manager would not give us another room.
Stayed 2 nights in Sep 2023
Response from GM on 10 Sept 2023
Hello Maurice,Let me start out by apologizing for the experience. I am very sorry to know your stay with us was not a great one. This is not how we want our guest to feel when they leave our property.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights stay
Very clean hotel and room, staff was very friendly and breakfast was excellent
Stayed 4 nights in Aug 2023
Response from GM on 10 Sept 2023
Hello Douglas,Thank you for taking the time to share your experience with us. It's very exciting to know we checked all the boxes from our room cleanliness, the friendly staff, and the breakfast.Thank you for choosing us and we look forward to seeing you again.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from GM on 10 Sept 2023
Hi John,Thank you for the great score!We look forward to seeing you again!

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway view was not very appealing.
Stayed 1 night in Jul 2023
Response from GM on 10 Sept 2023
Hi Darla,Thank you for the awesome score in spite of the freeway view not being appealing. Maybe during your next visit, we can get you a mountain view room.We look forward to seeing you again!

10/10 Excellent

Robin

Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Dianne

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Refrigerator didn't work lost 2 meals, door to swiming pool wouldn't accept card to get in when front desk was told he said he knew to come and "get him to let us in. Instead we spent our pool time letting people in. No towels for a morning swim. Ran out of hot water at coffee bench for hot tea after 2 cups.overall very disappointing with the exception of the outside grounds very well taken care of.
Stayed 2 nights in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023