Dear Rachele, We truly appreciate your feedback regarding our check-in service. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. However, we apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Stacey, Thank you for sharing your thoughts. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management

Dear Bianca, We sincerely apologize for the frustrating experience you had during your recent visit. Your wait and the lack of assistance are unacceptable, and we deeply regret the inconvenience you faced. We understand the importance of prompt service, and we will investigate what went wrong to ensure it doesn't happen again in the future. Your feedback is invaluable in helping us improve, and we hope you'll consider giving us another chance to provide you with the impeccable service you deserve. Sincerely,Hotel Management

Dear Taylor, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We are glad you liked our front desk team, so we hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Denise, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management

Dear James, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear DAVID, Thank you for your review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Sheila, Thank you for staying with us and sharing your review. We were delighted to read how much you enjoyed your visit to Colorado Springs and that you loved the convenience of our central location. We also appreciate your kind words noting your satisfaction with our clean suite and the caring hospitality of our staff. Thank you for allowing us to be of service; we hope to have the pleasure of welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Tyler, Thank you for being our guest and sharing your feedback. We sincerely apologize for the housekeeping issues you encountered and for not meeting your expectation. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Dany, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and for any inconvenience caused for not being able to provide the room you booked. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Marisela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your valuable comments. We apologize for the inconvenience you encountered upon arrival and even more so for our oversights in preparing your suite. Please know that this is not usual for us, and we are addressing your concerns with our associates to prevent such issues from repeating. We hope you will allow us a future opportunity to welcome you back and provide you with the impeccable hospitality you deserve. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and sharing your review. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. Please accept our apologies for the cleanliness issues with your guest room and any oversight on our part, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We are also sorry for the disruption to your stay caused by the noise disturbance from inconsiderate neighbors. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Francis, Thank you for sharing your experience. We focus on providing our guests an exceptional experience, so we appreciate your comments. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear Christopher, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. We are reviewing this situation and will address it adequately to avoid it in the future. If you wish to discuss this issue further, please feel free to reach out to our hotel directly. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to show this to you on a future visit.Sincerely,Hotel Management

Thank you for reviewing your stay, Nancy. We are happy that you enjoyed your overall time with us, but sincerely apologize that we may have fallen short in delivering a super clean and fresh stay. We will address this with our housekeeping team to improve in this area for all our future guests.