Deluxe Suite, 1 Double Bed, Non Smoking, Hot Tub
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Reviews of Willow Lodge Willoughby – Cleveland Mentor

2 out of 5
Willow Lodge Willoughby – Cleveland Mentor
35110 Maplegrove Road, Willoughby, OH

Reviews

6.6
Rating 10 - Excellent. 107 out of 413 reviews" "
Rating 8 - Good. 91 out of 413 reviews" "
Rating 6 - Okay. 87 out of 413 reviews" "
Rating 4 - Poor. 64 out of 413 reviews" "
Rating 2 - Terrible. 64 out of 413 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Tico

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I saw a roach in the room
Stayed 2 nights in May 2024

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities
We were unaware pf the scheduled fire inspection. Woke up screaming fire alarms at 9 in the morning.
Stayed 1 night in May 2024

2/10 Terrible

Rhiannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was former motel 6 I was there before but I was shocked about the change. Very nice suite and I love the hot tub! Thank you
Stayed 1 night in May 2024

10/10 Excellent

Tico

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 2 nights in Apr 2024

2/10 Terrible

Tyler

Stayed 2 nights in Apr 2024

8/10 Good

Will

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Gail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mekel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay pet friendly

10/10 Excellent

Carlita

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable no issues and they look out for sure
Stayed 1 night in Feb 2024

10/10 Excellent

Monique

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean and comfortable bed
Stayed 1 night in Feb 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Annice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service
Reception was quick and didn't provide the WiFi information. Warm water in bath not working,asked 3 times to check. Bathroom not clean for curtains and floor.
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Dewey

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was old and needed renovation.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Katharina

Liked: Cleanliness, staff & service
I like Motel six because the rooms “feel“ very sanitary.This is largely because there are neither carpeted areas nor fluffy furniture in the rooms where insects and microbes tend to hide.
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Anthony

Stayed 2 nights in Jan 2024

8/10 Good

Alec

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay, we were in and out in less than eight hours, but we were very happy with it. Hallways and elevator were a little dingy but our room was spotless and beautiful. Convenient check-in & check-out. Nothing fancy but did what we needed - would stay again if in the area.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi AlecThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

iesha

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

jason

Business traveller
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Five stars?! Thanks for your review, we really appreciate the support. Cameron A. #Team6

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was good. Thought house keeping fixes the bed, but I fixed it when I left. It was good.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Thanks for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

JADA

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Response from Nancy Y. on 5 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Barbara

Stayed 1 night in Nov 2023

6/10 Okay

jason

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

angelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there are resturants in hotel
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Angelia,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Christina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Timothy

Stayed 3 nights in Oct 2023

6/10 Okay

Sharine

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator was dirty
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Sharine, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Ruth E.

Stayed 3 nights in Oct 2023

4/10 Poor

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place needs to be retired, torn down or abandoned, pick one. It’s very old and run down. Staff were friendly and helpful. We came back to the room to find a puddle on the floor. The ceiling was leaking from the rain. Windows leak, had mould. I would not go back. Great price but I would find something in better condition.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi John,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Cathy

Disliked: Cleanliness, property conditions & facilities
Bathroom was disgusting! Toilet was filthy! I had to buy disinfectant wipes to disinfect everything! If we weren’t in a bind with nowhere else stay, we would’ve left!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Cathy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Tyler McCray

Messy, sleeping or missing staff, smelly
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Tyler McCray,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

David, Erie

Surprisingly better experience than initially read about. Good bang for your buck. Wooden floors a plus in the room. Easy Check-in, close to gas stations and Restaurants.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Renee

Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in went quickly and efficiently. Later that night, Nothing in the room to tell internet access password and phone in room didn't connect to front desk.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi David,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

John

The cart carrying luggage to the room was wobbling. The remote to the tv did not allow access to the captioning. There was no warm or hot running water in bathroom sink thus did not use the shower for that reason. When I commented these items to the office clerk all I received was a shrug. There was no apology given it was that attitude that bothered me the most.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi John,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Vander Winen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is a place that I rented the same day that I arrived in Cleveland, it is not bad I know that it is a budget motel but the room had a cigarette smell and the room was not marked as smoking
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 14 Sept 2023
Hi Vander Winen,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

4/10 Poor

taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Whitney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thank you for the perfect rating!!Nancy Y.#Team6

8/10 Good

Christy

Liked: Staff & service
Great price for a place to crash for 1 night
It was suffient for a one night stay after attending a football game
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Christy, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Alanne

Stayed 2 nights in Jul 2023

4/10 Poor

Leigh

Disliked: Cleanliness, property conditions & facilities
Fairly run down property—hallway quite worn and dirty, quite a bit of noise at Midnight. Evening clerk pretty rude / inpatient during check in. Bed and room were ok, but rest of experience were not.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 17 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Diana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old but that wasn't the problem it was very dirty... At 2:00 a.m. someone was trying to get into our room the hotel tried to rent our room to someone else after we rented it.. Spend a few more dollars and go elsewhere..
Stayed 1 night in Aug 2023
Response from Nancy Y. on 17 Aug 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6