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"was ok"

"Stay was grwat!."

"The staff were super friendly. Everything was clean and neat. The breakfast was delicious! "

"Beautiful hotel in Birmingham, an upscale area With restaurants and shops. I would call the Townsend a 4.5 hotel, not quite a Ritz, but way above a nice Marriott. The bed was the most comfortable bed ever, the staff responsive, the room well designed and the bathroom lovely. The shower was not strong. "

"Yes"

"Front desk was amazing. Super friendly! Very helpful. The room was not clean. There were still crumbs on the floor, the bathtub was dirty, stained. There was still trash in one of the trash cans. The ac unit did NOT work. We went to the front desk to ask for another room…that same front desk staff seemed a bit annoyed then. She changed our room though. It was “cleaner”, the ac worked, all the trash had been emptied. However, the refrigerator didn’t work, the tv wouldn’t turn off so we had to unplug it, a the shower had hair left in it. It seems as though they are trying to upgrade the hotel. The smell of paint was overly strong. They were drywall pieces all over the floor in the ice/vending area. Overall, I wouldn’t say here again…but the bed was super comfortable!"

"My stay was excellent and customer service was top tier. "

"It was a great stay "

"Impeccable hotel. "