Terrace/patio
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Reviews of Real Inn Ciudad Juárez

4 out of 5
Real Inn Ciudad Juárez
Boulevard Teofilo Borunda 6941, Ciudad Juarez, CHIH

Reviews

7.4

Good

Rating 10 - Excellent. 375 out of 1007 reviews" "
Rating 8 - Good. 247 out of 1007 reviews" "
Rating 6 - Okay. 156 out of 1007 reviews" "
Rating 4 - Poor. 102 out of 1007 reviews" "
Rating 2 - Terrible. 127 out of 1007 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Veronica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room has a very bad scent. Bathroom floor sticky. Hot room, ac not working properly
Stayed 2 nights in May 2024

4/10 Poor

Gonzalo

Stayed 1 night in May 2024

8/10 Good

RAUL

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pricey
Stayed 1 night in Apr 2024
Response from Ivette N. on 22 May 2024
Estimado Raul, gracias por tu voto de confianza, nos seguiremos esforzando para mejorar nuestro servicio. Lo esperamos pronto !

6/10 Okay

ALFREDO

Elevator works poorly Room look old Room housekeeping is not good
Stayed 1 night in May 2024
Response from Ivette N. on 22 May 2024
Estimado Alfredo, gracias por sus comentarios, nos seguiremos esforzando para mejorar nuestro servicio. Seguimos a sus ordenes !

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivette N. on 7 May 2024
Estimada Brenda, nos alegra saber que cumplimos con tus expectativas. Esperamos ser sus anfitriones nuevamente. Seguimos a sus ordenes !

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivette N. on 1 May 2024
Estimada Edith, nos alegra saber que cumplimos con sus expectativas, esperamos verla pronto. Seguimos a tus ordenes !

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El cuarto no estaba listo a las 345pm. Aun asi el cuarto estaba poco sucio con semillas de pistacho en el baño y pasillo. No salia agua en el baño, asi que dia y noche no se podia tomar baño. No hay suficiente luz en el cuarto. Primera y ultima estancia aqui. El personal si muy atentos.
Stayed 1 night in Apr 2024
Response from Ivette N. on 1 May 2024
Estimada Laura, gracias por hacernos llegar sus comentarios, nos seguiremos esforzando para mejorar nuestro servicio. Espero nos de la oportunidad de ser sus anfitriones nuevamente. Seguimos a sus ordenes !

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivette N. on 25 Apr 2024
Gracias Jeff, por calificar nuestro servicio, nos seguiremos esforzando para mejorar las áreas que requieren de atención. Espero nos de la oportunidad de ser sus anfitriones. Seguimos a sus ordenes !

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
very good service and very safe
Stayed 1 night in Apr 2024
Response from Ivette N. on 23 Apr 2024
Estimado Huésped, gracias por sus comentarios esperamos ser sus anfitriones nuevamente. Lo esperamos pronto !

2/10 Terrible

Ruby, Albuquerque

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very dirty and air conditioning did not work. We had to leave could not stay there.
Stayed 1 night in Apr 2024
Response from Ivette N. on 23 Apr 2024
Lamentamos la percepción que tuvo del hotel. Nos seguiremos esforzando para mejorar nuestro servicio. Seguimos a sus ordenes !

4/10 Poor

Gabriel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff was very helpful and the place was quiet. Unfortunately the bath towels were in poor condition, the carpet was old, the bathroom was outdated, and the breakfast was obscenely overpriced. We will not be booking another stay or recommend this hotel to friends or family
Stayed 1 night in Apr 2024
Response from Ivette N. on 17 Apr 2024
Estimado Gabriel, gracias por tus comentarios, nos seguiremos esforzando para mejorar nuestro servicio. Seguimos a tus ordenes !

10/10 Excellent

Lehi Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the parking great,
Stayed 1 night in Apr 2024
Response from Ivette N. on 12 Apr 2024
Estimado Gilberto, gracias por la oportunidad, nos alegra saber que cumplimos con tus expectativas, esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Over all a great safe place to stay
Stayed 1 night in Apr 2024
Response from Ivette N. on 9 Apr 2024
Estimado Rubén, gracias por darnos la oportunidad de ser tus anfitriones, te esperamos pronto !

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Over all a great safe place to stay
Stayed 2 nights in Mar 2024
Response from Ivette N. on 9 Apr 2024
Gracias Rubén por tu voto de confianza, nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Está muy feo las habitaciones pero todo está muy bien todo perfecto
Stayed 1 night in Mar 2024
Response from Ivette N. on 9 Apr 2024
Estimado Juan, gracias por el tiempo que tomaste en contestar la encuesta de satisfacción. Espero nos des la oportunidad de ser tus anfitriones nuevamente. Seguimos a tus ordenes !

8/10 Good

Rosalio jr

Liked: Staff & service
Disliked: Property conditions & facilities
Safe to drive is in front of 2 major parks
Stayed 1 night in Apr 2024
Response from Ivette N. on 9 Apr 2024
Buenas tardes Rosalio, gracias por tu voto de confianza, esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivette N. on 9 Apr 2024
Estimado Raul, gracias por darnos la oportunidad de ser tus anfitriones, nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

8/10 Good

Brijida

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the location
Stayed 1 night in Mar 2024
Response from Ivette N. on 1 Apr 2024
Estimada Brijida, gracias por tu comentario, nos alegra saber que cumplimos con tus expectativas. Esperamos verte pronto !

10/10 Excellent

Susana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Ivette N. on 25 Mar 2024
Estimada Susana, gracias por elegirnos,nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

10/10 Excellent

Jacquelene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in Mar 2024
Response from Ivette N. on 25 Mar 2024
Gracias Jacquelene por elegirnos, nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel. Everyone was so nice & friendly. Will be stating again soon.
Stayed 6 nights in Mar 2024
Response from Ivette N. on 19 Mar 2024
Estimada Jessica, gracias por tus comentarios, estare compartiendo con mi staff, nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was close to the stores.
Stayed 2 nights in Mar 2024
Response from Ivette N. on 18 Mar 2024
Gracias David, por tomarte el tiempo en calificar nuestro servicio, esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

10/10 Excellent

Juan L.

Stayed 1 night in Mar 2024
Response from Ivette N. on 9 Apr 2024
Estimado Juan, nos alegra saber que cumplimos con tus expectativas, esperamos ser tus anfitriones nuevamente. Te esperamos pronto !

8/10 Good

robert

Business traveller, Travelled with partner
Liked: Cleanliness
B
Stayed 1 night in Mar 2024
Response from Ivette N. on 13 Mar 2024
Estimado Robert, gracias por calificar nuestro servicio, nos seguiremos esforzando para mejorar. Esperamos ser tus anfitriones nuevamente. Seguimos a sus ordenes !

10/10 Excellent

Al V

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to centers
Stayed 11 nights in Feb 2024
Response from Ivette N. on 11 Mar 2024
Gracias por tomarte el tiempo en contestar la encuesta de satisfacción, nos alegra saber que cumplimos con sus expectativas. Esperamos ser tus anfitriones nuevamente. Te esperamos pronto !

8/10 Good

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Ivette N. on 13 Mar 2024
Estimado Robert, gracias por calificar nuestro servicio, nos seguiremos esforzando para mejorar. Esperamos ser tus anfitriones nuevamente. Seguimos a sus ordenes !

8/10 Good

Blanca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivette N. on 11 Mar 2024
Estimada Blanca, gracias por calificar nuestro servicio. Te esperamos pronto !

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and rest
Stayed 1 night in Mar 2024
Response from Ivette N. on 9 Mar 2024
Estimado Miguel, nos alegra saber que cumplimos con tus expectativas esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 6 nights in Feb 2024
Response from Ivette N. on 9 Mar 2024
Estimado Bernardo ! Nos alegra saber que cumplimos con tus expectativas, esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

8/10 Good

Christine, Aurora

Liked: Cleanliness, staff & service
Hacía mucho calor en la habitación y los controles de temperatura no funcionaban.
Stayed 4 nights in Feb 2024
Response from Ivette N. on 6 Mar 2024
Estimada Christine, gracias por el tiempo que tomaste en hacernos llegar las areas que requieren de atencion. Espero nos des la oportunidad de ser tus anfitriones nuevamente. Seguimos a tus ordenes !

10/10 Excellent

Jannheli Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención.
Stayed 1 night in Mar 2024
Response from Ivette N. on 6 Mar 2024
Estimada Jannheli, nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOP SHELF !!!!!!!!!!!
Stayed 1 night in Feb 2024
Response from Ivette N. on 2 Mar 2024
Gracias por su comentario, nos alegra saber que cumplimos con sus expectativas. Lo esperamos pronto !

10/10 Excellent

Martin, Laredo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Ivette N. on 28 Feb 2024
Buenas tardes Martin, gracias por el tiempo que tomaste en contestar la encuesta de satisfaccion, nos alegra saber que cumplimos con sus expectativas esperamos ser sus anfitriones nuevamente. Lo esperamos pronto !

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ivette N. on 28 Feb 2024
Estimada Brenda, gracias por tomarte el tiempo en calificar nuestro servicio, esperamos ser tus anfitriones nuevamente. Te esperamos pronto !

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Ivette N. on 21 Feb 2024
Adrian, nos agrada saber que cumplimos con tus expectativas, te esperamos pronto !

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, very nice staff
Stayed 1 night in Feb 2024
Response from Ivette N. on 12 Feb 2024
Gracias Perla, por el tiempo que tomaste en calificar nuestro servicio, nos alegra saber que cumplimos con tus expectativas, esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

8/10 Good

Jo

Liked: Amenities
Great location, it felt safe. Hotel was nice and clean.
Stayed 1 night in Dec 2023
Response from Ivette N. on 6 Feb 2024
Estimado Jo, nos alegra saber que cumplimos con sus expectativas, esperamos ser sus anfitriones nuevamente. Lo esperamos verlo pronto !

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ivette N. on 6 Feb 2024
Estimado Jesús, gracias por su voto de confianza nos alegra saber que cumplimos con sus expectativas. Esperamos verlos pronto !

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
There was an unconvenient with electricity at midnight... Electricity comes back again at 4:00 am
Stayed 2 nights in Jan 2024
Response from Ivette N. on 1 Feb 2024
Estimado Alejandro, lamentablemente hubo un accidente en frente del hotel lo que ocasiono la falta de este suministro, ya estamos revisando los protocolos que usa nuestro personal de mantenimiento para la planta de emergencia. Espero nos des la oportunidad de ser tus anfitriones nuevamente. Te esperamos pronto !

8/10 Good

stephan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great until the last night. We had to stay longer over the weekend because of the USA counselete said my wife needed to come back on Monday so we needed to stay longer. I asked the people at the front desk if i could stay until 3pm in the room because check out was at 12. They saod sure no problem then right at 12 pm they called me and said i need to leave or pay for an extra day. My wife was gone i was by myself workimg on line. I needed to quit my session working on line pack up everything and leave. When my wife came i told her what happened they denied saying we could stay an extra 3 hours we where in this hotel for 7 days spent alot of money there on food etc. They treated us very bad but only the last dau. The bartender Erick was awesome though very helpful and friendly.
Stayed 2 nights in Jan 2024
Response from Ivette N. on 1 Feb 2024
Estimado Stephen, estamos reforzando los protocolos de servicio con nuestro personal para que este tipo de detalles no afecte el placer de su estancia con nosotros. Espero nos de la oportunidad de ser sus anfitriones nuevamente. Seguimos a sus ordenes !

2/10 Terrible

April, Woodridge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very unpleasant stay. The heating system was not working and our room was freezing! Apparently no other rooms were available.
Stayed 1 night in Jan 2024
Response from Ivette N. on 26 Jan 2024
Estimada Huésped, gracias por el tiempo que tomo en hacernos llegar sus comentarios, nos ayudan a mejorar nuestro servicio. Ya estamos tomando acción con el sistema de calefacción. Espero nos de la oportunidad de ser sus anfitriones nuevamente. Seguimos a sus ordenes !

10/10 Excellent

juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and quiet. Gym could have been a little better but served its purpose.
Stayed 5 nights in Jan 2024
Response from Ivette N. on 27 Jan 2024
Estimado Juan, gracias por sus comentarios, nos alegra saber que cumplimos con sus expectativas. Esperamos ser sus anfitriones pronto. Seguimos a sus ordenes !

4/10 Poor

Isaias

Travelled with family
Disliked: Cleanliness, room comfort
Not good for price
Heater does not work room was cold all night long and room was not well clean mirrors and windows were all dirty floor does not look too clean and towels were too old not comfortable at all
Stayed 1 night in Dec 2023
Response from Ivette N. on 13 Jan 2024
Estimado Huesped, gracias por sus comentarios, reforzaremos nuestros procesos de mantenimiento para que este tipo de detalles nos afecte el placer de su estancia con nosotros. Seguimos a sus ordenes !

10/10 Excellent

Monico

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ivette N. on 12 Feb 2024
Gracias Monico por el tiempo que tomaste en calificar nuestro servicio, nos alegra saber que cumplimos con tus expectativas, esperamos ser tus anfitriones nuevamente. Seguimos a tus ordenes !

8/10 Good

Gilberto

Liked: Cleanliness, property conditions & facilities, room comfort
customer service was not there today!!
The rooms was a bit cold, we called hotel service for some to come up to turn on the heater, but no one came. The safe box was not working. We call room service to help us with that safe box but we were told ignored!!
Stayed 1 night in Dec 2023
Response from Ivette N. on 10 Jan 2024
Estimado Gilberto, gracias por el tiempo que tomaste en contestar la encuesta de satisfacción, revisaremos los detalles que nos menciona, hacemos el compromiso de mejorar nuestros procesos para que este tipo de detalles no afecte el placer de su estancia con nosotros. Seguimos a tus ordenes !

4/10 Poor

Carlos Gilberto

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Too old my room. Electric accessories and furniture in bad conditions. The room that was assigned to me is missing a lot of maintenance
Stayed 1 night in Dec 2023
Response from Ivette N. on 10 Jan 2024
Gracias Carlos, por hacernos saber las áreas que requieren de atención, nos seguiremos esforzando para mejorar nuestro servicio. Seguimos a tus ordenes !

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ivette N. on 10 Jan 2024
Gracias Arturo, por el tiempo que tomaste en contestar la encuesta de satisfaccion, nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

2/10 Terrible

Luis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ivette N. on 10 Jan 2024
Gracias Luis, nos seguiremos esforzando para mejorar nuestro servicio. Seguimos a sus ordenes !

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax for the weekend!!
Excellent Customer service, exceeded my expectations!! Had a pleasant stay at this hotel. Most definitely would stay again.
Stayed 1 night in Dec 2023
Response from Ivette N. on 23 Dec 2023
Estimado Gilberto, gracias por tus comentarios nos alegra saber que cumplimos con tus expectativas. Te esperamos pronto !

2/10 Terrible

adan lopez

Disliked: Cleanliness, property conditions & facilities
A
Response from Ivette N. on 6 Feb 2024
Estimado Adan, nos seguiremos esforzando para mejorar nuestro servicio. Espero nos de la oportunidad de ser sus anfitriones nuevamente. Seguimos a sus ordenes !