In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

3 out of 5
Microtel Inn by Wyndham Ciudad Juarez/By US Consulate
Paseo de la Victoria No 4150 E, Ciudad Juarez, CHIH

Reviews

7.8

Good

Rating 10 - Excellent. 446 out of 1016 reviews" "
Rating 8 - Good. 244 out of 1016 reviews" "
Rating 6 - Okay. 126 out of 1016 reviews" "
Rating 4 - Poor. 96 out of 1016 reviews" "
Rating 2 - Terrible. 104 out of 1016 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included, also they have a washer and dryer in case you need it. Also, all counselor facilities are near.
Stayed 3 nights in May 2024

8/10 Good

Coral

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
American consult is super close medical is super close good as well
Stayed 5 nights in May 2024
Response from Rodrigo Campos Gm on 25 May 2024
Muchas gracias por sus comentarios, esto nos hace mejorar para ofrecerle el servicio de calidad que ustedes merecen.

10/10 Excellent

Aurelio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Feb 2024
Response from Priscilla Rdz. on 24 May 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

4/10 Poor

Erik

Liked: Staff & service
Disliked: Property conditions & facilities
Vey outdated and bad condition furniture and carpet.
Stayed 3 nights in Apr 2024
Response from Priscilla Rdz. on 24 May 2024
Apreciable huésped Antes que nada, quiero agradecerle que haya tomado parte de su valioso tiempo al completar nuestra encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros clientes para poder mejorar nuestro servicio. Sin duda alguna tomaremos acción con nuestro personal para corregir nuestras áreas de oportunidad que amablemente usted nos menciona. Esperamos que nos pueda volver acompañar, me despido y me reitero a sus apreciables órdenes.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estaba muy bien solo el gym no estaba funcional
Stayed 8 nights in May 2024
Response from Priscilla Rdz. on 16 May 2024
Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was infested with bedbugs and got my whole body full of bites.
Stayed 1 night in May 2024
Response from Priscilla Rdz. on 16 May 2024
Quiero agradecerle que haya tomado parte de su valioso tiempo al completar nuestra encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros clientes para poder mejorar nuestro servicio. Sin duda alguna tomaremos acción con nuestro personal para corregir nuestras áreas de oportunidad que amablemente usted nos menciona. Esperamos que nos pueda volver acompañar, me despido y me reitero a sus apreciables órdenes.

6/10 Okay

Fernando

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Priscilla Rdz. on 16 May 2024
Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

10/10 Excellent

Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satifecho
Stayed 7 nights in Apr 2024
Response from Priscilla Rdz. on 7 May 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Miguel

Stayed 6 nights in Apr 2024
Response from Priscilla Rdz. on 24 May 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

10/10 Excellent

Erica

Stayed 10 nights in Apr 2024
Response from Priscilla Rdz. on 24 May 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

8/10 Good

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Priscilla Rdz. on 4 May 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio y todo excelente
Stayed 5 nights in Apr 2024
Response from Rodrigo Campos Gm on 2 May 2024
Muchas gracias por sus comentarios, esto nos hace esforzarnos para proporcionarle el servicio de calidad que ustedes merecen.Esperamos verlo de nuevo muy pronto.

10/10 Excellent

Veronica

Liked: Staff & service, property conditions & facilities
Perfect location for my trip purposes
Stayed 1 night in Apr 2024
Response from Rodrigo Campos Gm on 26 Apr 2024
Muchas gracias por sus comentarios esto nos hace mejorar para ofrecerle el servicio de calidad que ustedes merecen.Esperamos verlos de nuevo muy pronto.

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Rodrigo Campos Gm on 22 Apr 2024
Buenos dias muchas gracias por sus comentarios, esto nos hace mejorar para proporcionarle el servicio de calidad que usted merece.

10/10 Excellent

Jailene

Travelled with family and small children
Liked: Property conditions & facilities
O would like more option for food
Stayed 1 night in Apr 2024
Response from Rodrigo Campos Gm on 18 Apr 2024
Muchas gracias por sus comentarios, esto nos ayuda a mejorar nuestro servicio y brindarle la calidad que ustedes merecen,

10/10 Excellent

Raymundo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 2 nights in Apr 2024
Response from Rodrigo Campos Gm on 18 Apr 2024
Muchas gracias por sus comentarios, esto nos ayuda a mejorar nuestro servicio y brindarle la calidad que ustedes merecen,

6/10 Okay

Liliana

Travelled with partner
Disliked: Cleanliness
The room was dirty. The bed sheets had stains and so did the towels. Not very clean at all.
Stayed 8 nights in Apr 2024
Response from Priscilla Rdz. on 15 Apr 2024
Apreciable huésped Sus comentarios sobre el servicio que recibió en nuestro hotel son muy importantes para nosotros. Queremos que los clientes disfruten su estancia, y por eso su informe de una mala experiencia es una preocupación para nosotros. Primero, queremos expresar nuestras más sinceras disculpas. Usted merece el mejor servicio, especialmente cuando visita a nuestro hotel. Vamos a investigar el problema y tomaremos la acción apropiada. Gracias por informarnos de este incidente.Apreciable huésped Antes que nada, quiero agradecerle que haya tomado parte de su valioso tiempo al completar nuestra encuesta. Ya que para nosotros es de suma importancia recibir comentarios de nuestros clientes para poder mejorar nuestro servicio. Sin duda alguna tomaremos acción con nuestro personal para corregir nuestras áreas de oportunidad que amablemente usted nos menciona. Esperamos que nos pueda volver acompañar, me despido y me reitero a sus apreciables órdenes.

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Priscilla Rdz. on 15 Apr 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

8/10 Good

Jailene

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good just need good food and more meals
Stayed 7 nights in Apr 2024
Response from Priscilla Rdz. on 15 Apr 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

6/10 Okay

Brenda

Todo estuvo bien simplemente que en el desayuno no sabían variarle a la comida. Todos los días daban el mismo desayuno
Stayed 11 nights in Mar 2024
Response from Rodrigo Campos Gm on 11 Apr 2024
Buenos dias, muchas gracias por sus comentarios esto nos hace esforzarnos para ofrecerles el servicio de calidad que ustedes merecen.Esperamos verlos de nuevo muy pronto.

10/10 Excellent

Jorge, Umatilla

Stayed 8 nights in Mar 2024
Response from Priscilla Rdz. on 26 Apr 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Just need more food
Stayed 1 night in Apr 2024
Response from Rodrigo Campos Gm on 4 Apr 2024
Muchas gracias por sus comentarios esto nos hace mejorar para ofrecerle el servicio de calidad que ustedes merecen.Buen día.

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Primer lugar nos atendieron muy bien en recepción se supone que si habemos 2 personas dejar 2 botellitas de agua lo demás muy buen
Stayed 5 nights in Mar 2024
Response from Rodrigo Campos Gm on 4 Apr 2024
Muchas gracias por sus comentarios esto nos hace mejorar para ofrecerle el servicio de calidad que ustedes merecen.Buen día.

2/10 Terrible

Donaji

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like this hotel at all, it’s very Dirty
Stayed 2 nights in Mar 2024
Response from Rodrigo Campos Gm on 27 Mar 2024
Good morning, thank you very much for your comments, we share them with the corresponding areas to resolve this situation as soon as possible, we regret the inconvenience and we will improve to offer you the quality service you deserve.

4/10 Poor

Andrew

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for a full week to do a visa interview with 2 kids. Besides the close proximity to the US consulate this place is terrible. Everything looks run down and in poor condition. Where do I begin? The rooms were dirty with boogers on the wall, food trash underneath the bed, and the bed sheets were stained. The bathroom sink did not drain the water well and the toilet didn't flush properly. We had to use the trash bin and fill it with water to pour down the toilet to complete get rid of stool. Even 3 flushes would not clear the toilet. The fire alarm went off 3 times while I was in the room. Twice it happened early morning. The breakfast was so sad. The fruit was mostly dry and old. The breakfast was almost the same everyday. Scrambles, oatmeal, beans, and some kind of meat dish. One day there was actually tortilla which was sadly the highlight of the meal. Drinks were milk, water, koolaid, and weak coffee. Half the trip they ran out of paper cups so you had to use plastic cups for hot coffee. The only good thing was that the staff was all friendly except the woman who worked in the kitchen who wore hospital scrubs all the time. One of the days we ate breakfast around 8am and my partner asked if there would be more eggs and she replied rudely all we have is what we have. This place outside of the consulate sucks and would not recommend. Also one of the times the fire alarm went off the elevators did not work. Also the one dryer they had was completely broken.
Stayed 7 nights in Mar 2024
Response from Rodrigo Campos Gm on 27 Mar 2024
Good morning, thank you very much for your comments, we share them with the corresponding areas to resolve this situation as soon as possible, we regret the inconvenience and we will improve to offer you the quality service you deserve.

4/10 Poor

ADALBERTA

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room smells bed, dusty, broken dryer exercise machine broken, same food everyday and the cheapest. Expensive , I’ll never go back there.
Stayed 6 nights in Mar 2024
Response from Rodrigo Campos Gm on 25 Mar 2024
Thank you very much for your comments, this makes us improve to offer you the quality service that you deserve.We hope to see you again very soon.

8/10 Good

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great place for the price. Close to everything you need.
Stayed 8 nights in Mar 2024
Response from Rodrigo Campos Gm on 25 Mar 2024
Thank you very much for your comments, this makes us improve to offer you the quality service that you deserve.We hope to see you again very soon.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Rodrigo Campos Gm on 4 Apr 2024
Muchas gracias por sus comentarios esto nos hace mejorar para ofrecerle el servicio de calidad que ustedes merecen.Buen día.

10/10 Excellent

Fahny

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Priscilla Rdz. on 19 Mar 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service
Place was nice but felt it needed some maintenance throughout the place. Washing nachine was nice but there was no functioning dryer.
Stayed 3 nights in Mar 2024
Response from Priscilla Rdz. on 19 Mar 2024
Dear Guest I would like to take this opportunity to thank you on behalf of our entire team for taking the time to complete our valuable survey. It is very important for us to receive feedback from our guests to improve our service. Without a doubt, your opinion will help us a lot to provide an excellent service.

6/10 Okay

Manuel

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The laundry room doesn’t work it has a whasing machine but the dryer doesn’t work and they don’t care
Stayed 9 nights in Feb 2024
Response from Rodrigo Campos Gm on 4 Mar 2024
Thank you very much for your comments, this helps us provide you with the quality service that you deserve.We hope to see you again very soon.

6/10 Okay

Rene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Huele mai la habitación y el interior del hotel . Le hace falta limpieza a las alfombras en general . Las sabanas almohada y colchas muy biejas de muy mal gusto hacen ver un ambiente sucio . En general es un hotel ya muy utilizado y no invierten en su mantenimiento. Ojo yo no critico el esfuerzo del personal de limpieza pero si del inmueble ya demaciado usado y sucio
Stayed 1 night in Feb 2024
Response from Rodrigo Campos Gm on 26 Feb 2024
Muchas gracias por sus comentarios, esto nos hace mejorar para ofrecerle el servicio de calidad que ustedes merecen, canalizamos sus comentarios a las áreas pertinentes. Esperamos verlos de nuevo muy pronto.

10/10 Excellent

Enrique

Stayed 2 nights in Feb 2024
Response from Rodrigo Campos Gm on 20 Mar 2024
Muchas gracias por sus comentarios, esto nos hace mejorar para brindarles el servicio de calidad que ustedes merecen,

8/10 Good

Cesar

Stayed 8 nights in Feb 2024
Response from Rodrigo Campos Gm on 20 Mar 2024
Muchas gracias por sus comentarios, esto nos hace mejorar para brindarles el servicio de calidad que ustedes merecen,

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable todo está muy cerca
Stayed 2 nights in Feb 2024
Response from Rodrigo Campos Gm on 19 Feb 2024
Muchas gracias por sus comentarios, esto nos hace mejorar para ofrecerle el servicio de calidad que usted merece.Esperamos verlo de nuevo muy pronto.

10/10 Excellent

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service definitely recommend when going to do any consulate processing. Alicia was wonder when having to add more days to our reservation.
Stayed 1 night in Feb 2024
Response from Rodrigo Campos Gm on 8 Feb 2024
Thank you very much for your comments, this makes us strive to provide you with the quality service that you deserve.We hope to see you again very soon.

10/10 Excellent

Barry

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
US Embassy walking distance
It was perfect for the business we had at the US Embassy. Walking distance.
Stayed 2 nights in Jan 2024
Response from Rodrigo Campos Gm on 6 Feb 2024
Good morning, thank you for your comments, this helps us provide you with the quality service that you deserve. We hope to see you again very soon.

10/10 Excellent

JOSE GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Priscilla Rdz. on 2 Feb 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

10/10 Excellent

Jailene

Liked: Cleanliness, staff & service, property conditions & facilities
Everything for migration is near, just I recommend to the hotel Mor option for breakfast
Stayed 2 nights in Jan 2024
Response from Rodrigo Campos Gm on 29 Jan 2024
Good morning, Thank you very much for your comments, this makes us improve to provide you with the quality service that you deserve.We hope to see you again very soon.

10/10 Excellent

juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym could have been a little bit better equipped.
Stayed 2 nights in Jan 2024
Response from Priscilla Rdz. on 26 Jan 2024
Dear guestI want to take this opportunity to thank you on behalf of our entire team for taking the time to complete our valuable survey. It is very important for us to receive feedback from our guests to improve our service. Without a doubt, your opinion will help us a lot to provide an excellent service.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to Everything
My stay with my family was very comfortable. The place is clean. Nice to have a complimentary breakfast everyday in the morning. Our stay was very central to the places we needed to go for our stay in Cd Juarez. Walking distance to Medical Facility which was next door. Fingerprinting facility CAS is next to the American Consulate which both are walking distance as well. Mall across the street with food court. Convinience stores walking distance. 24hr Denny's next door. Hotel very clean. Room service very friendly. Front desk very friendly. Everyone very helpful. Many food places close by. Lobby has outlets to charge phones and bathrooms. Also a kitchen with tables and microwave to sit and eat. Only thing the second floor did not have working washer and dryer. Did not check the other floors. There is a tour bus that picks up people at the front of hotel that lasts about 2-3 hours and brings you back. There are many hotels around that are more luxurious but this one is very central to everything. I recommend stay at Microtel 100% if you need be at Cuidad Juarez to go to the US Embassy.
Stayed 8 nights in Jan 2024
Response from Priscilla Rdz. on 26 Jan 2024
Dear guestWe appreciate you trusting us for your stay in Cd. Juárez. We appreciate your kind expressions of our service and are happy that you enjoyed your stay with us. Receiving comments from our guests helps us provide better service.

8/10 Good

Alonso

Stayed 1 night in Jan 2024
Response from Rodrigo Campos Gm on 20 Mar 2024
Muchas gracias por sus comentarios, esto nos hace mejorar para brindarles el servicio de calidad que ustedes merecen,

10/10 Excellent

Armando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and respectful
Stayed 6 nights in Jan 2024
Response from Priscilla Rdz. on 26 Jan 2024
Dear guestWe appreciate you trusting us for your stay in Cd. Juárez. We appreciate your kind expressions of our service and are happy that you enjoyed your stay with us. Receiving comments from our guests helps us provide better service.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really nice property
Stayed 1 night in Jan 2024
Response from Priscilla Rdz. on 26 Jan 2024
Dear guestWe appreciate you trusting us for your stay in Cd. Juárez. We appreciate your kind expressions of our service and are happy that you enjoyed your stay with us. Receiving comments from our guests helps us provide better service.

8/10 Good

FABIAN ROSINOL

Liked: Cleanliness, staff & service, amenities
Excelente ubicación, así estos a la limpieza y al cliente.
Stayed 4 nights in Jan 2024
Response from Priscilla Rdz. on 26 Jan 2024
Apreciable huésped Le agradecemos confiar en nosotros para su estadía en Cd. Juárez. Agradecemos sus expresiones amables de nuestro servicio y estamos felices de que haya disfrutado su estancia con nosotros. Recibir comentarios de nuestros huéspedes nos ayuda a dar un mejor servicio.

4/10 Poor

Alejandro, Philomath

Business traveller
Disliked: Property conditions & facilities
Dryer not working, had bed bugs !
Stayed 12 nights in Jan 2024
Response from Rodrigo Campos GM on 17 Jan 2024
Good afternoon, we appreciate your comments, this helps us improve and provide you with the quality service that you deserve. We channel your comments to the departments involved for an immediate solution.

10/10 Excellent

Oscar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Priscilla Rdz. on 16 Jan 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

8/10 Good

Teodora Concepción

Stayed 5 nights in Jan 2024
Response from Priscilla Rdz. on 15 Jan 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

10/10 Excellent

Jaime

Stayed 1 night in Jan 2024
Response from Priscilla Rdz. on 2 Feb 2024
Apreciable huésped Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

8/10 Good

reyna

Liked: Staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from Priscilla Rdz. on 11 Jan 2024
Dear guest First of all, I want to thank you for taking your valuable time to complete our survey. Since for us it is of utmost importance to receive comments from our clients in order to improve our service. Without a doubt we will take action with our staff to correct our areas of opportunity that you kindly mention to us. We hope that you can accompany us again, I say goodbye and reiterate to your valuable orders.