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Reviews of Azul Hotel & Restaurante

3 out of 5
Azul Hotel & Restaurante
Av Paseo del Mar No. 110 A, Justo Sierra, Ciudad del Carmen, CAM

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 102 reviews" "
Rating 8 - Good. 35 out of 102 reviews" "
Rating 6 - Okay. 17 out of 102 reviews" "
Rating 4 - Poor. 4 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Olga

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Simply disgusting.
There are only two good things about this hotel. Playa Norte and Malecon are just across the street. The rooms are so unpleasant with nonexistent WIFI and rarely warm water. Also, there is a bar just across the street that plays the loudest music until 3 AM. We regretted we booked and paid for 4 nights at this hotel. Was not possible to sleep. The owner could have done something about that. Maybe talking to the bar people and asking them to turn the music down. I would not recommend this hotel to the worst enemy.
The view of Playa Norte from the balcony of the restaurant
Stayed 4 nights in Feb 2024

2/10 Terrible

Gaelle

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is NOT dog friendly at all. When we arrived the guy told us that he doesn’t accept dogs but because he had close to nobody in the hotel he agreed to let us stay the night. He charged us extra (which is fine) but asked us to keep our dog in a cage - which is NOT ok for a supposedly dog friendly hotel and NOT ok when we pay extra for our dogs (which we happily do as we ALWAYS travel with our dogs) He gave us a room close to the septic tank, where the shower was not working (water was cold, and when it was finally warm (never hot), the pressure was ridiculous) The bed are so hard it feels like you are sleeping on the floor, he made a big deal about our dogs but the beds were full of sand. The hotel is across the beach but also across the bars so you can hear the music until 3am - didn’t really bother us but good to know if you are looking for quiet. The TV is also not working - again we didn’t care about this, but if you are hoping to relax with some TV forget it. We really didn’t like the fact that the guy keep telling us that he didn’t like our dogs and told us what to do with them each time we crossed his path. The staff is the unfriendliest ever and that’s all we do : travelling This was really a bad experience
Stayed 1 night in Dec 2023

8/10 Good

Sandra

Liked: Staff & service, room comfort
really charming owner and great Indian food
this is an older hotel in a good spot with view of malecon and ocean on horizon, as shown in thumbnail picture. Room is small but adequate for an overnight. staff are very nice and friendly. the star of the show is the restaurant. against all odds, we had probably the best chicken masala anywhere and the lamb kabobs were heavenly. the very nice chef also fixed us an indian breakfast, fab roti and a chicken potato curried thing, very tasty and filling. the owner was friendly and has great plans for the neighborhood. in all a surprisingly great stop
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Cuidad Del Carmen
Basic hotel but right on the beach close to many restaurants
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach very near hotel; not many tourist activities; great restaurant
Stayed 3 nights in Feb 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Nice view from the upstairs restaurant. Each room has its own outdoor sitting area.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overpriced for really basic room, WIFI wasn't working at all. Nothing special.
Stayed 1 night in Jul 2019

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel experience in Ciudad del Carmen!!!
The hotel and staff are very professional and very friendly... 5 star service. Everyone at the hotel is super-friendly. They are always willing to go above and beyond for all of their guests. Raju and staff make you feel like family from the moment you arrive. The restaurant and bar is on the second level of the hotel... the food and drinks are first class.. originally I only intended to stay for 3 days, but my experience was so nice , I extended my stay for several more days.
Stayed 3 nights in Nov 2018

10/10 Excellent

Maria guadalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen precio
El lugarvesta super bien paracel precio. Limpio y con una persona encargada siempreval pendiente. De los pocos pet friendly limpios
Stayed 1 night in Jul 2018

2/10 Terrible

josh

Disliked: Staff & service, property conditions & facilities, room comfort
I travel with to exespenive laptops
I decided i wanted to grab a bite to eat across the street, so i told the front desk reception, i was going for a walk. He said, "ok". So i walk about 150 feet i look back and he is staring at me.So i go behind a building out of his view,when i looked back he was no longer there. I decided then I was not going to to eat , I was going make my way back to my room. When I enter the hotel,there was no reception, i make my way to my room as i am bout to unlock the door he opens it from the inside coming out, I get in a verbal altercation with him , i feel totally violated and i dont feel safe i had to push the bed in front of door, i was affraid to tell anyone until the morning being in a foreign country and all. I talked to the owner in the morning he was nice but did not offer me a refund for the night. even though it ruined my night by being trapped in a room without food or drinking water and afraid to leave .I WOULD TOTALLY AVOID THIS PLACE FOR THAT REASON ALONE. stick with a big chain hotel in this city
Stayed 1 night in Jan 2018

10/10 Excellent

Roman, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
Hotel across the street from a beach. Good location, friendly staff, clean room. Good stay.
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach. Very friendly and helpful sta
We enjoyed our stay. Would go back again ...................................................

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient pet friendly hotel
This is a great value small hotel with an excellent location. We were just looking for a quiet pet friendly hotel within walking distance to the beach. That's exactly what we found. The hotel restaurant has good food and is a good value as well.

10/10 Excellent

zfreesolar, Calgary AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff right next to the beach
Had an amazing time staying in the hotel. the owner spocke English, and he went out of his way to make our stay great. He set up a dolfin tour for us, and it was wonderful. The place is right across the street from the beach.

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Feb 2024

10/10 Excellent

Marnely

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Jan 2024

6/10 Okay

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities
el cuarto y baño no cumple con las fotos que ofertan y el estacionamiento es pequeño, tuvimos que quedarnos afuera
Stayed 1 night in Dec 2023

6/10 Okay

Miguel Ángel

ESTACIONAMIENTO INSEGURO, QUISIERON ABRIR MI AUTO
Stayed 1 night in Dec 2023

6/10 Okay

Guadalupe

Business traveller
Liked: Cleanliness, staff & service
No hay internet, no se puede trabajar en la habitación, toallas tiesas
Stayed 1 night in Nov 2023

10/10 Excellent

jrobertojrmx

Travelled with family
Liked: Cleanliness, staff & service, amenities
En la atención estuvieron excelente en la comodidad es un hotel de paso
Stayed 1 night in Nov 2023

8/10 Good

Alejandra

Stayed 1 night in Nov 2023

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo lugar, el servicio excelente
Stayed 1 night in Oct 2023

10/10 Excellent

Indira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un buen lugar para estar
Stayed 1 night in Oct 2023

10/10 Excellent

Julio C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal del hotel excelente y la ubicacion magnifica. El dueno muy amable. Gracias !
Stayed 4 nights in Jun 2023

6/10 Okay

Adolfo

Travelled with partner
Liked: Property conditions & facilities
Solamente que tenga mejor señal de internet
Stayed 1 night in Jun 2023

2/10 Terrible

Janet Ariadna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No servía el aire acondicionado, y estaba la temperatura a más de 40 grados, no me quedé porque no era posible hospedarte son aire acondicionado, y tampoco me regresaron mi dinero de la habitación
Stayed 1 night in Jun 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Maravillosa ubicación frente a la playa

10/10 Excellent

Miguel

Stayed 1 night in Jan 2023
Response from miguel on 21 Jan 2023
.

8/10 Good

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy buena.
Response from Gerardo on 10 Jan 2023
Gracias por su comentario.

8/10 Good

Verónica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es agradable y limpio, el servicio de internet no es tan eficiente y salía poca agua caliente. el personal es muy amable. La ubicación frente al malecón te da posibilidad de caminar en los alrededores y hay restaurantes cercanos.
Stayed 1 night in Dec 2022
Response from Verónica on 28 Dec 2022
Gracias por sus comentarios, trataremos de mejorar en los servicios. Saludos

6/10 Okay

Giovanni

Regular, mucho ruido.
Response from Giovanni on 28 Dec 2022
Estamos ubicados frente a 3 bares, una disculpa. Saludos.

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy grandes y situado frente al mar, no me gustó que en la noche hay muchos zancudos y tiene mala calidad de la red wifi
Stayed 7 nights in Oct 2022
Response from Enrique on 28 Dec 2022
Muchas gracias por sus comentarios, estamos mejorando con esos detalles incomodos en los hospedajes. Saludos.

10/10 Excellent

MA ANGELES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
¡Excelente opción si viajas en plan de NO lujos!
Excelente opción por ese precio. A unos pasos de la mejor playa de Cd. Carmen. Anfitrion super amable. Si quieres paz en fin de semana, esta NO es tu opcion porque esta justo enfrente de los antros. Si te gusta la fiesta, no lo dudes y hospédate aqui! Justo en avenida grande donde pasan los taxis. Y hay un area de muchos puestos de comida riquisima a un lado, asi que no te faltará que cenar rico todas las noches. Muy bien todo y el staff muy amable.
Stayed 3 nights in Aug 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Aaron Alejandro

Stayed 1 night in May 2022

10/10 Excellent

JAQUELINE

Stayed 1 night in Apr 2022

10/10 Excellent

Manuel

Stayed 1 night in Feb 2022

10/10 Excellent

ELOY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel en general bien para el costo
Todo muy bien, solo que el colchón era un poco incómodo, desperté con dolor de espalda.
Stayed 1 night in Dec 2021

8/10 Good

Henk van der

Liked: Staff & service
Stayed 2 nights in Dec 2021

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuarto amplio, limpio, buena recepcion, excelente para descanzar.
Stayed 1 night in Nov 2021

10/10 Excellent

María Esther Arias

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Es bonito, solo que hacen la limpieza muy tarde
Stayed 1 night in May 2021

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Vitor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Nadezda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien. El único detalle es que la señal de wifi no llega al cuarto, hay que salir afuera del cuarto para poder usar wifi
Stayed 1 night in Sep 2021

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Jorge

Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 6 nights in Nov 2020

10/10 Excellent

Román Arturo

Stayed 1 night in Nov 2020

6/10 Okay

ALBERTO

Falta de precisión.
Me hubiera gustado que aclararan, antes de hacer la reservación, que se haría un cargo adicional por mascota, cosa que no indican en su página Web
Stayed 1 night in Oct 2020

8/10 Good

JOSE ISRAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020