Cidade Nova Manaus Hotels, Manaus

"Great"

"Upon check in, I was given an occupied and dirty room. When I reported it to the front desk, the employees didn’t even apologize, and begrudgingly gave me a new room. Then upon check out to take an Amazon River tour - three days away and then returning to the hotel for one night - we were told we could NOT store luggage there during our absence. They suggested that we book a room and pay the nightly rate to keep the luggage there. Ridiculous and very poor service. For a big hotel in a big city focused on tourism, I saw no effort from the front desk staff to accommodate and meet the needs of tourists. "

"Clean spacious room. Breakfast buffet was expensive & food was just ok."

"Food was really good at the restaurant "

"House keeping was very inefficient. Front office staff indifferent. Not very polite. "

"I like everything about this hotel. The location could not be better. Next week I shall be returning for my third stay."

"If you need Wifi ,- forget it! Drops out even in lobby. So frustrating."

"Hotel está em estado de abandono, extremamente sujo, carpetes encardidos, rodapés descolando e mofados, elevador sujo e espelhos encardidos, cheiro muito forte de mofo pelos corredores, não se encontra funcionários pelo hotel. Quarto, lençóis velhos e com rasgos, com cheiro muito forte de mofo, o ar condicionado pingando dentro do quarto e com cheiro estranho, banheiro a torneira pingando e chão sujo."

"No balcony, no microwave if you wanted to heat food up you purchased elsewhere. You have the arrive at the exact time the hotel requires. I had to wait 4 hours when i just got off the plane. The room they stored my luggage in had bugs because when i retrieved my bags and was allowed in my room they were crawling all on my belongings. With no notice they take a photo of your face and you have to scan your face to do anything there, the restaurant, the pool,the elevator your room its annoying after so many times. The staff was nice, but i definitely would've preferred another place."