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Hotel y Aguas Termales de Chignahuapan

3.5 star property
Riverside relaxation meets family adventure at Hotel y Aguas Termales de Chignahuapan, where exciting water slides complement therapeutic spa treatments

Choose dates to view prices

This riverside retreat offers families thrilling water park access at no extra cost and restorative SPA treatments like reflexology and body scrubs. Kids love the waterslide in the children's pool, while parents enjoy on-site shopping and in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
The current price is NZ$265
includes taxes & fees
24 May - 25 May
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The price is NZ$139
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:30 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Frequently asked questions

Does Hotel y Aguas Termales de Chignahuapan have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Hotel y Aguas Termales de Chignahuapan?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel y Aguas Termales de Chignahuapan on 24 May 2026 start from NZ$265, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel y Aguas Termales de Chignahuapan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel y Aguas Termales de Chignahuapan?

Self-parking is free at this property.

What time is check-in at Hotel y Aguas Termales de Chignahuapan?

Check-in start time: 3:00 PM; check-in end time: 3:30 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel y Aguas Termales de Chignahuapan?

Checkout is at noon. Late check-out is available for a fee.

Where is Hotel y Aguas Termales de Chignahuapan located?

This family-friendly Chignahuapan hotel is located on a river, 2.3 mi (3.6 km) from Laguna de Chignahuapan, and within 6 mi (10 km) of Chignahuapan Downtown Park and Tuliman Waterfalls. Quetzalapan Falls and Casa del Axolote are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 86 out of 167 reviews
Rating 8 - Good. 49 out of 167 reviews
Rating 6 - Okay. 17 out of 167 reviews
Rating 4 - Poor. 5 out of 167 reviews
Rating 2 - Terrible. 10 out of 167 reviews

Reviews

Verified

6/10 Okay

Rebecca

Liked: Staff & service, amenities, property conditions & facilities
It’s an old hotel. No modern features. The waters were wonderful. The smell is not overpowering. The buffet is okay. Nothing to write home about. I tried the spa pedicure. It’s not worth what they charge. But the Spa staff is very attentive.
Stayed 3 nights in May 2026
Verified

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes, after they finally found my reservation the room was nice, but there was no water in the pool overlooking it
You might want to check if the pools are available for instance the children’s pool with slides, etc.
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Viviana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was our first time there, the rooms were very smelly, the food variety was limited specifically for the kids. And the transportation was very limited. We definitely not coming back.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Diana

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024
Verified

8/10 Good

MARCO ANTONIO

No comments
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

LEOPOLDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is DATED....!!.. after 80 years of service it needs an update.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Claudia

The property does not respect
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Elsa Maria de los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente. Es un hotel que conozco desde hace mucho tiempo, me encanta ir y me encanta hospedarme ahĂ­, gracias.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kathya

Liked: Cleanliness
Muy lindo Habitaciones bien Trato amable Comida regular
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jose Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar el internet es muy pésimo
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Carlos

La habitaciĂłn y los servicios que tomamos nos encantaron
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lourdes

Liked: Cleanliness, amenities
Habitacion le faltaba mantenimiento al lavabo.ek personal de la recepciĂłn no fue tan amable.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Antonio

Liked: Cleanliness, amenities
La habitaciĂłn es muy sencilla para el costo y falta mantenimiento. Perosnal amable.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien, el personal muy amable, las instalaciones limpias, bien
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien? Disfrutamos el hotel con la family. Descanso excelente, un buen lugar para pasarla bien y relajarse con la family.
Stayed 1 night in Oct 2025
Verified

8/10 Good

JOSE DE JESUS

Liked: Staff & service, property conditions & facilities, room comfort
En general todo bien, el personal es amable aunque las chicas de recepciĂłn mĂĄs o menos. Y puntos mejorar, la recepciĂłn es sĂșper lenta y la comida muy mala, tiene buena vista pero nada de sabor. Nos hemos quedado 3 veces en el hotel y siempre han sido los mismos puntos.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Yevanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estubo exelente menos la comida no nos gusto nada de nada
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy seguro y la atenciĂłn es excelente
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 2 nights in Sep 2025
Verified

8/10 Good

José

Liked: Cleanliness
El agua de la regadera no estĂĄ caliente
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wifi X

Solo su wifi no sirve pero te la pasas genial.
Stayed 2 nights in Aug 2025