Where to start? No information in the room about restaurants or spa. It was available online, but there was no information about wifi. Of the three advertised reataurants only one was open for two of the nights we stayed, which made few concessions to non-carnivores. The hotel pool seems to be public, while a childern's lesson was going on hotel guests had one lane, unusable if there's more than one guest wanting a swim. Spa lockers didn't work. Shampoo and soap wasn't replenished, used wine glasses weren't removed from the room. The room's window didn't open and close properly. Apart from that....