BBQ/picnic area

Reviews of Hyatt Lodge Oak Brook Chicago

4 out of 5
Hyatt Lodge Oak Brook Chicago
2815 Jorie Blvd, Oak Brook, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Stayed 1 night in Apr 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Besides the property, room, and facilities beautiful, spacious, and relaxing... the staff wowza! We had incredible service all around. Plus the guests were chill too. Overall it felt like a retreat with community mixed in and we felt like were were VIP. The people really make the place something extra,
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Patricia, We thank you for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. It's thrilling to know we could provide you with terrific service, a comfortable room, and an unforgettable experience. We would love to host you again. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Carlee

Loved the pool and sauna!!!!
Stayed 1 night in Mar 2024
Response from General Manager on 16 Apr 2024
Dear Carlee,Thank you for reviewing your stay at Hyatt Lodge Oak Brook Chicago. It's wonderful that you had a chance to enjoy our inviting Olympic-sized indoor pool and relaxing hot tub. Come back soon!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and great in-house restaurants next to a lake.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Ammar,We were thrilled to host your recent stay at Hyatt Lodge Oak Brook Chicago. It's wonderful to hear you had a positive experience and that you appreciated our beautiful location, as well as the opportunity to enjoy our great lakeside restaurants. Thank you for sharing your kind comments, and we hope to have the pleasure of your company on another occasion.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Christopher, Waconia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for relaxing, beautiful scenery with the lake, trees, and nice walking paths. I came here with my wife and she took advantage of the Spa and Gym / Pool. Definitely looking to come back!
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Ernesto,Thank you so much for staying with us at Hyatt Lodge Oak Brook Chicago and for the five-star review! We're so glad to hear you and your wife were able to enjoy our relaxing and beautiful grounds, as well as our wonderful, luxurious amenities. We hope you'll visit us again soon for another fantastic getaway!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Jesus,It was our pleasure to provide you with convenient, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Hyatt Lodge Oak Brook Chicago!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Katie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
May I say, I have been to this hotel probably 20 times as I am local and live in Chicago. During my most recent stay- I experienced discrimination and harassment. There was a male in the pool harassing minors and women- the hotel assistant manager allowed the male to get away with it. When I stood up for my son after the male called him swear words, I was told to leave. So their policy is allow hotel guests to be harassed without any repercussions for the offender.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Katie,What you have described is nowhere near the experience we want our guests to have. Please know that our team is dedicated to ensuring a comfortable, welcoming, and safe experience for everyone, regardless of their race, religion, creed, gender, or sexual orientation. We encourage you to reach out to us offline so that we can gather more information and better assist you with the experience you described. Thank you, and we hope to hear from you soon. Warm Regards,The Hyatt Lodge Team

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from General Manager on 1 Apr 2024
Dear Jaclyn,Thank you for being our guest at Hyatt Lodge Oak Brook Chicago. Our team is pleased to read you had a great stay at our hotel. Come back and see us again!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and jacuzzi
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Danielle,Thank you so much for taking the time to provide a five-star review! We are so glad to hear that you enjoyed both the Olympic-sized pool and the jacuzzi on your recent visit. We strive for excellence and certainly appreciate your positive feedback. Should your travels bring you back to the area, please return to visit us at Hyatt Lodge Oak Brook Chicago!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Rocio, Aurora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Rocio,Thank you so much for leaving feedback. We're glad to hear you had a great stay at Hyatt Lodge Oak Brook Chicago. Please come visit us again on your next Oak Brook trip!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Erin

Beautiful grounds; beautiful hotel. Pool and hot tub are huge!
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Erin,Thank you for the insightful feedback on your stay at Hyatt Lodge Oak Brook Chicago. It was wonderful to hear that you had a fantastic time with us. Knowing that you enjoyed everything from the spacious pool to our pleasing and well-kept grounds made our day! We are excited to welcome you back on your next getaway.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Shakhnoza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Shakhnoza,Thank you so much for taking the time to leave your glowing review. It was an honor to host you and are thrilled that you thoroughly enjoyed your stay. We can't wait to see you again at Hyatt Lodge Oak Brook Chicago for another five-star stay!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Vladimir

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There are very strong smells in the Lobby. I didn’t like it; it was impossible to breathe, but everything else was very good.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Vladimir,Thank you for taking the time to leave us a review. Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit! Warm Regards,The Hyatt Lodge Team

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid for 2 queen. Tried to check in early, no rooms. Fine. Tried at 3pm check-in, no rooms. Fine. Confirmed waiting for 2 queen room. Wait for text for room ready. No text. Call and ask at 5pm, no 2 queen rooms, only king available. Blithe indifference from front desk, couldn't care less. Tell me I can't cancel, call Expedia. Will spread the word to avoid this place.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Andrew,We recognize your time is valuable and appreciate the feedback you have provided. This is an unusual experience and apologize for any misunderstanding and inconvenience. If this reservation was made through a third party, please contact them as this should not be occurring. Our team will also investigate to ensure that other sites are in sync with our system. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Qianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking I didn’t like
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Qianna,We appreciate you leaving us a perfect rating. Your feedback is important to us, and we will be sure to share it with our team for improvement purposes. Overall, we trust you had a great stay, and we hope to show you an even better experience should you return in the future. Warm Regards,The Hyatt Lodge Team

2/10 Terrible

Farrah

Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shuttle available for the parking lot. The property is beautiful! The pool, sauna, hot tub everything was available and perfect!!
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Rosa,It was a pleasure hosting you at Hyatt Lodge Oak Brook Chicago! We're glad our convenient shuttle, inviting pool, and beautiful property impressed you. The next time you're in town, please come see us again.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Sonia

Liked: Property conditions & facilities
Loved the Pool and Ho tub.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Sonia,It was such a pleasure to welcome you to Hyatt Lodge Oak Brook Chicago! We're delighted you had the chance to relax in our sparkling pool and hot tub. Thank you for your great review and perfect rating, and we hope you return soon.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Elena

Stayed 1 night in Feb 2024

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Susan,We're delighted you got the most out of our central location, and we trust you had the comfortable, welcoming stay we are known for. Please consider returning to Hyatt Lodge Oak Brook Chicago soon for an even better time. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Nekeisha

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place, the scenery was so Beautiful, pool was nice and clean, shuffle bus to and from the parking lot
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Nekeisha,It is always a delight to hear from our satisfied guests, and we thank you for taking the time to review your stay. We are pleased to hear that the lake views and forest preserve around our hotel were an added benefit to your stay. Thank you for the five-star rating. Should your travels point you back this way in the future, you can count on us for a clean and comfortable stay!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Roman,Thank you for staying with us at Hyatt Lodge Oak Brook Chicago recently. We are delighted you enjoyed your time with us and can't wait to see you again.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Barbara

Travelled with family
Great girls weekend here. Huge hot tub, staff quickly provided robes for all 7of us. The most comfortable beds I’ve ever slept in.
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Barbara,Thank you for choosing Hyatt Lodge Oak Brook Chicago for your girls' weekend! We're so pleased our comfortable beds, relaxing hot tub, and prompt service impressed you. Please come see us again soon.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Lisette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great but, the service at the restaurants were terrible. Mangers called off leaving the staff scrambling to find help to fill orders in and computer was down so they wrote down orders. Long wait for food. The hotel and property were great! Shopping and restaurants are near by so no need to eat at the resort. Otherwise, lovely staycation.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Lisette,We are thrilled you enjoyed your staycation at Hyatt Lodge Oak Brook Chicago! However, we are disappointed to hear about our restaurant service during your visit. We will certainly do better in this area moving forward. Thanks so much, and we can't wait to welcome you back. Warm Regards,The Hyatt Lodge Team

8/10 Good

Gisela

Travelled with family and small children
Liked: Staff & service, amenities
I enjoyed my stay at the Hyatt Lodge. The only thing I would change was the cleanliness of the hot tub. There was brown foam during all of our stay. It would have been nice to go into a clean tub.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Gisela,We appreciate your comments and are glad you chose to stay with us. Your feedback regarding the hot tub cleanliness has been noted, and we will correct the issue. Thanks for being a loyal guest, and we cannot wait to see you again soon!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Jason, Bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Jason,Thank you so much for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We ❤️ this place! Always friendly and helpful.
Stayed 3 nights in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Karen,Thank you for the perfect rating, and we are thrilled that our attention to hospitality left a lasting impression on you. Our team is dedicated to ensuring our guests enjoy every minute of their stay, and they will be delighted to know that their efforts were a highlight of your stay. We wish you a safe trip back home, and it would be our pleasure to welcome you back anytime!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Cecilia, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly appreciated that Valet for my car was available especially because its so cold out and I didn't have to walk to park my car!
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Cecilia,Thank you for choosing Hyatt Lodge Oak Brook Chicago. We're pleased that our amenities were just what you needed while the cold weather was hitting, and we look forward to welcoming you again in the future for another five-star experience. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LODGE AND SCENIC VIEW
Stayed 4 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Aaron,Thank you so much for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. Our goal is to provide every guest with a wonderful experience, and we're delighted that was the case for you. It's great to read you were able to enjoy our beautiful views! The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway from the city. Beautiful outdoor area, very close to the shopping center
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Valerie,It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind words about our lovely facility. Hopefully, you took full advantage of the convenience our location affords our guests, and we appreciate you mentioning it to your fellow travelers. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Warm Regards,The Hyatt Lodge Team

2/10 Terrible

Usama

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Usama

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Aaliyah

Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hyatt is the former McDonald’s Hamburger University- it’s on a stunning secluded wooded compound that’s do private If your a fan of Mid Century Modern Prairie style architecture- u will be in heaven The indoor pool is unbelievable. Swam laps , took a hot tub and locker room offers Finlandia style sauna and a large steam bath The magnificent wood work of the hotel is a little “long in the tooth” and needs a good overhaul refinishing We loved it - staff was very professional
Stayed 2 nights in Jan 2024

10/10 Excellent

Anton, Hayward

Stayed 4 nights in Oct 2023

10/10 Excellent

Janika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Janika,We're thrilled you loved your stay at Hyatt Lodge Oak Brook Chicago! Your satisfaction is our top priority, and we can't wait to welcome you back for another five-star experience. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024

4/10 Poor

Jennifer, Gilbert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pics online don’t match the reality. Property was probably very nice 25 years ago. Rooms need renovation. Public spaces very tired.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Jennifer,Thank you for taking the time to share your thoughts with us. We appreciate your feedback and would like to let you know that we are in the process of planning new renovations. Please book another stay with us in the future so we can show you a perfect stay.Warm Regards,The Hyatt Lodge Team

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 5 nights in Nov 2023
Response from General Manager on 9 Jan 2024
Dear Angela,Thank you for choosing us for your stay and taking the time to share your review. Your satisfaction is important to us, and we can't wait to welcome you back on your next visit!Warm Regards,The Hyatt Lodge Team

8/10 Good

Lisa

Stayed 1 night in Dec 2023

2/10 Terrible

Shronda

Liked: Cleanliness
Everything
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Shronda,Thank you for taking a moment to let us know about your recent experience staying with us. We are disappointed your visit was not as expected and apologize for any inconvenience. It was nice to have had you as a guest, and we hope you will consider staying with us again the next time you are in Oak Brook.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

tashe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area was nice and quiet. the hotel has a very cozy feeling. The staff were nice, helpful, understanding, and accommodating.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Tashe,Thank you so much for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was a highlight of your visit. It's also great to read you were comfortable in our accommodations. The pleasure was all ours, and we hope to welcome you back soon.Warm Regards,The Hyatt Lodge Team