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Reviews of Sonesta Simply Suites Chicago O'Hare Airport

2 out of 5
Sonesta Simply Suites Chicago O'Hare Airport
4021 North Mannheim Rd, Schiller Park, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 728 out of 1354 reviews" "
Rating 8 - Good. 339 out of 1354 reviews" "
Rating 6 - Okay. 126 out of 1354 reviews" "
Rating 4 - Poor. 68 out of 1354 reviews" "
Rating 2 - Terrible. 93 out of 1354 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kobe

.
Stayed 1 night in May 2024

10/10 Excellent

Juan Iago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for two nights, no breakfast!!
Stayed 1 night in May 2024

10/10 Excellent

Trina, Mendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jorge Humberto

Liked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Jerod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the in room with the kitchen
Stayed 1 night in May 2024

2/10 Terrible

Dylan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful. Puddle of water in lobby. Room was clean-ish.
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

10/10 Excellent

marybeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
WiFi options
Stayed 1 night in May 2024

4/10 Poor

Gerardo

Disliked: Cleanliness
Stayed 8 nights in May 2024

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 1 night in Apr 2024
Response from Guest Service on 24 May 2024
Thank you for your review.

8/10 Good

Miyoshi

Liked: Staff & service
Ok
Stayed 1 night in May 2024
Response from Donna on 23 May 2024
Thank you for staying with us. We hope to see you back soon!

8/10 Good

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice.
Stayed 2 nights in May 2024
Response from Donna on 23 May 2024
Thank you for staying with us. We hope to see you back soon!

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
I like the fact it was clean, however this us a remodeled hotel and the wear and tear shows despite the remodel..however, i would stay again because the orice was fair.
Stayed 2 nights in May 2024
Response from Donna on 22 May 2024
Thank you for the opportunity to respond to your concerns. While our hotel has not be renovated since 2012, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donna on 23 May 2024
Thank you for staying with us. We hope to see you back soon!

6/10 Okay

Claudia

Stayed 1 night in May 2024
Response from Donna on 23 May 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and professional front desk.
Stayed 1 night in May 2024
Response from Donna on 21 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We keep calling for a shuttle and after 1 and a half hours we had to call for an Uber. We were giving a room that was already occupied.
Stayed 1 night in May 2024
Response from Donna on 21 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle service!!! Came right away and return to airport next day excellent too. Subway and Dunkin Donuts 3 minutes walk.
Stayed 1 night in May 2024
Response from Donna on 21 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Kaushik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in May 2024
Response from Donna on 21 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much nearby, the area is very deserted. Airport shuttle ro take is park n jet. Waited foe a long time. The room is nice qih a full kitxhen. Seems clean. Water isn't too hot. Ok for an overnight close to the airport. Price was good!
Stayed 1 night in May 2024
Response from Donna on 21 May 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the rooms were like mini apartments but i read there was free breakfast and when i got there the lady at the desk informed me none too kindly there was free coffee everything else i had to buy.
Stayed 2 nights in May 2024
Response from Brianna on 20 May 2024
Thank you for staying with us, hope to see you back again!

8/10 Good

Amy, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donna on 21 May 2024
Thank you for staying with us.

8/10 Good

Kathee, Maquoketa

Stayed 1 night in May 2024
Response from Brianna on 20 May 2024
Thank you for staying with us, hope to see you back again!

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: very comfortable bed, spacious room, overall quiet, nice to have a full-size fridge. Cons: normally people complain about poor water pressure, this shower was extreme on the other end. It is like shower in an open fire hydrant. It is actually a little painful.
Stayed 1 night in May 2024
Response from Brianna on 20 May 2024
Thank you for staying with us, hope to see you back again!

8/10 Good

Daya

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel itself was nice and I liked the room layout. My only reason for not giving a complete 5 star was due to the bathroom not being cleaned. The commode was dirty literally dirty and there was hair in the shower. The hair was on the shower wall, the tub itself and in the drain. After seeing that I checked the bed & sheets and everything was fine.
Stayed 1 night in May 2024
Response from Brianna on 20 May 2024
Thank you for staying with us, hope to see you back again!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport and quiet, comfortable room.
Stayed 1 night in May 2024
Response from Brianna on 20 May 2024
Thank you for staying with us, hope to see you back again!

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No dining option at all
Stayed 1 night in May 2024
Response from Donna on 23 May 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel great problem with Expedia not resolved yet after 21 hours. Hopefully it happens.
Stayed 1 night in May 2024
Response from Donna on 16 May 2024
Thank you for staying with us. Hope to see you back soon!

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Donna on 17 May 2024
Thank you for staying with us

8/10 Good

Lucinda, South Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donna on 16 May 2024
Thank you for staying with us. Hope to see you back soon!

10/10 Excellent

Kailey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amenities in the room
Stayed 2 nights in May 2024
Response from Donna on 13 May 2024
Thank you for staying with us, We appreciate the feedback!

8/10 Good

ALI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I arrived to inquire about room availability, the front desk clerk immediately informed me that no rooms were available without even checking the system. I pointed out that I had seen two rooms listed online through Expedia. Her response was that I needed a reservation number to proceed. On the spot, I completed the reservation via Expedia and secured a room. It would have been more efficient if the front desk employee had checked the system before addressing my query, as I could have avoided the online booking process and enjoyed a quicker check-in. The room itself was clean and comfortable, and the location was convenient for my needs, being close to the airport. Additionally, there’s an outlet mall nearby. Although I didn’t require it, they do offer a free airport shuttle service for those who might need it.
Stayed 1 night in May 2024
Response from Donna on 13 May 2024
Thank you for staying with us, We appreciate the feedback!

6/10 Okay

Evelyn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Donna on 13 May 2024
Thank you for staying with us. We hope to see you back

6/10 Okay

Jocelyn

Liked: Staff & service
Hallways were smelly
Stayed 1 night in May 2024
Response from Donna on 10 May 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kissiey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna on 13 May 2024
Thank you for staying with us. We hope to see you back

2/10 Terrible

nancy

Travelled with family
Disliked: Cleanliness
Wrong quote was given for over trip parking told 12 per night not 20 also was not told charge for over night stay at hotel parking
Stayed 1 night in May 2024
Response from Donna on 9 May 2024
Thank you for staying with us, We appreciate your feedback

8/10 Good

SYLVAIN JOSEPH BENOIT

Liked: Cleanliness, staff & service, amenities
The location is perfect if you do business around the airport and there’s a lot of restaurants around and commodities.
Stayed 7 nights in May 2024
Response from Donna on 9 May 2024
Thank you for staying with us. Hope to see you back soon!

10/10 Excellent

Christopher, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean
Stayed 1 night in May 2024
Response from Donna on 9 May 2024
Thank you for staying with us. Hope to see you back soon!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfectly fine for a one night stay. Shower water pressure was a little lower than I would like but the staff was very friendly.
Stayed 1 night in May 2024
Response from Donna on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service
Microwave and mattress cover were dirty. Changed rooms and microwave still dirty as well as hand towels. Asked a 1 hour extension for check out and was informed there was a charge. I’ve been in many hotels throughout my travels and never was charged. It’s a courtesy. Hotel was low capacity so charges were unwarranted.
Stayed 2 nights in May 2024
Response from Donna on 9 May 2024
Thank you for staying with us, We appreciate your feedback

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Donna on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Donna on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Aisha

Travelled with family
Disliked: Staff & service
The front staff was not attentive, was made to wait to check-in when arrived 29 mins. early, asked for two more washcloths and was given one and told it's only allowed one per person. The room was clean but smelled like mildew.
Stayed 1 night in May 2024
Response from Donna on 8 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be good for one of the shuttles to have a wheelchair lift so we did not have to give 24 hours to get shuttle. The bus that stops by this hotel has very infrequent service in the evening and early morning. It would be easier to get around Chicago if I could have used the shuttle to get to O'Hare and used the blue line instead of having to spend 45 minutes each time to get to Rosemont
Stayed 2 nights in May 2024
Response from Donna on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hesitant at first, but for no good reason. Front desk staff was awesome, room was huge! Clean and comfortable. Wish I was staying longer!
Stayed 1 night in May 2024

10/10 Excellent

Bryanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and cheap and very convenient just an overall great place to stay !
Stayed 1 night in Apr 2024
Response from Donna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice for the price
Stayed 1 night in May 2024
Response from Donna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Juan

Liked: Cleanliness, staff & service
Essence was fantastic. clean room. only big issue was room temperature was hard to regulate.
Stayed 1 night in Apr 2024
Response from Donna on 1 May 2024
Thank you for staying with us, Hope to see you back!

10/10 Excellent

Alejandro, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Everting!!
Stayed 2 nights in Apr 2024
Response from Donna on 1 May 2024
Thank you for staying with us, Hope to see you back!