Kimpton Hotels in Chicago

"The room is small (two full beds). We had a big bug in the bathroom on the third night. The hotel has a run-down feel, the lobby is not well staffed and the gift shop and hotel restaurants are deserted or not open. Other than the lake view, I found little good things to say about the hotel. I sent email to the front desk staff and manager email about the bug but received no reply. Quite disappointed with the experience."

"Great location. Clean, comfortable, friendly staff. "

"The hotel environment is very nice. Clean room, friendly staff, fine dining, "

"Room was just alright, stains all over the chair looked disgusting, dust all over everything, bathroom was sort of clean. I took one shower and noticed water was leaking out somewhere all over the floor. Streaming services weren't accessible and front desk staff made it sound like it hadn't been accessible for some time. We were left two towels only for two people? For three days? Valet was terrible. No one told us they opened at 9am. We waited almost 1.5 hours to retrieve our car. Our room smelled so strongly of cleaning chemicals it burned my eyes and nose. I will not return."

"All the staff I encountered during my stay were very nice and friendly, except for the initial front desk employee who checked me in upon arrival. He came off as irritated with me when I asked if it was possible to check in early. The hotel is in a good location and it’s nice to have a suite. The rooms and hotel itself are just very dated. "

"I arrived very late in the early morning because my flight was delayed due to weather. Upon arrival, the overnight staff was very welcoming and receptive to my requests. Throughout the weekend the helpful staff was very friendly and informative. Beautiful room; nice and clean hotel in general. "

"The happy hour was fantastic, the breakfast was delicious and the lods had a blast in thr pool. Thr location is central to everything! Very family friendly. "

"The hotel offered many amenities including gym, sauna, dining on the ground level and effective housekeeping. The hotel was walking distance to many nearby restaurants and activities. "

"clean rooms"