Lobby
Check availability

Reviews of Clarion Inn Elmhurst - Oak Brook near I-88, I-290, I-294

3 out of 5
Clarion Inn Elmhurst - Oak Brook near I-88, I-290, I-294
933 S Riverside Drive, Elmhurst, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1012 reviews" "
Rating 8 - Good. 296 out of 1012 reviews" "
Rating 6 - Okay. 135 out of 1012 reviews" "
Rating 4 - Poor. 78 out of 1012 reviews" "
Rating 2 - Terrible. 75 out of 1012 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
I'm from the Chicago are but moved out of town. This is usually my first choice because of convenience, price, and cleanliness. The staff is always pleasant as well.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Kendrick,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Poor

Joungkun

Wrong bed size
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Dear Joungkun,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, staff & service
Great. Housekeeping doing a FANTASTIC JOB!… room was in excellent condition. Front desk was very professional and catered to my request for a first floor room close to an exit. Thumbs up Definitely would consider a repeat stay while on business. Location is close to major needs.
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Dear Astrid,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Mustafa

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Mustafa,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Dan, Stratford

Travelled with group
Liked: Cleanliness, amenities
Clean Quiet In the middle of nowhere, Loved it Staff were awesome
Stayed 1 night in May 2024
Response from Leticia R- Guest Services on 21 May 2024
Dear Dan, thank you for choosing to stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. You have motivated us to work harder and get better with your positive comment. Looking forward to seeing you visit with us again soon and have an even greater experience. Thank you

6/10 Okay

Kaycee

Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Kaycee,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

Alexsis

Travelled with partner
Liked: Cleanliness, staff & service
It was good. However, at 1:00am the alarm went off. Also, we heard kids playing at 2:00am. It was hard to sleep.
Stayed 1 night in May 2024
Response from Leticia R- Guest Services on 20 May 2024
Dear Alexis, thanks for sharing your feedback. We are extremely happy to hear you had an enjoyable stay with us at Clarion Inn Elmhurst - Oakbrook. We do apologize for the shortcoming that you had during your stay and promise to work on making your next stay an enjoyable one. Looking forward to serving you once again, have a wonderful day.

10/10 Excellent

Bithiah

Business traveller
Liked: Amenities
Good Professional Customer Service and Housekeeping!
Stayed 1 night in May 2024
Response from Leticia R- Guest Services on 20 May 2024
Good morning, Bithiah thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your feedback. We love it when our guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back, thank you.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely a pleasant stay The courtesy of every single staff member I in counter from the lobby, restaurant and housekeeping member has made my stay absolutely pleasant. Thank you!
Stayed 3 nights in May 2024
Response from Leticia R-Guest Services on 10 May 2024
Dear Erika, thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your feedback. We love it when our guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back, thank you.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Donna,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Quick, easy check-in, spacious, clean room.
Stayed 1 night in Apr 2024
Response from General Manager on 11 May 2024
Dear Eleanor,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Tamiko

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are outdated and the loud Karaoke will not allow a restful evening. We were awakened by screeching singing a few nights during our stay. The price was more than the actual amenities that we had inagined.
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Dear Tamiko,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Cierra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was disgusting. There were stains on the curtains window/shower that resembled blood stains. There were large red stains on the carpet. The room smelled like smoke. There were mice traps on the floor in the room. Front desk told us they will make a note of this all. The room looked as if it was a crime scene before.
Response from General Manager on 6 May 2024
Dear Cierra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Ruth

Smelled like cigarettes
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Ruth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Skyler, Kaukauna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Property could definitely use some updates. There is no elevator so if you aren’t able to do stairs, request the first level! Bistro/Restaurant was less than impressive but it was still nice to have an option onsite
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Skyler,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Janeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to Walmart and lots of parking available. Everything appeared clean. My room wasn’t ready and I had to wait 45 minutes in lobby. Also room smelled like sweat.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Janeen,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Britainey

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room had a nasty smell, like must and old cigarettes, it was very stale smelling. They might as well have smoking rooms. No complimentary coffee, besides the one in the room.
Stayed 2 nights in Apr 2024
Response from Leticia R, Guest Services on 19 Apr 2024
Dear Britaney, thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming your back.

10/10 Excellent

Elihu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly but outside looks old and dated as do the rooms but overall not bad
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Elihu,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Aleksei,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to stores and restaurants. It didn't have a "proper bar". Sold drinks from the same cafe with everything else.
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Mark,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Donial

Travelled with partner
Liked: Cleanliness
Convenient for the short stay. Room was clean, and bathroom water was really hot! Probably the best feature for me. Parking was close and good.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Donial,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Youssef

Liked: Cleanliness
Nice
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Youssef,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always fantastic!!!!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Leslie,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Kenneth

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Kenneth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Antonio

Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Dear Antonio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Nicole

Great
Stayed 1 night in Feb 2024
Response from General Manager on 23 Mar 2024
Dear Nicole,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Destini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, easy access, quiet 30 minutes from downtown Chicago.
Stayed 2 nights in Mar 2024
Response from Leticia R - Guest Services on 19 Mar 2024
Dear Destini, thanks for sharing your feedback. We are extremely happy to hear you had an enjoyable stay with us at Clarion Inn Elmhurst - Oakbrook. Looking forward to serving you once again, see you soon!

10/10 Excellent

Sade D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 will stay again
Stayed 2 nights in Mar 2024
Response from Leticia R, Guest Services on 19 Mar 2024
Dear Sade D, we loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit with us soon and have an even greater experience. Have a wonderful week.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable
Stayed 1 night in Mar 2024
Response from Leticia R, Guest Services on 13 Mar 2024
Dear Patricia, thank you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you enjoyed the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and have an even greater experience.

10/10 Excellent

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leticia R, Guest Services on 13 Mar 2024
Hi Junaid, we loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and having even greater experience.

6/10 Okay

Shannon

Business traveller, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Shady and scary area , hotel smells and is outdated! My keys didn’t work as soon as I got them and continued not to work! Not enough staff always had to wait at the desk and no one was there. Saw police and detectives each day I was there. Walls are extremely thin heard people talking through them! The bed was awful , pillow extremely hard like bricks. Got a king suite and was a normal room at any another hotel. You get what you pay for that’s for sure
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Shannon,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed.
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Lisa,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Luke,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Nicole

It’s my favorite
Stayed 7 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Nicole,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay…
Response from General Manager on 28 Feb 2024
Dear Leslie,It was great to have you staying with us at Clarion Inn Elmhurst - Oak Brook and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Menaka

Liked: Room comfort
Very nice
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Menaka,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great all the way around
Response from General Manager on 24 Feb 2024
Dear Angel,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Bernardo Argueta

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Bernardo,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

tracie

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from LR. GUEST SERVICES on 21 Feb 2024
Hello Trecie, thanks for staying with us. We are happy to know that you had an enjoyable stay with us and appreciate your feedback. Looking forward to seeing you again.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from LR. GUEST SERVICES on 19 Feb 2024
Dear Glenda, we loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit with us soon and have an even greater experience.

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
Trip ruined!!!
Have stayed here in the past & it was ok, but it was during the week. Over the weekend it was crazy. Kids running in the halls, screaming, TV’s so loud we couldn’t sleep at all. We left at 5:00am. Trip ruined due to other very rude customers
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Kelly,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Kenneth,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking Forward to Coming Back
All Good, I'm a return customer
Stayed 7 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Jim,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook . We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Cleanliness
Just ok.
Could not sleep at all because kids were running up & down the hall & the peoples tv in the next room was blaring all night.
Stayed 1 night in Feb 2024
Response from LR Guest Services on 12 Feb 2024
Dear Kelly, thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you back.

10/10 Excellent

Felicia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff is great. The property was clean parking free. They have a continental breakfast but it’s not free but that was OK. At least they offer something I had a great time.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Felicia,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Clean property, smelly carpet!
Clean, Front desk check in was normal. The room smelled bad, I mentioned it to the front desk upon check out. When I showered, steam revealed massages on the bathroom mirror, a bit creepy and also tells about housekeeping ATD.
Stayed 2 nights in Feb 2024
Response from Guest Services Supervisor on 8 Feb 2024
Hello, thanks for staying with us. We have seen your review, and we will check on this stuff you have mentioned. We will also pass this review to our housekeeping and maintenance staff.

10/10 Excellent

Glenda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but really clean. The staff is very friendly and helpful. My family and I extended our stay. The price was extremely fair.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Glenda,It was great to have you staying with us at Clarion Inn Elmhurst - Oak Brook and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience. 👍
Our stay here was great, staff was friendly and helpful. We had a 4 day stay. The price was reasonable, i will definitely use them again.
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Glenda,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook . We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Rafael

Stayed 1 night in Feb 2024
Response from L.R Guest Services on 5 Feb 2024
Thanks for staying with us. We are happy to know that you had an enjoyable stay with us and appreciate your feedback. Looking forward to seeing you again.

2/10 Terrible

Demerius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
We had issues with the room from the beginning of our stay. I walked to the front desk 5 times before resolution. The front nitght time desk clerk was supposed to deduct 10% off bill and failed to do so. Water was freezing cold and did not warm up for ten minutes. Not pleased with Clarion Hotels. I will be calling the General Manager
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Demerius,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager