All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Best Western Oakbrook Inn on 10 May 2024
Dear Jasica, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Ph 630-323-1515.
6/10 Okay
Rino
8 May 2024
Aye you get what you pay for
Rino
Stayed 1 night in May 2024
Response from Best Western Oakbrook Inn on 10 May 2024
Dear Rino,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Ph 630-323-1515.
6/10 Okay
Dikran, Naccache
Business traveller
3 May 2024
Liked: Staff & service
Disliked: Amenities
Old building and amenities
Dikran
Stayed 5 nights in Apr 2024
Response from Best Western Oakbrook Inn on 6 May 2024
Dear Dikran,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Ph 630-323-1515.
10/10 Excellent
Stephanie
Travelled with partner
30 Apr 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was nice !! They just need a upgrade on like the walls
Stephanie
Stayed 1 night in Apr 2024
Response from Best Western Oakbrook Inn on 30 Apr 2024
Dear Stephanie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
I have stayed here many times and will continue to do so. Staff is very nice and rooms are clean. And the price is great!
M
Stayed 4 nights in Jan 2024
Response from Best Western Oakbrook Inn on 27 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 26 Apr 2024
Dear Ava,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
10/10 Excellent
deandrea
19 Apr 2024
deandrea
Stayed 1 night in Apr 2024
Response from Bestwestern Oakbrook Inn on 10 May 2024
Dear Deandrea,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 16 Apr 2024
Dear Niara, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
The room was very clean and quiet. They are working on repainting the hallways but that wasn’t a problem. Very good value for the price.
Ruth
Stayed 4 nights in Apr 2024
Response from Best Western Oakbrook Inn on 15 Apr 2024
Dear Ruth,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
The property is in a nice area and located near a lot of restaurants and shops. My only suggestion is to add a bit more to the gym. One set of 30 lb. dumbbells was a bit odd.
Alex
Stayed 3 nights in Apr 2024
Response from Best Western Oakbrook Inn on 11 Apr 2024
Dear Alex, I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
Response from Best Western Oakbrook Inn on 11 Apr 2024
Dear Roxanne, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 9 Apr 2024
Dear Roxanne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
I’m not sure if the common areas are under construction or the patching on the walls were a design. The room was pretty nice a clean. Finding the hotel was a little confusing because it is set pretty far back from the road with only a small sign marking the entrance. It was also pouring down rain so that may have affected my visibility some
Amanda
Stayed 1 night in Apr 2024
Response from Best Western Oakbrook Inn on 9 Apr 2024
Dear Amanda,Our apologies for the renovations and any confusion caused by the patchy walls. We're working on improvements and appreciate your room feedback.
The rooms were not well cleaned. My bathroom was dirty they changed the room but to my surprise it was also dirty with unswept hair and dirt from sweeping left behind.
ERENDIRA
Stayed 1 night in Apr 2024
Response from Best Western Oakbrook Inn on 8 Apr 2024
Dear Erendira,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
2/10 Terrible
johnny earl
7 Apr 2024
johnny earl
Stayed 1 night in Apr 2024
Response from Best Western Oakbrook Inn on 28 Apr 2024
Dear Johnny,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
10/10 Excellent
Dawn
6 Apr 2024
Liked: Property conditions & facilities
Dawn
Stayed 1 night in Apr 2024
Response from Best Western Oakbrook Inn on 7 Apr 2024
Dear Dawn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
4/10 Poor
aditi
31 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was very uncomfortable and the whole hotel had a peculiar smell
aditi
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on 1 Apr 2024
Dear Aditi,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
10/10 Excellent
tiffany
25 Mar 2024
tiffany
Stayed 1 night in Mar 2024
Response from Bestwestern Oakbrook Inn on 14 Apr 2024
Dear Tiffany,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Great employees, very friendly and they care. Hotel is dated but they are trying
Jeffrey
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on 19 Mar 2024
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Great location. Easy access to Oakbrook mall and the highway. Quiet. Wonderful breakfast.
Patricia
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on 14 Mar 2024
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
The vintage style spacious rooms with buffet style breakfast and excellent service to ensure a memorable stay. Thank you, Best Western - Oak Brook!
Tekisha
Stayed 2 nights in Mar 2024
Response from Best Western Oakbrook Inn on 13 Mar 2024
Dear Tekisha,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
6/10 Okay
Carlos
12 Mar 2024
Been almost a week and still waiting to get my 50 dollar deposit back from the hotel
Carlos
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on 12 Mar 2024
Dear Carlos,We sincerely apologize for not meeting your expectations at Best Western Oakbrook Inn. We've released your security deposit, but refunds may take 3-5 business days for credit card and 5-10 business days Debit card.We value your feedback and will use it to improve our guest experience.
Response from Best Western Oakbrook Inn on 10 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
8/10 Good
Jeffrey
Business traveller
9 Mar 2024
Liked: Cleanliness, staff & service
They are always friendly and they cook you an omelette!
Jeffrey
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on 9 Mar 2024
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
I showed up trailing a Corvette and the staff allowed me to take parking directly out front of the hotel. I was however assaulted that night on the streets walking back from the RiV. The night staff helped me get medical care and kept an eye on me while i gathered my self together. Thanks to all at the Graduate
Mathew
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on 5 Mar 2024
Dear Mathew,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
I've stayed at this property at least 7-8 days this year. It is clean, quiet, not too pricey and staff is friendly and helpful. Basic needs are met and they have breakfast. I will continue to stay when I am in town.
M
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 1 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
All of the staff were extremely helpful and pleasant!
Latanza
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn. on 29 Feb 2024
Dear Latanza,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Easy, convenient and exactly as described. Close to everything you need.
Jeffrey
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 28 Feb 2024
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
No hot water pressure hair all over the bathroom towels. Outlets taped to the walls and falling out no overhead lighting in the rooms poor front desk services
Joshua
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 27 Feb 2024
Dear Joshua,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
Response from Best Western Oakbrook Inn on 27 Feb 2024
Dear Erika,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
6/10 Okay
GILBERT
24 Feb 2024
Liked: Staff & service
Breakfast included is convenient.
GILBERT
Stayed 12 nights in Feb 2024
Response from Best Western Oakbrook Inn on 25 Feb 2024
Dear Gilbert,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
2/10 Terrible
marquita, chicago
Travelled with partner
22 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be exterminated and renovated
marquita
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 22 Feb 2024
Dear Marquita, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
10/10 Excellent
Semaj
17 Feb 2024
Liked: Cleanliness
Semaj
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 19 Feb 2024
Dear Semaj,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 18 Feb 2024
Dear Phommachanh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
I enjoyed my stay here over the weekend. The jacuzzi suite was the perfect touch. The staff was very pleasant and the made to order omelet stations for breakfast was amazing. I will definitely be returning
Britinei
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 16 Feb 2024
Dear Britinei,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 14 Feb 2024
Dear Almuez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 14 Feb 2024
Dear Almuez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dirty room. Noisy and rude front desk staff. And the $50 deposit still hasn’t been returned to me! Stay away from this place
Claudia
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 12 Feb 2024
Dear Claudia, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
4/10 Poor
Hailey
11 Feb 2024
Hailey
Stayed 3 nights in Feb 2024
Response from Best Western Oakbrook Inn on 13 Feb 2024
Dear Hailey,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
Clean, quiet, comfortable. Good breakfast with made-to-order eggs / omelets.
David
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on 8 Feb 2024
Dear David,,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 8 Feb 2024
Dear Kennedy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Pierre Andre
3 Feb 2024
Pierre Andre
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook on 23 Mar 2024
Dear Pierre,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Best Western Oakbrook Inn on 30 Jan 2024
Dear Irfan,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
I was happy with this experience. Everything was clean and smelled good. There was shampoo and soap. I liked this
moe
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on 29 Jan 2024
Dear Moe,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
4/10 Poor
Craig
Business traveller
28 Jan 2024
Disliked: Cleanliness
Still hair in the sink from previous person shaving. Doors are extremely loud slamming all night long. Sits right along side of interstate so traffic is very loud. The guy running the place was sleeping in breakfast area.
Craig
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on 29 Jan 2024
Dear Craig,,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
Response from Best Western Oakbrook Inn on 21 Jan 2024
Dear Julie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
2/10 Terrible
Deandre
19 Jan 2024
Traumatized stay
The first room when i went in a mouse ran across the room then the second room the lights wasnt working they gave me a stay at there sister hotel that was better.
Deandre
Stayed 1 night in Jan 2024
Response from Bestwestern Oakbrook Inn on 20 Jan 2024
Dear Deandre,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
10/10 Excellent
david
17 Jan 2024
david
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on 18 Jan 2024
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Rami
15 Jan 2024
Liked: Staff & service
Rami
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on 16 Jan 2024
Dear Rami,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.