Premium bedding, pillow-top beds, minibar, in-room safe
Check availability

Reviews of Kinzie Hotel

4 out of 5
Kinzie Hotel
20 W Kinzie St, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 841 out of 1269 reviews" "
Rating 8 - Good. 281 out of 1269 reviews" "
Rating 6 - Okay. 74 out of 1269 reviews" "
Rating 4 - Poor. 35 out of 1269 reviews" "
Rating 2 - Terrible. 38 out of 1269 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Check in was smooth, staff was wonderful and the breakfast was good! Really enjoyed the hotel, definitely will stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Stephen, Middleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Friendly staff.
Stayed 1 night in May 2024

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a reasonable price. Convenient location for hitting all the hot spots in the city. Lots a great restaurants within walking distance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Branna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at Kinzie and it did not disappoint! Super cute boutique hotel with an amazing happy hour! Free wine and popcorn - can’t beat it. Will definitely stay here again!
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way around. Walkable, access to restaurants, clean and helpful staff. I would highly recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Holly Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Kinzie Hotel! Fantastic place to stay with a lot of Chicago attractions and restaurants within walking distance! ^_^
Stayed 1 night in May 2024

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Staff were friendly and helpful. Room comfortable. Nice location
Stayed 6 nights in May 2024

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff! Great location!!
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much!
Stayed 3 nights in May 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great stay for the price, the location it's just perfect right on the heart of the action, walking distance to Riverwalk, millennium park, magnificent mile Art Institute and more, free breakfast and happy hr, all this for a great price, I will definitely stay here again on my next visit to Chicago
Stayed 2 nights in Apr 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and free happy hour. I was there on business, and the breakfast conveniently got me going and the happy hour helped me to unwind a bit at the end of the day.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved its location, the friendly staff, the fact that it was dog friendly, the included happy hour and breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hard-working staff, good variety in the continental breakfast.
Stayed 3 nights in Apr 2024

6/10 Okay

Leonid

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel charges $27 per day a "resort"fee. This is absolutely ridiculous since it doesn't even have a good lobby. Breakfast area is just two hotel rooms combined together and there is no space there to enjoy breakfast. We came 3 times and each time there was no room to sit. Breakfast is not good at all, plan on eating somewhere else. The staff is not even wearing formal clothes, way too casual. The whole place has a feel of Motel 6. The rooms are not bad. The location is great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean & well maintained. Walking distance to tons of restaurants and nightlife. It was a nice place to stay for a quick weekend getaway.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfest was subpar. But everything else was great. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This non-chain hotel is a fabulous find. Great staff, great rooms, decent included breakfast(that is not great, but adequate), well located to go anywhere.
Stayed 5 nights in Apr 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great boutique kind of hotel. Staff are fabulous. Rooms are very nice but since the hotel is in the middle of the city, it can get loud at night.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dolores

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extraordinarily pet-friendly. The staff was friendly and helpful beyond what was required. Great city view from our room. The happy hour was a nice addition. Breakfast had many choices.
Stayed 1 night in Apr 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, clean and nice service. The breakfast could be a bit better though.
Stayed 2 nights in Apr 2024

8/10 Good

Shawn

Stayed 1 night in Apr 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, spacious, quiet and clean room. Great location. Only downside was a view of a brick wall 3 feet from ok our window. Would still stay again with hopes of a better view in future.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Kinzie Hotel! The room is so cute, comfortable, and quiet. The decor is stylish, and the staff is friendly. We loved the walkability of the hotel to fun things to do, plus the El train is a short walk away. We would come back again and again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richelle

Liked: Amenities
Michael the bell staff was very nice and accommodating. Veronica was a joy. I don’t remember the name of the gentleman who checked me in but he was THE BEST!
Stayed 2 nights in Apr 2024

6/10 Okay

Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elevators very loud. Placed on 2nd floor in alley where garbage trucks slamming at 6 am for 40 mins straight. Housekeeping knocking at 8am.
Stayed 1 night in Apr 2024

10/10 Excellent

Leonardo, Crown Point

Stayed 1 night in Mar 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Its not the hotel, but its loud outside
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, comfortable. Only one staff on at check-in and again at check-out so there was a wait due to multiple guests to process. Staff seemed friendly. VERY affordable for this area with great restaurants, shops, and the Riverwalk just steps away from the hotel. Decor was modern and trendy. Rooms were mostly clean but did notice some stains on the sofa. Will definitely stay here again next time I am in Chicago.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, safe. Can be loud at night closer to the street level.
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith, Holland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the long parking stay. You can drop off luggage and car ahead of check-in and go about your day in River North Chicago. Parking extends well into day of departure. Same price as less convenient options at other hotels
Stayed 1 night in Apr 2024

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our first time stay! Clean, modern, comfortable and quiet room. A half block from in/out parking ($28 a night on spot hero) and drinks and breakfast included! And the location was great for us! Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stsff were great
Stayed 1 night in Apr 2024

8/10 Good

Tess

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bathroom should have been cleaner. Mysterious splatters on the wall. Stains near sink. Two dirty glasses left by door. Otherwise property was fine and main room was clean. Staff polite and accommodating. Free breakfast was great. Fitness center had the basics. GREAT location for walking everywhere. Close to fine restaurants, bars and other entertainment options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Denise

Stayed 1 night in Apr 2024

8/10 Good

Kelsey and Sam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that our dog can stay with us and that there is even a safe space for him to go potty. Staff has been so kind and helpful
Stayed 1 night in Apr 2024

8/10 Good

Manuel

Stayed 1 night in Apr 2024

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Nice sized room. Really good price. Breakfast room was good for basic bfst good coffee
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly checking in and the area is really cute, lots of entertainment options and shops/restaurants around!
Stayed 1 night in Apr 2024

6/10 Okay

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and it was close to the activities we selected for this particular trip.
Stayed 2 nights in Apr 2024

6/10 Okay

Latesha

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We really enjoyed staying at this hotel however, we were told by the person checking us in that the room and resort fees (specifically) were already paid for and the only thing needed was the deposit. Well, a few days later were charged for resort fees. We called to speak to them about this issue and the lady on the phone was very rude and dismissive. If the fees needed to be paid we had no problem paying it, however we should not have been told everything was paid for. We feel we were lied to and will probably not refer or stay at the Kenzie hotel again.
Stayed 3 nights in Mar 2024

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Good clean room. Good value for the money. Not much of a view
Stayed 3 nights in Apr 2024