Presidential Room, 2 Bedrooms, Non Smoking
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Reviews of Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4 out of 5
Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 North Columbus Drive, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 1218 out of 2444 reviews" "
Rating 8 - Good. 623 out of 2444 reviews" "
Rating 6 - Okay. 313 out of 2444 reviews" "
Rating 4 - Poor. 173 out of 2444 reviews" "
Rating 2 - Terrible. 117 out of 2444 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in desk was not on ground floor. Would be helpful to have a person in the ground floor to direct you. It was not difficult to figure out, but weary travels could benefit from having a person on the ground level.
Stayed 1 night in May 2024

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, staff & service
We had to move rooms twice because the rooms were dirty and smells moist/humid. First room both beds has dirty sheets/covers. 2nd room had same smell, one bed had old blood on the covers, bathroom was not cleaned properly. Someone else’s hair was on the shower walls. Staff was nonchalant about just coming in and cleaning. We were VERY unsatisfied by our stay.
Stayed 2 nights in May 2024
Response from Stephanie on 20 May 2024
Thank you for your candid feedback. At the time of the issue, we shared this feedback with housekeeping management and a partial refund was provided. If you have any further questions, please feel free to call the main line for the hotel and ask for a Front Office Manager.

2/10 Terrible

Alfred

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated building. It looks like it was an apartment building of sort. Blinds on window facing the hallway not safe. People can see inside. Bathroom tub has old stains (too much usage). Shower head broken. People in the next room screaming on the hallway and in their room and making houling sounds like wolves. Very scary moments we thought they were having a fight or domestic violence or else. Nice elevators. Entrance to the building (foyer before the elevatora to the check in floor) very creepy and old with scary looking people hanging out. People at checking with very unhappy faces not even reacting to any of our friendly works. Professional yes. Warm no. Very strange place but near most attractions in downtown. Very expensive for such a old dated and creepy place (more than $300 per night for two people). We were valet parking was available. Well that didnt happen since there was sign indicating “no valet parking”. We will never again stay at this hotel. And we love Embassy Suites when we travel. In fact after Chicago we went to Grand Rapids in Michigan to another Embassy Suites and what a difference! Our Grand Rapid stay was outstanding in an amazing building with great parking and services.
Stayed 1 night in May 2024

8/10 Good

Christine, Holly Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place and would go back. Central to everything by walking or train.
Stayed 4 nights in May 2024
Response from Stephanie on 20 May 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Artem

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Suzanne, BARRIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

2/10 Terrible

Stephanie

Stayed 1 night in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

8/10 Good

Janathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED the hotel. They only think that could have made this stay perfect would have been a laundry room!
Stayed 3 nights in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Kai, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Olajuwon

Liked: Cleanliness, staff & service, property conditions & facilities
Yea that breakfast sucked! Everything else was Perfect!!
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Tashiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 12 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

6/10 Okay

noel

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Anie Mae Talaga on 19 May 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

4/10 Poor

Dr. Scott

Couldn’t get my Hilton Honors to work. No one could help me!
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 12 May 2024
Good Afternoon, I do apologizer for the inconvenience. I left a Voicemail for you and please feel free to call us back. Thank you for your feedback!

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cassie, l believe was the one who checked me in. Super nice.
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 12 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Shakita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location & the feeling of being safe
Stayed 1 night in May 2024
Response from Anie Mae Talaga on 12 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

2/10 Terrible

Haley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No valet parking. No room service. (We tried they never answered then we contacted front desk they said they’d call us, they did 1 1/2 hrs later but we had already had to go down to the restaurant to eat. Only one cup in our room so had to go get more toiletries and required things property is supposed to have provided. The host was rude, the front desk was rude. Did not receive all amenities paid for. I’ll never come back. STAY AWAY
Stayed 1 night in May 2024
Response from Stephanie - Assistant Director of Front Office on 13 May 2024
Thank you for your feedback. I am very sorry the stay was disappointing. I emailed you directly to see if we can touch base and how we can make things right for you.

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Donny the bartender was very nice.
Stayed 3 nights in Apr 2024
Response from Stephanie on 13 May 2024
We are so glad you enjoyed your stay with us! We hope to see you back again soon. We will pass on the kind words about Donny!

10/10 Excellent

Krystal

Stayed 3 nights in Apr 2024
Response from Anie Mae Talaga on 12 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Reyna

Stayed 1 night in May 2024
Response from Anie Mae Talaga on 12 May 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

6/10 Okay

Dahlia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Embassy suites is usually my go to. There are two in downtown Chicago. I was a little disappointed with this one in particular. The carpets were dirty and sticky. When you sat on the sofa is sunken the bathroom could’ve been better maintained. I was a little disappointed With the breakfast, it was all cold. When we went for the social hour, they were chips and dip. Which was very different than when I stayed at the other embassy suites again is downtown. Location ultimately we had a good time but moving forward, I would probably choose the other downtown site.
Stayed 1 night in May 2024
Response from Stephanie on 10 May 2024
Thank you for your response and I am sorry about the issues. I am reaching out personally to see what we can do to make it right.

10/10 Excellent

Hadiseh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is perfect and accessible to everywhere
Stayed 3 nights in May 2024
Response from Stephanie on 10 May 2024
We are so glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Gerardo Salazar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Stephanie on 10 May 2024
We are so glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Deron

Disliked: Property conditions & facilities
Location, location, location. So centrally located and we were able to walk everywhere we wanted to go. Nice breakfast and the pool was fun. It’s an older hotel and not all of the amenities have been updated.
Stayed 1 night in May 2024
Response from Stephanie on 10 May 2024
We are so glad you enjoyed your stay and hope to see you again soon! We are working with our ownership on the possibility of a remodel.

10/10 Excellent

Khaled

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 1 night in Apr 2024
Response from Stephanie on 10 May 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Odessia was such a pleasure! She made my check in a breeze. I loved her vibes & energy.
Stayed 1 night in May 2024
Response from Stephanie on 10 May 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for my friend birthday we really enjoy the place
Stayed 1 night in Feb 2024
Response from Stephanie on 5 May 2024
We are so glad you enjoyed your stay with us and hope to see you again soon! Glad it was a good celebration!

6/10 Okay

wendy, Sauk Rapids

Stayed 1 night in Apr 2024

10/10 Excellent

Nisha

Stayed 3 nights in Apr 2024

10/10 Excellent

Kali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are new to visiting Chicago, so we didn’t understand the parking or streets very well, but we figured it out. The hotel was good. The pull out couch wasnt comfortable at all, but it worked for the one night we stayed. The view was nice of the city.
Stayed 1 night in Apr 2024
Response from Stephanie on 5 May 2024
We are so glad you enjoyed your stay with us and hope to see you again soon! We will look at the pull out sofa.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Guest services were rude. Bathroom in our suite was not clean. Breakfast was chaos except for the amazing omelette cooks.
Stayed 2 nights in Apr 2024
Response from Stephanie - Assistant Director of Front Office on 29 Apr 2024
Good day - I left a message on your voicemail. I apologize for the issues during your stay and would like to speak with you further about how we can make things right.

4/10 Poor

Raven

Liked: Staff & service, amenities
Disliked: Cleanliness
Room wasn’t cleaned properly. Hair was all over the place. Tub and toilet were rusty. And the cherry on top was no towels replenished in our room 🙂 our suite was for four guests, but there was enough towels for one person. Had to find housekeeping on our own for more towels.
Stayed 1 night in Apr 2024
Response from Anie Mae Talaga on 28 Apr 2024
I'm sorry for the issues. I will let housekeeping management know about the issues with the room. Thank you for your feedback!

6/10 Okay

Melvina

Stayed 1 night in Apr 2024
Response from Stephanie on 29 Apr 2024
Thank you for your review. Is there anything specific we could have done to make things better?

8/10 Good

anupam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is getting older. Overall very pleasant.
Stayed 3 nights in Apr 2024
Response from Stephanie on 28 Apr 2024
So glad you enjoyed the stay! We hope to see you back again soon! We are working with ownership to refresh some of the rooms. This feedback helps us!

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anie Mae Talaga on 28 Apr 2024
So glad you enjoyed the stay! We hope to see you back again soon!

4/10 Poor

Ilan

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
No hot water for shower Shower overflooded. Limited maintenance support
Stayed 1 night in Apr 2024
Response from Anie Mae Talaga on 28 Apr 2024
Thank you again for taking your time to speak with me. Please let me know if you have any questions or concerns. Have a great day!

4/10 Poor

Kenneth

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Embassy made a mistake and had us in an accessible room and asked if we wanted to switch since they knew it was their mistake. We agreed and the guy told us we had an upgrade to a premium suite, but it was anything but premium; it was on the 2nd lowest floor and other than a pretty nice view from bedroom (where we sleep with curtain closed, the room was dark and dingy—-we were stuck in a dirty, dark corner where there is NO LIGHT coming through the living room window and we weren’t able to see the great architecture of hotel interior and 10x brighter main area that almost every other room faced. Then, there was literally no food to buy in hotel when we arrived without eating dinner—-no pantry and not even a candy bar for sale in the entire hotel. Then we noticed that we were supposed to get complimentary snacks in our premium suite (remember we were upgraded?) and I was told that we didn’t pay for premium so no snacks and that it wasn’t really an upgrade since we didn’t pay for it—-what a joke!!! She told me to order food at 12:30am or go to bed (literally). Next, it takes me about 2 hours to connect to hotel wifi and then it worked well. What else? Sofa bed pulled out to within inches of a foxed table and I cut my leg trying to squeeze by (no joke). Biggest problem is that there were loud noises every morning that woke us up way before we wanted to get up. We could hear a TV from room next door or above and there was a very loud banging noise firat 3 days; it was a bad stay
Stayed 4 nights in Apr 2024
Response from Stephanie - Assistant Director of Front Office on 24 Apr 2024
I appreciate your time in speaking with me regarding the issues. If you have any further questions, please contact me at the main number for the hotel.

6/10 Okay

Arif

Disliked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Stephanie on 23 Apr 2024
Thank you for your reply! Anything at all you felt we could have done to make the score better?

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and walkable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 6 nights in Mar 2024
Response from Stephanie on 22 Apr 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I love the Embassy Suites and we really enjoyed this one. The pool is a bit small - long in lengths but very narrow. The hotel is very conveniently located. The evening reception is nice. They even have a little Shirley Temple station for the kids. Breakfast is good, but very busy.
Stayed 2 nights in Apr 2024
Response from Stephanie on 5 May 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Dan

Travelled with family and small children
Disliked: Amenities
In one room toilet didn’t work very well and the other took for ever to drain and they swept trash into corner in lobby and left all day
Stayed 2 nights in Apr 2024
Response from Stephanie on 22 Apr 2024
I'm sorry for the issues. I will have the issues with the plumbing checked for each room. I will also let housekeeping management know about the issues with the trash. Thank you for your feedback!

10/10 Excellent

Alexander C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay…awesome
Stayed 3 nights in Apr 2024
Response from Stephanie on 21 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

8/10 Good

Grace

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Stephanie on 22 Apr 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, amenities
Hotel was ok. Rooms weee run down and bathroom disgusting
Stayed 3 nights in Apr 2024
Response from Stephanie on 21 Apr 2024
I am so sorry that you did not have a pleasant experience with us. I would like to discuss the issues with you further. I tried calling the number we had on file for you but it was not in service. Please contact the main line for the hotel and ask for a front office manager to discuss the issue further. Thank you!

2/10 Terrible

terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 21 Apr 2024
I am sorry you were disappointed with the stay. Is there anything specific we could have done better?

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at the embassy suites. The employees were are very friendly and helpful. Only complaint would be the walls are very thin between rooms. So if you have, let’s say a crying infant, a screaming toddler and a yelling Mom- you may hear it all in the middle of the night! But honestly, everything aside from that was absolutely amazing!
Stayed 5 nights in Apr 2024
Response from Stephanie on 21 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon. Thank you for the feedback as well on the walls.

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 21 Apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

2/10 Terrible

Jaime

Stayed 1 night in Apr 2024
Response from Stephanie on 10 May 2024
I am so sorry that your stay did not go well. I would like to discuss this with you further and get more details. Please contact me (Stephanie) at the main line for the hotel. Thank you!

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Apr 2024
Response from Stephanie on 17 Apr 2024
We are so glad you enjoyed your stay with us. We hope to see you again soon!