Royal Palm Bacalar Cabañas & Lagoon Club

Property class: 3

Choose dates to view prices

Close to Lake Bacalar, Royal Palm Bacalar Cabañas & Lagoon Club has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is NZ$91
includes taxes & fees
20 Sept - 21 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

A hotel room with two beds, wooden headboards, bedside tables, a hanging tapestry, and a wall-mounted light fixture.

Superior Double Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Lake View

A neatly made bed with white linens and a blue and white striped blanket.

Premium Room, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

A modern bathroom with a freestanding bathtub, a chair, and a large window with curtains.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio

A modern bedroom with a bed, a desk, a chair, and a kitchenette.

Deluxe Studio

  • Partial lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 4
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About the area

Bacalar is home to Royal Palm Bacalar Cabañas & Lagoon Club. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
Carretera Federal Chetumal Bacalar, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    8 min walk - 0.7 km
  • A calm lake with lily pads and trees reflecting on the water's surface.
    Cenote Azul
    2 min drive - 2.5 km
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    4 min drive - 1.8 km
  • Municipal Spa of Bacalar
    3 min drive - 1.5 km
  • Zócalo
    4 min drive - 2.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Restaurants

  • Navieros Bacalar
    3 min drive
  • La Trattoria 46
    3 min drive
  • Albahaca
    11 min walk
  • Noru
    17 min walk
  • Mr. Taco
    3 min drive

About this property

Royal Palm Bacalar Cabañas & Lagoon Club

  • Hotel near Lake Bacalar
  • Near Laguna Bacalar Ecological Park, Royal Palm Bacalar Cabañas & Lagoon Club provides everything you need. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Free self-parking
    • Bike hire, luggage storage and games
    • Outdoor furniture
  • Room features
  • All guest rooms at Royal Palm Bacalar Cabañas & Lagoon Club include comforts, such as air conditioning, in addition to
  • Other amenities include:
    • Bathrooms with baths or showers and shampoo
    • 42-inch plasma TVs with satellite channels
    • Wardrobes/cupboards, coffee/tea makers and fans

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Exterior
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  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
8.6 out of 10, Excellent, 375 reviews
The price is NZ$214
includes taxes & fees
22 Sept - 23 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Games
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Paper towels

More

  • Air conditioning
  • Fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 400

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of MXN 250 per pet, per night

1 total (up to 25 kg per pet)

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1500 per stay
  • Cleaning fee: MXN 300 per accommodation, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 250 per pet, per night
  • Late check-out fee: MXN 400 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Royal Palm Bacalar Cabañas & Lagoon Club have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Royal Palm Bacalar Cabañas & Lagoon Club?

As of 19 Sept 2026, prices found for a 1-night stay for 2 adults at Royal Palm Bacalar Cabañas & Lagoon Club on 20 Sept 2026 start from NZ$91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royal Palm Bacalar Cabañas & Lagoon Club pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of MXN 250 per pet, per night.

How much is parking at Royal Palm Bacalar Cabañas & Lagoon Club?

Self-parking is free at this property.

What time is check-in at Royal Palm Bacalar Cabañas & Lagoon Club?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Royal Palm Bacalar Cabañas & Lagoon Club?

Checkout is at noon. Late checkout is available for MXN 400 (subject to availability).

Where is Royal Palm Bacalar Cabañas & Lagoon Club located?

Situated in Bacalar, this hotel is within a 15-minute walk of Lake Bacalar and Cenote Negro. Municipal Spa of Bacalar and Cenote Esmeralda are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Royal Palm Bacalar Cabañas & Lagoon Club Reviews

8.2

Very good

9.0

Cleanliness

8.6

Amenities

9.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 24 out of 42 reviews
Rating 8 - Good. 8 out of 42 reviews
Rating 6 - Okay. 4 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 6 out of 42 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great Booking of Expedia wasn t yet in the system but staff handled it very well indeed We had our own private beach at Bacalar lagoon
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
It's very difficult and confusing getting to the location. You have to drive down a trail from the main road to get to the office to check in. The pier that is the main highlight on Expedia is far away from the property. It's very decieving. But once you get situated it's ok. The room I had was much closer to the pier than the other rooms closer to the office. The pier is great though.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The Royal Palm was amazing and my family and I cannot wait to return. Amari was so helpful and so easy to contact via WhatsApp. Upon arrival she offered me a cold beer and created us with the cutest resident puppy named Mila. Check in was easy and check out was even better. Our room was clean and comfortable with sky tv and internet access. Bathroom was in great conditions. The best part is having the room right on the lagoon, it’s beautiful and clean. My daughter and I swam daily and watched the sunrise right on the dock. Also, great location as there is a restaurant right across the street and basically on the property. Town is a 2 min drive and if it weren’t as hot as it was in July, we could have also walked. We cannot wait to return!
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The pool is very far from the room. Sliding doors don’t close properly allowing mosquitos to come in. I don’t blame the staff. They are very friendly and tried to help however this property doesn’t look like anything advertised. The bed is made of cement and the mattress is hard. We can’t sit on the porch due to bats droppings and smells of bats.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Disliked: Amenities
The property was a little tricky to find the actual address is on the opposite side of the street off the main road. Upon my arrival I was checked in and escorted through the property to the other side of the street where my room is located. There is no doubt I had the best room, but unfortunately my stay was very unpleasant. My Ray-Ban meta glasses were stolen from my room. I left them charging while I did some exploring and when I came back they were gone. I had been traveling with my glasses throughout Mexico visiting five other states and my meta glasses were my go to for taking pictures, recording, and everyday use like reading texts sending text and asking questions. When I asked to speak to the owners the manager George refuse to give me the phone number or email address. He assured me that no one in the property from the staff would have taken anything that does not belong to them. I am very meticulous about my items and very detailed on where I place my glasses these are not your typical sunglasses so I was taking care of them with Extreme Caution. It's sad that these were stolen from me and the property manager insist that no one in his team took my glasses. I told him your team is the only one who knew I was staying in the room and they are the only ones with access. It's a shame to take away this impression he did nothing to fix the situation even after I asked him for the owners information six different times.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WXELENTE SITIO MUY LIMPIO BUEN SERVICIO DE LIMPIEZA Y BUENA ATENCION
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente. Muchas gracias ya es mi segunda vez en este maravilloso lugar
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
La ubicación
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
El personal amable pero el lugar no es como lo esperaba
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
La camera ottima, pulita, silenziosa e grande, il personale squisitamente gentile e premuroso
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Siento que no hay mucha seguridad, siento que cualquiera pueda accesar a media noche , no vi guardia de seguridad, todo lo demás 10 de 10. De hecho voy a regresar y me voy a volver a hospedar en ese hotel
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Buen la estancia, aunque hay que mejorar detalles de las habitaciones.
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Amenities
Muy mal. Sucia y de mal olor
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Recomendable

La verdad esta increíble a mi novio y a mi nos encanto, Daniela se porto súper bien y estuvo al pendiente, se los recomiendo mucho,
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Todo muy bien, la habitación es muy bonita
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Room comfort, communication

Hôtel à fuir

Contrairement à la photo , nous étions dans une chambre pour 4 à 400 mètres du lac avec une route passante à traverser. La chambre était au bord d une route avec passage de camions toute la nuit . Coupure d électricité une bonne partie de la nuit donc plus de climatisation au mois d août c est un peu dure ! Personnel très déplaisant
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Habitación amplia, personal amable, club de laguna lindo, restaurantes cerca.
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazingly Beautiful Resort loved ever moment..can’t wait to return my new favorite place.Bacalar
Stayed 3 nights in Apr 2022
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
El lugar esta increíble, las habitaciones son austeras y los muebles muy viejos, es un ambiente selvático; el servicio y la comunicación con el personal del hotel muy malo; la gente es muy amable pero les falta capacitación. El muelle es lo máximo, el amanecer es increíble
Stayed 2 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The private dock is amazing. Perfect place to salute to the sun in the morning. The lake is a dream.
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Disliked: Communication
La habitacion que nos dieron estaba en muy mal estado. El baño no coincide con las fotos de la publicidad. Esta en malas condiciones, ademas todo el tiempo huele a caño con olores muy intensos que se penetran en la habitación. Pedimos cambio y no lo negaron. Ademas no esta al pie de la laguna sino a 1 km. De distancia. Pagamos en efectivo y pedi devolución del dinero por el fraude y no quisieron acceder
Stayed 2 nights in Nov 2021
Verified review

6/10 Okay

Liked: Cleanliness, amenities, communication
El personal muy amable, pero en la habitación había una súper gotera y no dejaba dormir bien.
Stayed 4 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Excelente atención de los responsables del hotel, habitación amplia y cómoda, lo recomiendo ampliamente.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
Un problème au début avec l'emplacement de la chambre. Avec un petit supplément, nous avons pu améliorer la position. Samuel, l'intendant a été très professionnel. Felicitaciones.
Stayed 7 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excelente lugar

En un lugar muy acogedor, la gente que te atiende sumamente amable y están pendientes de ayudarte. Te apoyan sobre que hacer, dónde comer y tratan de ayudarte en todo. El muelle que tienen esta lindo. De las mejores experiencias, hoteleras que he tenido. Te sientes como en casa. Si pienso volver.
Stayed 3 nights in Jun 2021