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Poza Clara Sanctuary Hotel

3.0 star property
Hotel with a nearby private beach, a short walk to Lake Bacalar

Photo gallery for Poza Clara Sanctuary Hotel

Surrounded by lush greenery, this charming structure features a thatched roof, stone wall, and wooden staircase.
Relax in a serene outdoor seating area with a hammock and chair, surrounded by lush foliage.
Relax by the illuminated pool surrounded by lush greenery and comfortable seating.
Enjoy a serene view of the lush garden from the large window in this stylish room.
Explore a traditional building with a thatched roof, adorned with vibrant murals and a staircase leading to an upper level.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 King Bed, Pool View

Cozy retreat with a single bed, kitchenette, and bench, perfect for a compact stay.

Deluxe Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Balcony

Cozy retreat with a wooden bed, stool, and woven accents.

Superior Room, 1 Queen Bed, Balcony

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Separate bedroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double or Twin Room, Pool View

Traditional room with two single beds, wooden headboards, and a thatched roof ceiling.

Standard Double or Twin Room, Pool View

8.8 out of 10
Excellent
(8 reviews)

Highlights

Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Ceiling fan
Private bathroom
  • 24 sq m
  • Sleeps 5
  • 2 Double Beds
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About the area

Map
calle 26 entre av.3 y av. 5, Bacalar, QROO, 77930

What's nearby

  • Laguna Bacalar Ecological Park - 5 min walk - 0.4 km
  • Fort of San Felipe - 5 min walk - 0.5 km
  • Municipal Spa of Bacalar - 13 min walk - 1.1 km
  • Cenote Negro - 3 min drive - 1.8 km
  • Cenote Cocalitos - 6 min drive - 4.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪La Playita - ‬3 min walk
  • ‪Restaurant el Barril de Bacalar - ‬6 min walk
  • ‪I Scream Bar - ‬4 min walk
  • ‪Finisterre Bacalar - ‬3 min walk
  • ‪Yerbabuena - ‬2 min walk

About this property

Poza Clara Sanctuary Hotel

Hotel near Lake Bacalar
At Poza Clara Sanctuary Hotel, you can look forward to a terrace, a garden and a bar. The on-site local and international cuisine restaurant, Bahareque, offers breakfast, brunch and lunch. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Full breakfast (surcharge), luggage storage and smoke-free property
  • Coffee/tea in reception and a dock
Room features
All guest rooms at Poza Clara Sanctuary Hotel offer perks, such as private pools and air conditioning, in addition to amenities, such as free WiFi and separate sitting areas.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch Smart TVs with Netflix, streaming services and premium channels
  • Separate sitting areas, free tea bags/instant coffee and coffee/tea makers

Languages

English, Spanish

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Exterior

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 250 for adults and MXN 200 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahareque

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool
  • Private pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Direct access to a private beach
  • Dock
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Netflix
  • Private pool
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

Pets stay for free
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 150.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 250 for adults and from MXN 200 for children
  • Rollaway bed fee: MXN 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Poza Clara Sanctuary
Poza Clara Sanctuary Hotel Hotel
Poza Clara Sanctuary Hotel Bacalar
Poza Clara Sanctuary Hotel Hotel Bacalar

Frequently asked questions

Does Poza Clara Sanctuary Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Poza Clara Sanctuary Hotel pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at Poza Clara Sanctuary Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Poza Clara Sanctuary Hotel?

Check-in start time: 2:00 PM; check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Poza Clara Sanctuary Hotel?

Checkout is at noon.

Where is Poza Clara Sanctuary Hotel located?

Located in Mario Villanueva Madrid, this hotel is within a 10-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Fort of San Felipe and Canal de los Piratas are also within 10 minutes.

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Poza Clara Sanctuary Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 102 reviews
Rating 8 - Good. 23 out of 102 reviews
Rating 6 - Okay. 7 out of 102 reviews
Rating 4 - Poor. 3 out of 102 reviews
Rating 2 - Terrible. 2 out of 102 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuriria

Liked: Cleanliness, amenities, property conditions & facilities
This is a hidden jewel. Highly recommended.
Stayed 4 nights in Jul 2025

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little retreat!

The staff is amazing and the place is relatively good value for the money. Lovely grounds and pool. Restaurant food was good and healthy options available.
Stayed 5 nights in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive. Great location. Nice quaint hotel! Would stay here again
Stayed 1 night in Jul 2024

8/10 Good

catrin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.
Stayed 3 nights in Jan 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.
Stayed 3 nights in Jan 2025

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.
Stayed 3 nights in Oct 2022

6/10 Okay

Blake

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice staff, and a cool place. Unfortunately there was mildew in the room, and the bed was uncomfortable. I did enjoy the breakfast though.
Stayed 3 nights in Feb 2023

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom did not flush and door knob needed to fix. The staff were extremely helpful. It was close to the lagoon and to the park. Very clean.
Stayed 1 night in Jun 2024

6/10 Okay

Brent

Liked: Staff & service
Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.
Stayed 3 nights in Jan 2025

8/10 Good

Jose

Stayed 2 nights in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brandon

Stayed 3 nights in May 2025

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, buena opción y bien ubicado…
Stayed 4 nights in Apr 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bellísimo, equipado, gente amable, cercano a la laguna a al centro (2 cuadras) tiene restaurantes cerca. Una cama super cómoda, un balcón muy bello y apacible, internet y TV muy funcionales. La próxima vez que vaya a Bacalar me volveré a hospedar ahí!!!
Stayed 3 nights in May 2025

8/10 Good

Elsa

Liked: Staff & service, amenities, property conditions & facilities
Todo bien, los únicos puntos de observación: encontramos 2 cucarachas dentro de la habitación, en la limpieza no nos cambiaron toallas solo una vez y las sábanas solo las acomodaban.
Stayed 4 nights in Apr 2025

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2025

8/10 Good

Jose Antonio Zapata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente desde la atención y detalles de Perla hasta las instalaciones como la habitación que esta equipada con una cocineta básica y un bonito balcón con hamaca. Lo único que pondría en contra es que algo tenia el agua que tras bañarse los ojos se me enrojecían, como algún tipo de reacción alérgica, desconozco si sea del agua municipal o las tuberías del hotel. Asimismo otro punto en contra es el cobro de $300 para ingresar la hielera al club de playa, debería ser algo que como huésped ya se incluya para mayor disfrute de las instalaciones.
Stayed 6 nights in Mar 2025

10/10 Excellent

Felipe

Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Luis Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Excelente estancia!

Excelente estancia, muy amables todos, muy limpio, agradable el lugar para descansar. ¡Muy recomendable! Sin duda regresaría.
Stayed 3 nights in Feb 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el hotel, las instalaciones muy bonitas, el jardín, alberca y habitación muy amplia, con amenidades. Cuenta con club de playa y también las instalaciones son bonitas.
Stayed 4 nights in Dec 2024

2/10 Terrible

Carolina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel básico en pleno centro

Positivo: en pleno centro de Bacalar, pero en una zona tranquila. Negativo: colchón incómodo, ya se le ve bastante usado; humedad en el baño; tiene una cocina pequeña, pero no hay mesa; limpieza superficial. Cumplió su función para ver la laguna y pasar un par de noches.
Stayed 2 nights in Dec 2024

6/10 Okay

Justine

Stayed 3 nights in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024