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Hotel Awazul Bacalar

2.5 star property
Lake views and starry skies create perfect outdoor entertainment moments at Hotel Awazul Bacalar, where nature meets comfort in every aspect of the stay

Choose dates to view prices

Hotel Awazul Bacalar sits beside a peaceful lake where guests relax in the garden or on the terrace. Evening entertainment happens under star-filled skies. The property offers WiFi in all rooms, an on-site restaurant, and 24/7 staff to assist with any needs.

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is NZ$159
includes taxes & fees
27 May - 28 May
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Exterior detail
Mayanah Condohotel Bacalar
Bacalar
  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
7.8 out of 10, Good, 25 reviews
The price is NZ$94
includes taxes & fees
21 May - 22 May
Mayanah Condohotel Bacalar
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Awazul Bacalar pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Awazul Bacalar?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Awazul Bacalar on 27 May 2026 start from NZ$159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Awazul Bacalar?

Self-parking is free at this property.

What time is check-in at Hotel Awazul Bacalar?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Awazul Bacalar?

Checkout is at noon.

Where is Hotel Awazul Bacalar located?

Situated on the waterfront, this hotel is within 2 miles (3 km) of Lake Bacalar, Polytechnic University of Bacalar and Laguna Bacalar Ecological Park. Ecopark Bacalar and Zócalo are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

7.0

Cleanliness

4.0

Location

6.8

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 15 out of 67 reviews
Rating 8 - Good. 17 out of 67 reviews
Rating 6 - Okay. 17 out of 67 reviews
Rating 4 - Poor. 7 out of 67 reviews
Rating 2 - Terrible. 11 out of 67 reviews

Reviews

Verified

8/10 Good

Flor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is about 15 min away from the centro and it does not have a restaurant. Overall the stay is good but wouldn’t recommend if trying to be where all the food is at and everything.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! In fact, we loved it so much that we changed our plans and came back for a couple of days at the end of our trip. The rooms are cute, clean and comfortable. The pier on the lake was heavenly. The staff was so nice, too. The only drawback was the ice machine wasn't working, but on our second stay it appeared they had a replacement ready to install.
Stayed 2 nights in Aug 2022
Verified

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
We left it was horrible
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

Hugo Alberto

Liked: Staff & service, amenities
Regular
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

sergio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check it before you pay
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estan muy amplias, limpias muy comodas y con una hermosa vista al lago desde el balcón, cuentan con estacionamiento y el personal muy atento y amables. Tiene su acceso privado al lago donde crearon un muelle que a su vez sirve como pisina privada esta limpia con acceso y la profundidad es baja asi que es facil para personas que no saben nadar. En seguida del hotel esta un servicio para paseo por el lago.
Stayed 2 nights in May 2026
Verified

6/10 Okay

Josefina

Disliked: Property conditions & facilities
Un hotel con instalaciones muy precarias y aún en construcción
Stayed 2 nights in Jun 2025
Verified

4/10 Poor

YOLANDA

Disliked: Cleanliness, staff & service, property conditions & facilities
cuándo llegamos, no había luz, supuestamente era en toda la zona como es posible que no tengan una planta propia para la Luz ahí con un calor tremendo y sin aire acondicionado, no tienen restaurante para comer, dice que tienen desayuno incluido y no tienen restaurante para comer la verdad, me pareció mal, lo que era yo cancelarlo, irme a ver otro lugar no es recomendable
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Las habitaciones son amplias, es muy pequeña el area para colgar ropa, hay espacio como para instalar un mueble adicional para guardar ropa.Tiene area de comedor que no funciona, seria importante que tuvieran servicio de comida.Las vistas de la Laguna desde el Hotel muy bonitas.
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

SANDRA MICHELLE HERNANDEZ

Liked: Cleanliness
Le hace falta mas detalles Arreglos camastros acondicionar el area del muelle
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

CLAUDIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FRAUDE HOTELES.COM Y HOTEL AWAZUL

ES UN FRAUDE DE HOTELES.COM Y DEL HOTEL AWAZUL, YA QUE LAS FOTOS NO CORRESPONDEN A LA PROPIEDAD, HAY PLAGAS, FIESTAS PARTICULARES, MAL ESTADO DE SILLONES, CAMAS. NULA HIGIENE. ESTABAN FUMIGANDO Y TENÍA EL INSECTICIDA EXPUESTO.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Tania de los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio

Pésimo servicio,no me querían hacer válida mi noche ya que yo la pagué por medio de la página y salía pagada ,hasta que nos resolvieron pésimas instalaciones, nada que ver con las fotos que ponen en su página y para colmo no te ponen fotos de los cuartos, comparado al precio que se paga súper cara esta sobrevaluado,en lo personal no lo recomiendo parece un hostal de mala muerte,como q si lo estuvieran cerrando más bien,el aire acondicionado no servia,las camas no son cómodas en general perdí mi dinero xq tenía dos noches de reserva y solo me hospedé 1
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

María Antonieta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene acceso privado a la laguna.
Stayed 4 nights in Jun 2024
Verified

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Cleanliness

bonito para alojase un dia

El lugar es bonito ya que esta a la orilla de bacalar, pero no es para niños ya que el agua es hondo. Las habitaciones son cómodas pero le falta mas limpieza ya que la que nos asignaron tenia mucho olor a humedad y las almohadas olían como a orín por lo mismo que tiene mucha humedad.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Fanny

Disliked: Staff & service, property conditions & facilities
Sin comentarios
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
Todo muy bien, solo que las fotos no están actualizadas, por lo tanto me fui con la imagen que tenía restaurante y por remodelación en este momento no cuentan con ello. Solo eso que si deberías actualizar un poco las imágenes. De ahí en fuera todo muy bien, tiene una vista preciosa a la laguna.
Verified

2/10 Terrible

Claudia Isabel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Muy mala experiencia, muros de tablaroca y una habitación muy ruidosa, nada que ver las habitaciones con las fotos, acabados terribles y muy mal servicio, muy mal respecto a lo que vale...
Verified

8/10 Good

Gabriela Noemi Zamora

Liked: Cleanliness, staff & service
Me gustó la atención del personal y la limpieza pero sus colchones son muy incómodos para dormir
Stayed 4 nights in Mar 2023
Verified

6/10 Okay

Hector Hugo

Disliked: Property conditions & facilities, room comfort

Mala

La habitación no tenia toallas, incomoda sin servicios y no tenia agua caliente.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

MARIA DEL CARMEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo que mas me gusto es que no cobraron extra que se quedo en una hamaca que pudimos colgar en el pasillo. Lo que no me gusto fue que no había disponibilidad para adquirir otra habitación.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facilities were great, the only downfall was that we did not get one of the rooms with the view of the lagoon, considering the distance from the town, it would have been nice that there was a dining facility; otherwise the room was clean, lots of space and comfortable...
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

Karla

Disliked: Staff & service, amenities
Muy mal.. las sabanas y toallas sucias, moho en paredes. Pero el problema mayor fue el check in.. y aun sigo en espera de la factura. Pague por expedia al hotel un depósito del 50 y luego el restante se cobraba rl dia del checkin . El hotel dice que no lo hizo. Tuve que pagar en efectivo porque su terminal casualmente no servia, pedi factura para apartar mi pago, me prometió la recepcionista llegaba sl día siguiente. Cosa que haya hoy no sucede. Me expidieron después de una discusión con Hilario (turno mañana) de 20 min un papelito a mano de que pague en efectivo... La verdad deja mucho que desear y hay muchas mejores opciones....
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Raul

Disliked: Cleanliness, property conditions & facilities, room comfort

Sin agua caliente y muros de tabla roca.

Sin agua caliente y muros de tabla roca, donde no existe privacidad. Lo único bueno es la ubicación.
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

CRISTIAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No había luz

Llegamos y no había luz , conectaron una planta pero se apagó en la noche y hacía mucho calor
Stayed 1 night in Dec 2021