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Reviews of Econo Lodge

2 out of 5
Econo Lodge
3100 Cloverleaf Pkwy, Kannapolis, NC

Reviews

4.8
Rating 10 - Excellent. 38 out of 284 reviews" "
Rating 8 - Good. 39 out of 284 reviews" "
Rating 6 - Okay. 42 out of 284 reviews" "
Rating 4 - Poor. 39 out of 284 reviews" "
Rating 2 - Terrible. 126 out of 284 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

john

Disliked: Cleanliness, amenities, property conditions & facilities
Smelled really bad. Only there for overnight. Bed was not good woke up to a bad back.
Stayed 1 night in May 2024

4/10 Poor

Herbert

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room i was given had flooded with bathroom material and very smelly. The toilet was not flashing.
Stayed 6 nights in Apr 2024

6/10 Okay

Nelson

Clean
Stayed 5 nights in Apr 2024

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good
Stayed 1 night in Apr 2024

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Run down and dirty. You get what you pay for but never again.
Stayed 1 night in Apr 2024

8/10 Good

Jimy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property same to be in an update swing, my room was really nice, microwave window was crack was afraid to use it.
Stayed 3 nights in Apr 2024

2/10 Terrible

Karen, Davidson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Apr 2024

2/10 Terrible

Ceason

Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived late at night. Room smelled like urine. Feces or dirt on the wall next to the bathroom.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Mar 2024

2/10 Terrible

Mike

Stayed 3 nights in Feb 2024

4/10 Poor

Cynthia

Disliked: Cleanliness, amenities, property conditions & facilities
Floor/carpet very dirty. Microwave rusty inside. Powdered substance along bottom walls. Furniture in rough shape.
Stayed 5 nights in Nov 2023

6/10 Okay

John S

Liked: Cleanliness, staff & service, property conditions & facilities
Heater was noisy
Stayed 1 night in Nov 2023

4/10 Poor

Cody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower sucked drain did not drain bed was stained no remote for tv
Stayed 1 night in Nov 2023

6/10 Okay

Becky

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I do want to start off positive note, the staff were so nice and welcoming! Any questions we had they were there right away! The hotel is a much older hotel so of course there were cosmetic issues. But for the price to stay and what we were staying for, it was okay. The only thing I didn’t like was I had to go to the front desk for towels everyday. Other than that, it wasn’t bad. We got our cash deposit back at check out, no issues there. If you’re looking for a cheap hotel to just sleep and shower, Oyo is that hotel.
Stayed 5 nights in Oct 2023

8/10 Good

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities
Is falling holes on the walls steins bed smell thah building need be demolish ,terrible, i got pictures from inside the room.
Stayed 2 nights in Oct 2023

2/10 Terrible

sarah, Marina

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
When I went into the bathroom and put the toilet seat down to flush the toilet, the back of the toilet was so incredibly gross with brown sludge, slime everywhere. The shower was horrible. The drain for the shower was horrible. It was just really gross and dirty the carpet was so incredibly stained.
Stayed 7 nights in Oct 2023

2/10 Terrible

LaQuida

Stayed 1 night in Oct 2023

2/10 Terrible

Jesse

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was the Epitome of dirty. Think forgotten gas station bathroom the mechanics use but never cleaned. There was a dead cockroach belly up in the middle of the floor. The furniture was all falling apart. There was pubic hair all over the filthy shower. The towels looked like they were used to clean tires. Filthy dirt in every corner. It would be simpler to burn the place before trying to clean it.
Stayed 1 night in Oct 2023

4/10 Poor

Rigoberto

Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Rigoberto! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

10/10 Excellent

Nigeria

Liked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Kenneth

Disliked: Cleanliness, amenities, property conditions & facilities
I think you should take pride in your business especially when people are paying for a service at least rooms should be clean enough.
Stayed 2 nights in Aug 2023
Response from Joey on 11 Sept 2023
Hi, Kenneth! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Joey

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deposit never returned and manager stated he was not going to rent to room because it’s thru Expedia until we went back and forth explain I’m a trucker he finally gave me a room

2/10 Terrible

Brendo

Travelled with group
Disliked: Property conditions & facilities, room comfort
Crappy place to stay
I booked this hotel for 4 rooms. The owner cancelled 2 of my rooms 2 weeks before my stay without my consent or knowledge. I’m the app is still said booked. Also there was a $100 per room security deposit that was not divulged ar time of booking. I refused to pay so they cancelled all the rooms. I went on a different hotel To stay. They still charged for 3 rooms and one of those rooms I had already paid for.
Stayed 1 night in Aug 2023

2/10 Terrible

Emmanuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
There is no privacy the front desk employee Ken just walks in your room anytime he want
Stayed 5 nights in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Emmanuel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

2/10 Terrible

Claude

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 2 nights in Jun 2023
Response from Barbara on 30 Jun 2023
Sorry for the hassle you faced, Claude! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

Donte

Disliked: Cleanliness, staff & service, property conditions & facilities
The guy up front was very rude he through my room keys at me
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Donte! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

2/10 Terrible

Phillip

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hi, Phillip! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Peter

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter jack stay
Horrible stay. They jacked the price up from agreed upon rate. They owe me money but will not answer my calls. Door to room did not fit right. Foreign substance on walls in shower room.
Stayed 3 nights in May 2023
Response from Ava on 31 May 2023
We are extremely sorry to hear about this, Peter! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Lisa

6/10 Okay

michael

Liked: Staff & service
Disliked: Cleanliness
The bed was comfy but the walls had milkshake or something on them. The heater didn't get warm.
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hi, Michael! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

4/10 Poor

Josemarcelo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple hotel people who rented on my side will spend the whole night I will sit outside the apt talking the doorman is not very communicative I had to leave a deposit of one hundred dollars I won't be back
Stayed 2 nights in May 2023
Response from Barbara on 18 May 2023
Hi, Josemarcelo! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Romina, Charlotte

Stayed 1 night in Apr 2023
Response from Barbara on 18 May 2023
Sorry for the hassle you faced, Romina! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

Lemel

Travelled with group
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Ammy on 10 May 2023
Hi, Lemel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Dewi on 18 May 2023
That is great to hear, Jessica! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

10/10 Excellent

Jasmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel but it's clean. The check in process was wonderful. The clerk was friendly and very helpful. This is my second stay for work.
Stayed 1 night in Apr 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but CLEAN
Stayed 2 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Doug! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Jeanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bait n switch…I booked through orbitz with a choice to pay now or at the property I chose at the property I had a confirmation number when we arrived. We were told our reservation had been canceled. I was told we had to pay before we stayed. We had a queen room booked. We were offered another queen room for an additional eight dollars. Where you check in there was a trash can with urine in it. There was one point when there was no one running the hotel, the girl in the office left and put a sign in the window stating she would return at 7:30 am leaving 20 minutes with no one there for service. While trying to check in no one was there. We banged on the door for about 10 minutes. She finally came to the window and checked us in. Very shady place I will never spend the money to stay at a OYO again and we travel extensively.
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Jeanna! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 Poor

Bennet

Disliked: Amenities, property conditions & facilities
Place is a dump that requires $100 Deposit in Cash or Credit Card. WHY. They attempt to collect more funds for items like eaving room dirty, staining towels just anything that would forfiet the deposit. No hot water in the morning, No breakfast or coffee. :Lobby was locked at 7:30am
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Apologies for the problems you had faced, Bennet! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

David

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Judy

They didn't even realize we were even there
Stayed 3 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Judy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Jose

Stayed 1 night in Mar 2023
Response from Ammy on 4 May 2023
Hi, Jose! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Carlos

Disliked: Property conditions & facilities, room comfort
DO NOT STAY
Not worth to stay is not clean took 2 days to get my deposit and the owner cancel my reservation because it was to cheap online.
Stayed 1 night in Mar 2023

2/10 Terrible

ADAM

Stayed 2 nights in Feb 2023
Response from Eva on 15 Mar 2023
We are sorry to disappoint you, Adam! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 Poor

Wade

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything needs to be updated. Carpet , furniture, paint, electrical, and plumbing fixtures. . Lights were flickering. hair in toilet. Exhaust fan in bathroom did not work. Towels discolored. Drain was missing stopper.
Stayed 2 nights in Feb 2023
Response from Ammy on 14 Feb 2023
Apologies for the problems you had faced, Wade! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Kari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont get raped or kidnapped
This was place was scarey and i feared for my safety to the point i left before even getting in a room. There were many people hanging out in the lobby that were not hotal patrons or staff. I got my key even though i felt that something was off. When i got to my room the key didnt work. Fine. When i started back to the desk 2 of the creeps hanging out had followed me to my hallway but were keeping there distance like they were watching me from different ends of the hallway. I went back to the desk and the guy at the desk made up an excuse about why the key didnt work. I got another key, but he sent me to a different room, which i thought was weird but whatever. I got to my sencond room. Same story. Key didnt work 2 men that were not staff followed me watching. I quickly turned and almost ran back to the desk. The guy behind the desk was not there. One of the men that followed me went in the back to get him. They spoke in another language and it seemed like they were talking about me. It was clear that the man that followed me didnt work there. The man behind the desk offered my another key to a 3rd room. I said no i dont feel safe here. Another guy who was also not an employee tried to talk me into staying. I said no and grabbed my things and ran to my car. What did he care? Why were all these random man there hanging out watching my every move? In hind sight i think that had i stayed the guy behind the counter was going to allow them in my room to rape or kidnap me.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Kari! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Carletta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Couldn't wait for morning to escape
I wish I'd had the presence of mind to take pictures but I was in such a hurry to leave I didn't think of it. The room stank. That was the worst. It smelled of years old urine, I believe coming from the ancient carpet. No hot water! I requested an ADA toilet and was put in a room with all kinds of silliness that was supposed to make it ADA-eligible. The contraption they put around the toilet was dangerous for anyone without some mobility and upper body strength. The hotel is old and run down. Think 'welfare motel'. Lots of hand-written signs in the vestibule warning people about all manner of things. Just a nasty, tacky place. There was a recliner in the room so I slept in that rather than risk bed bugs. The whole place just felt dirty because of that smell. I couldn't wait to get away from that odor. I was only there for one night and that's a good thing because I surely would have left after that first night.
Stayed 1 night in Jan 2023
Response from Lisa on 10 Jan 2023
Hi, Carletta! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I payed online after midnight on new years. Arrived at the hotel and noone came to the window, it was a sign saying they close from 12am-7am due to staff shortagr however it doesnt say that online. Now im fighting for a refund.
Response from Lisa on 10 Jan 2023
Hi, Michael! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Lemel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Response from Rosy on 9 Jan 2023
We are sorry for the inconvenience caused to you, Lemal! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Rosy

6/10 Okay

Richard

Stayed 1 night in Nov 2022