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Reviews of DoubleTree Suites by Hilton Charlotte - SouthPark

4 out of 5
DoubleTree Suites by Hilton Charlotte - SouthPark
6300 Morrison Blvd, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 216 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safe wasn’t working. The bathrooms need to be updated. The tubs should be removed.
Stayed 3 nights in May 2024

6/10 Okay

Chris, Toronto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024

6/10 Okay

luz

Travelled with family
Liked: Cleanliness, staff & service
I loved the pool
Stayed 3 nights in May 2024

10/10 Excellent

Ruth

Stayed 3 nights in May 2024

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this hotel experience from start to finish. Excellent facility and friendly staff!
Stayed 1 night in May 2024
Response from Joanie Kastl on 28 May 2024
Emily,Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. We are humbled by your recognition and hope to be your hotel of choice when you are in Charlotte!Best,Joanie KastlGeneral Manager

6/10 Okay

Fine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Right next to a mall, this place is at a great location, but the facilities are outdated and in desperate need of renovation. The musty, mildewy smell is unforgettable. Fitness center and pool was reasonable and the staff did try their best to provided excellent service despite the inadequacies of the actual rooms.
Stayed 2 nights in May 2024
Response from Joanie Kastl on 28 May 2024
Fine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place...
Stayed 1 night in May 2024
Response from Joanie Kastl on 28 May 2024
Charles,Thank you so much for the great feedback. Come back to see us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Alton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and friendly staff
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 20 May 2024
Alton,Thank you so much for the great review. Please come back and see us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

MR

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always have a wonderful stay here. Great happy staff. Good food. Well done
Stayed 3 nights in May 2024
Response from Joanie Kastl on 13 May 2024
MR, Thank you for being our guest and taking the time to provide a review of your recent stay. We appreciate all of the feedback (especially about our amazing team)! It was a pleasure hosting you and we hope you will return during your next visit to Charlotte. Best,Joanie KastlGeneral Manager

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, rooms are clean and big. Beds are very comfortable
Stayed 1 night in May 2024
Response from Joanie Kastl on 13 May 2024
Evelyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Joanie Kastl on 7 May 2024
Phillip,Thank you so much for the great rating! We are glad that you were impressed with our wonderful location. Please come back to see us again.Best,Joanie KastlGeneral Manager

10/10 Excellent

Deanine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in!
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 7 May 2024
Deanine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Joanie KastlGeneral Manager

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 29 Apr 2024
Sean,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

8/10 Good

carolyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Our tv’s did not work and maintainance couldn’t figure out the problem, so we had no tv
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 29 Apr 2024
Carolyn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanie Kastl on 25 Apr 2024
Chris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s old and rooms are not very clean.
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 22 Apr 2024
Jeffrey,Thank you for your feedback. We hope we can welcome you again soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 15 Apr 2024
James,Thank you for the great rating. Come back and see us!Best,Joanie KastlGeneral Manager

8/10 Good

Phyllis

Travelled with partner
The check in staff were very gracious,helpful, & top notch. There was a Coke or sticky drink spilt in the elevator entrance and was there all day and night before cleaned up. There was a dinner tray placed in the hallway Friday evening and was still there when we left at noon today(Sunday). Location was great.
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 8 Apr 2024
Phyllis,Thank you for sharing your kind review with us and other travelers. We thank you for your compliments regarding our comfortable rooms, and warm hospitality! I appreciate you taking the time to write!Best,Joanie KastlGeneral Manager

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice area the staff is very friendly.
Stayed 3 nights in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Sergio,Your recommendation is much appreciated. Thank you so much for the kind words. We look forward to having you stay with us again soon!Best,Joanie KastlGeneral Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast seemed at bit pricey for the type of food.
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Property was located in excellent area for convenience of shopping and restaurants. The room that were given was huge, with all of the conveniences of home.
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Jeffrey,We are pleased to hear that you enjoyed your stay in Charlotte! We appreciate your feedback and compliments of our amenities. Thank you for choosing DoubleTree Suites by Hilton Charlotte - SouthPark. We look forward to having you with us again in the future!Sincerely,Joanie KastlGeneral Manager

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site manager, Chino, was outstanding. Very personable, very courteous. He made us feel very welcome.
Stayed 3 nights in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
William,We are delighted you enjoyed your visit to our beautiful city and especially loved our Southern hospitality. I will make sure to share your kind words with Chino! We look forward to your next visit with us!Best,Joanie KastlGeneral Manager

10/10 Excellent

OShea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
OShea,Thank you so much for the five-star rating. Please come back to visit us!Best,Joanie KastlGeneral Manager

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Kyra,Thank you for the great rating. Please come back to visit us during your next trip!Best,Joanie KastlGeneral Manager

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super spacious
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Phillip,Thank you for staying with us and the great rating. Please come back to visit during your next trip to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Katherine,Thank you for the great rating! Come back to see us.Best,Joanie KastlGeneral Manager

10/10 Excellent

Victor

Travelled with family
Liked: Amenities
It was a wonderful experience.
Stayed 3 nights in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Victor,Thank you so much for the five-star rating! Come back and see us soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service & great location. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 29 Mar 2024
Angela,Thank you for sharing your kind review with us and other travelers. We thank you for your compliments regarding our location, and warm hospitality! I appreciate you taking the time to write!Best,Joanie KastlGeneral Manager

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice. The hotel was very quiet. I liked that it was within walking distance to restaurants and shopping.
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 15 Mar 2024
Michele,Thank you so much for your review. We are delighted you enjoyed your stay and level of service. We hope you will see us again when your plans bring you back to Charlotte.Best regards,Joanie KastlGeneral Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 15 Mar 2024
Debbie,Thank you for the great rating! Come back to see us.Best,Joanie KastlGeneral Manager

10/10 Excellent

deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and smells wonderful!
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 15 Mar 2024
Deborah,Thank you for the wonderful rating, come back when your travel plans bring you to Charlotte!Best,Joanie KastlGeneral Manager

8/10 Good

Amy, Chapel Hill

Liked: Cleanliness, staff & service
I walked like a mile to my room. Free breakfast would have been nice. Parking felt a little sketchy.
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 15 Mar 2024
Amy,We appreciate your candor and our team is reviewing your valuable input! We hope you will give us the opportunity to serve you once again, when your plans bring you back to our city.Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Ricardo

Stayed 3 nights in Feb 2024
Response from Joanie Kastl on 10 Mar 2024
Ricardo,Thank you for your rating. Please come back and see us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was clean and beautiful! Very spacious and comforting. Definitely will stay here again
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 10 Mar 2024
Tiffany,Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. We are humbled by your recognition and hope to be your hotel of choice when you are in Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Mark, Lenoir City

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 10 Mar 2024
Mark,So happy to hear you enjoyed your stay! Come back to see us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Taysha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great stay! Spacious rooms, good food , and walking distance from the shopping malls.
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 10 Mar 2024
Taysha,Thank you for the great review regarding our amenities. Please come back and see us soon!Best,Joanie KastlGeneral Manager

4/10 Poor

Lessie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 4 Mar 2024
Lessie,Thank you for taking the time to review your stay experience. We appreciate your feedback. You can be confident that we will share your concerns with the appropriate team members and welcome the opportunity to serve you better in the future.Sincerely,Joanie KastlGeneral Manager

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 1 Mar 2024
Kevin,Thank you for your rating. We hope you will visit us again soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 1 Mar 2024
Kelvin,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Joanie Kastl on 25 Mar 2024
Nancy,Thank you for the great 5-star rating! Come back to see us!Best,Joanie KastlGeneral Manager

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Nice large rooms. Very nice hotel
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 21 Feb 2024
April,Thank you so much for the five-star rating! Come back and see us soon.Best,Joanie KastlGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 21 Feb 2024
Thank you for staying with us and the great rating. Please come back to visit during your next trip to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Carrie L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 21 Feb 2024
Carrie,Thank you for the wonderful rating, come back when your travel plans bring you to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Tamia

Travelled with group
Liked: Cleanliness, amenities
The establishment was beyond my expectations
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 21 Feb 2024
Tamia,Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. We are humbled by your recognition and hope to be your hotel of choice when you are in Charlotte!Best,Joanie KastlGeneral Manager

6/10 Okay

Zaki L.

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Some staff were not courteous or helpful.
Stayed 3 nights in Feb 2024
Response from Joanie Kastl on 21 Feb 2024
Zaki,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most enjoyable hotel stays that I have had..
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 6 Feb 2024
Jessica,We are so grateful for your wonderful rating. We are glad you had a great experience with us, and we look forward to seeing you again soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff and their helpfulness. The hotel and room was clean. I didn’t like when the parking lot was packed at night and there wasn’t much room anywhere to park, but I parked near the front entrance and the front desk staff wrote me a parking pass so that was really nice and super helpful.
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 6 Feb 2024
Jessica,We are delighted you enjoyed your visit to our beautiful city and especially loved our Southern hospitality, & comfortable accommodations. We look forward to your next visit with us!Best,Joanie KastlGeneral Manager

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
N/A
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 6 Feb 2024
Bobby,Thank you for the great rating! Come back and visit us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Chris

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property and great area for food and shopping. Check in was a little slower than I am accustomed and never received a couple of items that I asked the front desk to send down. Overall still a good stay.
Stayed 1 night in Jan 2024
Response from Joanie Kastl on 6 Feb 2024
Chris,Thank you for sharing your feedback regarding your stay at DoubleTree by Hilton Charlotte - SouthPark. We are happy you enjoyed your visit and were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip!Best,Joanie KastlGeneral Manager

10/10 Excellent

Albert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 6 Feb 2024
Albert,Thank you so much for the great rating. Please come back to visit us!Best,Joanie KastlGeneral Manager