Romantic Hotels & Resorts in Charlotte Amalie from NZ$458

"While the property and location were excellent, our stay was significantly impacted when the air conditioning stopped working overnight. Maintenance could not resolve the issue, and sleeping in a hot room was very uncomfortable. We did not receive any compensation, which was disappointing"

"The tv and some of the wall plugs didn’t work. Power went out three times as we were staying there. "

"Everything was nice. A few misses overall with a couple daily cleaning of room that never happened as well as a couple food mishaps but overall very good. "

"My STRONG advice is to pay extra for a superior room. I stayed the economy double and it was not nice. Do not stay in 113, we had roaches in our room. I also stayed in 43 (I think) no roaches. I will upload a picture of our view from 113. Looked at a wall with peeling paint. Pros of hotel: - Upper level rooms look nice (Superior rooms) - Included Breakfast is cooked to order, nice and fast! - Staff is nice - Close to town. You can walk to the ferry terminal. save $20 each in cab fare when going to eat or to/from ferry. - The island lost power and we still had power via a generator. This was not true for all rooms. Those in the middle building above the office and near the restaurant have power. - It's clean - AC works good Cons: - Roaches in 113 - The hot water is warm enough for a shower but just barely. This was also true for our friends who stayed there in better rooms. - Towels are marginal, need replacing. - No elevator and lots of stairs - Very dated furniture and fixtures "

"The morning coffee in the outdoor lobby was good. "

"The hotel is located in a bad, sketchy area and I did not feel safe during my stay. The room lacked basic amenities such as a safe, microwave, glasses, and tea/coffee facilities. The shower water temperature fluctuated between cold and warm, with very poor water pressure, and there was no shampoo provided. Additionally, there were problems with the electricity. "

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"Very nice resort. Everyone was welcoming. Pool is clean and uncrowded. Beach area is nice too. On-site restaurant was good and easy to order to-go. Access to Westin hotel within short walk was nice too. Lots of restaurants at Westin. Very clean room and well equipped kitchen."