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Reviews of Madulkelle Tea and Eco Lodge

5 out of 5
Madulkelle Tea and Eco Lodge
Richland Road, Madulkelle, Panwila

Reviews

9.4

Exceptional

Rating 10 - Excellent. 41 out of 53 reviews" "
Rating 8 - Good. 8 out of 53 reviews" "
Rating 6 - Okay. 2 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Great ambiance in the mornings
Terrain: The way up was tough especially in rough rainy weather. Be prepared for that! Service Attitude: After my driver and I arrived after a long day, we found no one to receive us at the steps, or even as we went in, the receptionist on night duty ignored us for about 5 minutes while attending to all her other tasks and also speaking t another Caucasian, before realising that we had a booking already. To which suddenly the attitude changed, and I was offered the tea and warm towels. Was given a room that was quite far away from the main area, really cold and tired by the time I'd arrived at the tent. Redeeming factor: Lots of sunshine next day, breakfast was generous and colorful, and they also matched a fun naturalist Kasun to my short trekking that morning. Rooms: Well-designed, nice touches, but cold at night even with the heater. Some insects but that's part of the whole deal. Nice tea inside the tent made it homely. Each tent is not too close to each other, that's good. Overall for the service and location, felt it is a bit overpriced. Did not see any action at the tea plantation / gardens, maybe just not my luck :P
Stayed 1 night in Nov 2019

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing experience staying amongst the clouds. Incredible food, great facilities, and lovely staff. The spa was amazing over looking the mountains and Jesy was a fabulous masseuse. Our kids loved the cooking class. A must visit!!
Stayed 2 nights in Oct 2019
Response from reservation Team on 4 Dec 2019
hii, thank you for your comment, hope you will come back

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Madulkelle was wonderful - we cannot recommend it enough. The views are breathtaking, staff were incredibly friendly and went out of their way to help us with anything we needed. The rooms/lodges were like our own little paradise up in the clouds. Definitely planning another stay!
Stayed 2 nights in Jul 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
We had an incredible stay in Madulkelle! The honeymoon suite was a real treat - the whole property is so tranquil and relaxing. As other reviews have mentioned the food is not great, which is a real pity given the standard of food in Sri Lanka. There can also be some noise from the dogs at night. But these were things we knew in advance and we were happy to book for the scenery. Some changes and this place could be exceptional, but we loved our stay nonetheless.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is great, fresh mountain air, great massages, beautiful
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
What a place. We loved every minute in the Eco-friendly Madulkelle Lodge. The drive there through the endless tea plantation was just amazing and once arrived we were warmly welcomed and rewarded with our most luxurious 'glamping' tent overlooking the spectacular Knuckles Ranges. The hotel itself is located directly in the tea fields and the scenery is absolutely stunning especially from the infinity pool. We did take a four-hour walking tour which was absolutely amazing and highly recommended. Our room was a permanent “tent” and very comfortable, clean and very charming. Each room has a balcony with the same stunning views across the tea plantation. The service was top class and the restaurant food was very good and excellent value. We stayed 4 nights here and didn't want to leave. Highly recommended for nature lovers and would not hesitate to stay there again.
Stayed 4 nights in Feb 2019

10/10 Excellent

Cat, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here, and didn't want to leave! We had researched in advance so had a good idea of what to expect in terms of accommodation (i.e. glamping) but it out did our expectations. The staff were so welcoming for the 3 nights we were there, especially when doing some of the activities such as the bird watching trek or cooking class which were both great. The tents are amazing, feeling very luxurious with outstanding views over the valley towards the Knuckles. The pool and gardens are very well maintained, and it feels extra special to be in amoungst the tea plantation. FYI we got a private taxi to take us up to the lodge from Kandy, took around an hour and a half (at rush hour). The food was really good, especially breakfast - big breakfast and dinner meant we didn't really need much for lunch. We found our whole stay to be really amazing, and already thinking about to trying to go back!
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Missed the mark
he rooms and surrounding are stunning. The lodge is let down by the disengaged staff and the imitation Western food. Dinner was $25 dollars each and more expensive than in other high end hotels we stayed at in Sri Lanka. The options were limited, the Western food was very poor and the Sri Lankan food was not made authentically. Breakfast was equally poor. The trekking is also overly expensive. We stayed in much better hotels at the same price point.
Stayed 2 nights in Jan 2019

10/10 Excellent

francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We loved our 2 night stay here and so far it’s been the best shower we have had! Staff are lovely and friendly. Tents are beautiful, clean and secure. Recommend doing a tea tour for 2 hours we had kumar and he was great.
Stayed 2 nights in Dec 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning setting
Beyond what we expected, a wonderful glamping experience with the most incredible views & first class service. The staff could not do enough for you. We did not want to leave.
Stayed 2 nights in Oct 2018

10/10 Excellent

Lidia, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what a great find. Beautiful location and people. Very relaxing setting and a staff that goes above and beyond.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is based on a location which is absolutely beautiful. We loved our stay here cuz of the amazing view. The facilities of the property is really good, however, I'd like if the road to get to the place made better. Breakfast could have a little bit more variety.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kat, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with an incredible view
Beautiful hotel, where the staff is very friendly and surroundings breathtaking!
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views. Disappointing food.
The views and estate were absolutely incredible. The rooms were clean. Food was disappointing and too westernized. Also not of very high quality. The rooms were clean and spacious but bathroom area was very dark. It was also not very convenient to open the windows on a daily basis.
Stayed 5 nights in Feb 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings and a fun experience
Fantastic location and surroundings. It was a fun experience sleeping in a luxury tent. The bed was comfortable but we had problems sleeping during the night because it was quite cold and very windy - the walls were shaking and it felt like the tent would blow away. Usually it might not be as windy. The food was a bit of a disappointment. There was a fixed menu every night which wasn't more than OK. The breakfast was great however, but dinner and lunch menu have a lot to improve. The hotel staff was sweet, even though we had some troubles communicating; we asked for an extra duvet (since it was cold at night), this took them 1,5 days to arrange.
Stayed 3 nights in Jan 2018

10/10 Excellent

Kristen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience at Madulkelle!
We stayed at the Madulkelle Tea and Eco Lodge for two nights. We had a fantastic time celebrating Christmas here in this incredibly beautiful place. Pictures truly do not do it justice. The food was amazing and the facilities are just gorgeous. We loved our little ‘tent’ that was tucked away on the side of the mountain. Our only complaint the entire time was that we asked for two glasses of champagne to be sent to our room and instead we received a glass of something that was definitely not champagne (maybe it was a dessert wine?!). Otherwise every experience we had there was fantastic and we would love to go back someday!
Stayed 2 nights in Dec 2017

10/10 Excellent

Reema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible and unique
Beautiful lodge in a stunning setting. This is great if you’re looking to escape and cut off from the outside world. The lodge is set in a breathtaking landscape which means all activities are enclosed rather than venturing out and the lodge offers some great things such as tea plantation tours, waterfall tours and the infinity pool overlooking the plantations. Food was great and a good mix. Staff made it feel like an absolute luxuary. Cannot even describe the views from the luxuary tents- mind blowing. Make sure you either get transport from the hotel or a driver you trust to get you to the lodge as it’s an hour upward climb on the side of a mountain.
Stayed 2 nights in Dec 2017

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon suite
Amazing room. Great service. Difficult to get to.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Everything was fine. Nice location and good food.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camping, roaches, bad service at 5 star prices
Terrible staff. Very rude! It does have a beautiful view but the view is not as nice as say Nuwara Eliya. The drive to the hotel is Very rough and dangerous. It is a very long ride because of the bad state of the roads. The room is very small! The pics show the tent opened so it looks bigger than it is. There was a huge cockroach on our pillow the first night. We ordered room service and the curd was rotten, we took the tray out along with the captured cockroach and the managers response was 'what do you want me to do about it?' We woke up and the tray along with the rotten curd and cockroach was still outside our room and not removed! The next night, we found 2 baby cockroaches which made us realize they had a roach problem! We didn't sleep well at all! It's really noisy, the villagers nearby listens to the radio extremely loudly at 5am, the dogs bark nonstop. The menu is set, so you cannot order a la carte. Prices are extortionate. Breakfast includes coffee and tea but they will charge you for espresso or water even tho breakfast comes with the rate. Its 5 star prices for terrible attitude, bad service and a roach problem. We are happy with all of natures insects while camping but roaches - we are not a fan. Plus side yes the view is pretty but nuwara Eliya is nicer, the drive out here and what you get is just not worth it. This is my second time in Sri Lanka.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
total relaxation and luxury
amazing property. the tents provided everything you could wish for. secluded location within a working tea plantation. service excellent

10/10 Excellent

Mr Mark J, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place but canned beer!!
Stayed here to relax for a few days before travelling around the island. Got train from Colombo to Kandy then taxi to resort (45 mins). Coming back we took a tuktuk which was great for seeing everything. This is a great location and totally relaxing. Food is excellent and they catered ad hoc but excellently for my partner who is a vegan (we found Sri Lanka in general caters brilliantly for veggies but takes a bit to get them used to no dairy or eggs). My only minor gripe is that they serve their beer from cans, it is a bit cheap bearing in mind the target market for this place and most places in Sri Lanka, even the lower end all serve in bottles, it is also at odds with some of the lengths they go to to provide an excellent service and experience.

8/10 Good

K Nally, London

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Oasis of calm
Great place, very calming, interesting eco concept. Won't suit everyone, essentially you are staying in a (very) posh tent. An expensive one too. 1500m above sea level so amazing views. However, quite cold and wet in Nov. Perhaps we were unlucky with weather? We upgraded to the suite which gives you wifi, tv in your tent plus a little pool and bit more space. Not a great deal to do, but then you wouldn't go there for activities, its more about relaxation. Ditto facilities, food hall/ chill out area and one pool. Nothing else. We did go to the tea factory which was v interesting. Staff and food were excellent. Perhaps a slight misnomer stating location as Kandy, its nowhere near! Kandy is perhaps 1.5h away. And the journey up the hills is amongst the most uncomfortable ive experienced as the road is so bumpy, narrow and winding. A proper road should be laid. But its worth it! Definitely an experience with having and i don't regret booking. Great for a few days during honeymoon. But more than a few days here and i think i would get bored

10/10 Excellent

Agata, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once in a lifetime experience
An amazing hotel. You could not beat this experience anywhere else. We hiked to the top of the local range and stood at the edge of the waterfall looking down - an absolute treat for the senses. We went during the rainy season so the weather was lovely and cool - not sure how the tents will fare in the warmer months without AC. I would definitely stay here again and have already recommended it to friends and family.

10/10 Excellent

Travis, Oregon, Living in Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A long ride with a Handsome reward
Hiking, views, serenity, hospitality, uniqueness, excellent staff; I can't say enough about this place. My wife and I unfortunately only booked 1 night but we're able to extent it one more. What an amazingly unique experience if you love calm, the outdoors, and culture. Be sure to walk down into the local villages and ask the staff how to hike to "The World's End".

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, difficult to reach.
Amazing hotel. We got the room with the mountain view and it was absolutely beautiful. I would recommend using their hotel pick up services because our driver had a tough time finding and teaching the place.

10/10 Excellent

Mustafa, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended if you have children want to play.
Road to hotel is dangerous and has a lot of broken areas.thete is no TV and no WIFI in room. Very good for one night for couple have honeymoon

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Amazing hotel! The staff was great, views were stunning (we never grew tired of it!) and the room/rent was extraordinary, wonderful to wake up to the view. The staff were very attentive and helped with everything, even a hospital visit was solved in and out within 30 minutes from the request. Breakfast was very good, ala carte menu was average. Very bumpy road to get up there though.
Stayed 3 nights in Jan 2024

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Vue extraordinaire depuis le chalet bien aménagé. Problème d’eau chaude qui n’a été résolu qu’inextremis, le soir du deuxième jour, malgré de nombreuses demandes... A part ce désagrément, incompatible avec la qualité affichée de cet établIssement, avis positif, personnel charmant. Une recommandation, éditer des plans des ballades à pieds à faire seuls, aux alentours.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Marie Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quelle vue!
Un magnifique Lodge au milieu des champs de thé où le temps semble suspendu...
Stayed 2 nights in Jan 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beste Aussicht, schönes Spa, gutes Restaurant. Hervorragender Service
Stayed 3 nights in Oct 2018

10/10 Excellent

XUSHENG

Liked: Cleanliness, staff & service, property conditions & facilities
简陋朴实，但风景极美
最值得称道的地方就是亲近自然。座落在风景优美的茶山上，客房被茶田环绕，景观自然出众。 早餐虽然简单，典型的英式早餐，但是坐在殖民地风格的餐厅里，看着优美的风景，自然觉得一切都值得，而且值得多住几天，细细品味。 与餐厅的优雅装饰相反，房间呈帐篷样，有些简陋朴实。因为雨夜入住，平生第一次遭蚂蟥咬，受了一点惊吓。于是非常仔细地检查每一角落，消灭发现的每一个小虫，这或许就是入住生态旅馆的必然代价。 最有问题的是，离Nuwara Eliya极远。网上标注只有10多公里，那是空中直线距离。实际要开30多公里的山路，要花一个多小时。所以，如果不是要多住几天特别享受茶园风光，建议不要去住。
Stayed 1 night in Sep 2018

8/10 Good

Lissa

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stor naturoplevelse og ren og pænt i teltene. Dog en del myrer i brusekabinen, men vi er jo også i et telt. Sødt men uorganiseret serveringspersonale (glemte bl.a. bestillinger flere gange). Undrede os, den dyre pris for opholdet taget i betragtning, at hynder og håndklæder udendørs var ret plettet og slidt, ligesom de udendørs ellers komfortable siddemøbler havde ulækkert betræk.
Stayed 1 night in Jul 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

eric, netwhrlands

Liked: Cleanliness, property conditions & facilities
Beautiful vieuw
Peaceful in the mountains, beautiful vieuw and very quit and relax Far away from everything
Stayed 3 nights in Jul 2017

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTISCH! Als wij Madulkelle met een woord moeten omschrijven dan zou dat het zijn. Je waant je echt in een klein paradijs in de bergen van Kandy tussen de theevelden! Van het moment dat we aankwamen totdat we weggingen was het personeel zo gastvrij en attent, heb zelden zo`n mooi team zien werken! Na het inchecken even tot rust komen op het terras. De lunch was net geweest maar toch konden we nog even wat eten van de kaart. In de tussentijd is waren onze backpacks naar de tent gebracht. De omgeving, het uitzicht en de oase van rust is zo geweldig! De 1e ochtend na het ontbijt een heerlijke spa treatment gedaan, we hadden Adams Peak nog in de benen dus dat was zeer welkom! De keuken brigade is een professioneel team die erg afwisselend koken, elke dag een nieuw 3 gangen keuze menu voor een bedrag van maar 18 USD. De kruiden en groenten worden zelf gekweekt naast het terras, hierdoor zie je af en toe een kok langslopen om wat vers te plukken. Het ontbijt was elke ochtend een feest, wat was dat lekker!!! Madulkelle heeft een speciaal plekje in ons hart gekregen!!!
Stayed 1 night in Apr 2017

8/10 Good

女王様, 東京 町田

Liked: Staff & service, property conditions & facilities, room comfort
朝日が素晴らしい
お茶畑の中に建つバンガローでテレビもなく静かに過ごせます。 ただ、朝6時から近くのヒンドゥ教のお寺から流れて来る音楽は頂けないので部屋のリクエストをするとよい。嫌な顔1つしないで対応してくれます。 ロケーションと共にスタッフが素晴らしいです。

10/10 Excellent

fujifuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
天空のコテージ
ニゴンボを昼過ぎに出たら渋滞の中を6時間かかって到着しました。最期の1時間は車が一台しか通れない凸凹のジェットコースターの道です。ティーファームの頂上にあるテントスタイルのコテージです。テレビも部屋の鍵もセイフティボックスもありません。山間にあるお茶畑の美しい朝日、鹿、リス、ウサギ等しかありません。今まで一番印象深い宿泊です。ここに来るためにセイロンにきました。

10/10 Excellent

Nataliia, Владивосток

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Особенное место
От Канди 2 часа езды. Это замечательное место - красивое, тихое и спокойное. Весь отель - это 20 отдельных просторных палаток, с впечатляющим видом на восходы и всем необходимым. Ещё есть спа и большой общий холл, в котором шахматы, книги и бильярдный стол. Тут же подают завтрак и по вечерам ужин из пяти блюд. Всё очень красиво и вкусно. Есть бескрайний бассейн с видом на горы. А вокруг умиротворение и тишина чайных плантаций.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tres beau séjour
Tres bel endroit, vue fantastique chambre très bien. Par contre pas bon même parfois assez agressif .

8/10 Good

erik, Malmö

Liked: Cleanliness, property conditions & facilities, room comfort
Fin utsikt
Hotellet ligger fantastiskt fint, utsikten är helt unik. Hotellet är dock svårtillgängligt pga en besvärlig väg. För det priset man betalar för hotellet så hade vi även förväntat oss lite bättre service och mat. Vi bokade en vandring upp till vattenfallet i närheten tillsammans med en guide som jobbade för hotellet och som var helt fantastisk. Väldigt trevlig, lugn och kunnig. Kan verkligen rekommendera en vandring med honom.