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Reviews of Pacaya Lodge & Spa

3.5 out of 5
Pacaya Lodge & Spa
Comarca Pacaya, Samiria National Reserve, Catarina

Reviews

9.6

Exceptional

Rating 10 - Excellent. 54 out of 67 reviews" "
Rating 8 - Good. 10 out of 67 reviews" "
Rating 6 - Okay. 2 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Stayed 1 night in Feb 2024

10/10 Excellent

Brandon Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great amenities!
Stayed 2 nights in Feb 2024

8/10 Good

Hector

Travelled with family, Travelled with group
Liked: Amenities
Location and view were good
Stayed 1 night in Feb 2024

10/10 Excellent

Silvio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Axel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my experience at Pacaya Lodge & Spa was absolute amazing
Stayed 1 night in Feb 2024

10/10 Excellent

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream of a place
Fantastic
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Stayed 1 night in Jan 2024

10/10 Excellent

Silvio

Stayed 1 night in Jan 2024

8/10 Good

Rosemary, Alamo

Stayed 1 night in Jan 2024

10/10 Excellent

Danielle, Calgary

Travelled with partner
Liked: Amenities
It’s an absolute must visit if you’re in the area. The staff are just incredible, can’t say enough good things about how nice we were treated. The views are stunning and the food was even better. Thanks for making the stay to perfect!
Stayed 1 night in Jan 2024

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent, the views amazing, and the accommodations very comfortable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super. Top quality. Beautiful room with beautiful views of Laguna Apoyo.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela, Miami Springs

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Aug 2023

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have lived in this area for years and this is my first time at Pacaya. Normally I go down to the other hotels on the Laguna but this time did not want to deal with the stairs going and up and down with my mother. Pacaya is a much easier access and comfortable place. And still has the most magical views and pool.
Stayed 1 night in Jun 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very pleasant and the place is very clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Elena Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Danny

Stayed 1 night in Apr 2023

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was really great. We had 2 rooms, one for the kids and one for us. Both were clean, and lovely. The include nica breakfast was delicious and the restaurant for dinner was very good. I highly recommend hiking down to the lagoon and spending some time at the laguna beach club. It was so fun!!
Stayed 2 nights in Apr 2023

10/10 Excellent

moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, spacious rooms, great views overlooking lake, well maiigroinds and pool.
Stayed 2 nights in Feb 2023

2/10 Terrible

Luis, miami

Liked: Staff & service
Disliked: Cleanliness, amenities
The view was nice , everything started good Lisette the receptionist is lovely well mannered, the bad thing was that someone and I pretty sure stole From our room 200 dollars , we had them before we came in , our bad we left the door open but I mean it’s a high end hotel wouldn’t expect that would happen , I am not coming back
Stayed 1 night in Jan 2023

10/10 Excellent

luis, surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nice view , not in walking distance to lagoon but very accessible by car . Will definitely come back !
Stayed 1 night in Jan 2023
Response from Silvia I on 11 Jan 2023
Thank you for staying with us and for this amazing review. We hope to see you soon.

10/10 Excellent

Bijan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem of a hotel situated high up with an incredible view of the lagoon. The staff, particularly Judy and Lisette were amazing and went beyond to make our stay comfortable. Clean rooms that feel like tree house cabins with complete privacy.
Response from GM on 5 Jan 2023
Thank you For your review! hope to see you Back soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Glaucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spa massages we had and the staff was amazing. The food was great as well

10/10 Excellent

MARIA ALFARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Lili

Stayed 2 nights in Aug 2022

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Pleasantly surprised and it was great.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful location and staff. Unfortunately, there were not many guests due to the political issues in Nicaragua. We were treated exceptionally well!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for the place in the world where I can take some time off from super busy time at work and family. I also could not have a vacation on the beach and have to stay away from the direct sun exposure. Pacaya Lodge is a paradise...Everything you need to relax and restore your energy is here...This place is very clean, breathtaking views gives your an opportunity to embrace YOUR time and make your mind have some rest. We had local eggs and cheese for breakfast, and mango from the garden tree for lunch... And you should try the lunch on Sunday! Staff is very helpful, all speak English, provide every possible services you need - thank you Marvin, Judy, Maria and Master Chef... There several excursions we enjoyed. Granada - you should see it with the boat trip! And if you like to swim in the lake - no problem. There is a wonderful Beach House, you will be taking there by the driver - just book it. We booked the room in the main building. But if you like to have even more privacy - take a cottage. Have the best cup of Nicaraguan coffee on the terrace in the morning watching a most beautiful sunrise, or have a romantic dinner right near the pool (when the lights are on at night - it looks spectacular). Life is beautiful when you discover places like that!
Stayed 6 nights in Mar 2019

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice little resort with amazing views. The rooms are well-appointed with AC and hot water, spacious with nice bathrooms. The included Breakfast is good, but we found the restaurant to be overpriced for lunch and dinner. Pool is nice but the hot tub was not working. We got a great massage as well.
Stayed 4 nights in Dec 2017
Response from Ricardo Merlo on 9 Jan 2018
Dear Sir, thank you for your comment we hope you had good memories of Nicaragua, your feedback will be review by our General Manager our intention is always doing better

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Ricardo Merlo on 14 Jan 2018
Dear Guest. Thank you for your calification. We apreciate your feed back

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing place to stay in. I stayed with my wife and kids , great pool looking over the lagoon, prices are all in dollars so youre not getting the local low priced meals but food is great , and everyone has been super nice. It is a beautiful facility .
Stayed 2 nights in Nov 2017
Dear Guest. Thank you for comment our goal is that you have great memories of Nicaragua, you and your family are most to welcome to come back. Happy hollidays

10/10 Excellent

JORDAN H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thank you very much for staying with us here at Pacaya Lodge and Spa. We can only hope that you will be back to join us again soon and take advantage of the exciting tours that we offer for day trips. Thank you, Pacaya Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you so much for staying with us here at Pacaya Lodge and Spa. We appreciate your patronage and hope that you enjoyed the service and scenery offered at our remote location. Please come back to see us soon, From all of us, Pacaya Team

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Great location/views, very attentive staff. Nicely situated overlooking the lake and seeing Granada off in the distance. The room was very nice and was very comfortable.
Stayed 1 night in Sep 2017
Thank you so much for you kind comments. Our team works hard to give special attention to all of our guests and we love to receive feedback such as yours. Please come back soon to see us!! Pacaya Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you for staying with us at Pacaya Lodge and Spa. We very much appreciate your commentary and hope that you enjoyed your vacation. Please come back soon!! Pacaya Team

10/10 Excellent

Elizabeth, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Luxury
My husband and I have been to 18 countries around the world, and well over 50 cities. Pacaya Lodge and Spa was one of the nicest facilities we've ever been to, and the staff offered the best service we've ever found at a hotel. The views are unbelievable -- absolutely jaw-dropping from multiple points around the property. The restaurant on-site serves fantastic food. We ate there literally every meal on the trip, and we never got tired of it. If you are looking for total relaxation on a trip, this is it. The staff goes above and beyond to make sure you have an unforgettable vacation, tailored around your specific needs. It's truly paradise here at Pacaya Lodge, and we can't wait to go back!
Stayed 8 nights in Aug 2017
Response from Phil on 21 Feb 2018
Greetings from Pacaya! Thank you so much for your comments, our team is dedicated to making our guests' experience a memorable one. With that in mind we treat everyone that comes to our resort like family and I am so happy that you felt the Pacaya Spririt while you were here. Please come back to see us soon - we are always looking for ways to improve the guest experience and the menu as well! Thanks again - we hope to see you again soon, Management Team

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful: Out of the way, but not remote.
Hotel grounds are excellent. View from my room was exquisite. I spent most of our stay out on the balcony of our room filling my mind with peacefulness and stunning view of nature, the lake/lagoon and volcano. The restaurant, rest of hotel, and staff, equally excellent. I made myself to memorize their names: Judy Mae at front desk, Raul at restaurant and luggage handling, Phillip at administration, Don Manuel, a wonderful gentleman at room service. All of them made our stay pleasantly unforgettable.

10/10 Excellent

Onxy, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet hotel
Great hotel, stunning views over Laguna de Apoyo. The hotel provides shuttle service to the Lagoon and into Granada at 9 and 1, with pick ups at 1 or 4. They can also arrange drop offs and pick up at other times for a small charge. Its perfect for people who want a 5 star hotel away from the noise and busy city. Conviently located to Laguna de Apoyo and you get a discount when you go to the Beach Club, and if you go early enough, you'll have the Lagoon to yourselves. Ricardo and Gordon are fantastic!
Response from Ricardo Merlo on 20 Feb 2017
Dear Sir. Thank you for comments it was a pleasure for us that you stay in Pacaya Lodge & Spa, We hope you had nice memories of your trip in Nicaragua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property with stunning views of Apoyo
Amazing location, property and staff. Always greater with a smile. Staff spoke English and was super helpful. Beautiful area with incredible access to Apoyo lake. Property was definitely well take care of and rooms were very modern but yet felt corrrect with the surroundings.
Response from General Manager on 20 Feb 2017
Dear Sir Thank you for your comments it was a pleasure for us that you stayed in Pacaya Lodge & Spa We hope you had good memories of Nicaragua

10/10 Excellent

Lynn, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel - great staff
Stayed 2 days. Lovely hotel. Great nature walk from hotel - saw lots birds and monkeys. Hotels shuttle to Granada and to shore of laguna.

10/10 Excellent

Jessie, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort.
From the moment we arrive the welcoming experience was exceptional, all hotel staff were very professional and well educated, a breathtaking view, high class hotel room etc. Definately a 5 ***** resort. Cant wait to come back.

8/10 Good

AMH, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new hotel with a view and a great staff!
The view from this hotel is amazing and the facilities are very nice. Was fun to hear the howler monkeys every day and see the changing of the light over Apoyo.

8/10 Good

Cathy, BERMUDA

Liked: Cleanliness, property conditions & facilities, room comfort
beautiful appointed rooms breathtaking views
staff need work experience. We were told contradictory things. almost no one understood English - was is if only the bellman Gordon. Facility is modern, well designed and brand new..but it's so new staff didn't know how to operate things. No one was able to show us how to use the in-room safe. Beautifully appointed rooms and breathtaking views of Apoyo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Incredible staff!
Great construction craftsmanship! Great staff! Needs more lounge chairs by pool.

6/10 Okay

Michele, Houston, TX

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wait and See - Many New Facility Kinks to Work Out
Arrival and reception a the facility was pleasing and as expected. Issues began with the shower in the rooms. These were not constructed correctly and I am surprised they even attempted to open the facility in this condition. The problem was the shower area was not curbed to keep the water in. Essentially it was flat tile floor with a drain in a slight depression. Within two minutes of running the shower the water was heading under the glass enclosure and was flooding the entire bathroom and into the bedroom area. Surely the staff knew this would happen when they placed us into these rooms. My husband and I cleaned up the mess using room towels. My adult sons in an adjacent room were not quite as attentive as we were and did not notice the water until it had completely flooded the bathroom and part of the bedroom. My sons viewed two other rooms all constructed the same until finally they were placed in one of the cabin rooms with properly constructed showers. My husband and I notified the front desk the next day and were told we could use the shower and a cleaning staff would mop the floors - not a good idea unless you are intent on ruining your facility with flooded floors. They did not offer us a new room and we did not insist on receiving one a new room. The next day we dammed up the shower area with towels and all was fine - were only there two nights anyway. The one other disappointment was the amount of time to get any meals served - 1.5 to 2 hours.

10/10 Excellent

CARLOS, sjo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy soñado, cerca de la ciudad, excelente ubicación de las cabañas con relación a la salida del sol.. espectacular TODO!!!
Stayed 1 night in Apr 2024