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"That was one of the best spas"

"This was our second stop in Dominican Rep we were coming from a 5 stars resort in Bavaro where we had a great experience. At HM Food, the main buffet was repetitive but acceptable, the grilled meat was a safe every day, chicken or beef, fruits not the best i ate in Dominican Republic. Italian rest honestly to be avoided, Dominican rest better but I’m not sure if I got poisoned there. We booked a room with ocean view and the view was spectacular in particular at the sunset, cleaning and dimensions of the room were acceptable and we had a fantastic hammock on the balcony that was a great spot, bad of the room air conditioning and fridge extremely noisy and hot water one day yes and one day no, no idea why Provide a review about the animation team is very personal, in my opinion more than entertaining the guys were flirting with the girls and not paying attention to other customers, there’s few activities and no one is reaching out to include you, the evening shows like magicians and dancing groups were good but everything ends at 11 pm that in my opinion was too early on holiday The pools were okay, the sea for non-expert swimmers better to avoid, no fish or tortoises to see under the water so you won’t really miss anything. We had horrible experience at the checkout with the uber drivers, they were accepting book but asking to cancel it to charge more on cash,we have been forced to accept Overall is an acceptable low cost resort basically you get for what you pay. "

"We had a fabulous time the entire week! From the food to the entertainment, Bahia Principe did not disappoint. We absolutely loved our trip and accommodations."

"We traveled with kids and had a good time, just keep in mind that there’s not a lot for kids besides the pool and beach not playgrounds etc. the food was good really and the staff were very friendly and helpful. The restaurants were great. "

"Family-frie dky. Very nice staff. Very clean"

"This ‘resort’ was pretty ho hum. Nothing special. Very limited menu - and same menu for both lunch and dinner. Very disappointing Limited pool chairs. The pool deck’s side tables were all chipped and rusting. Staff were not friendly. We arrived 6:30 am (sorry - that’s just when our flight got in!!). On arrival of course there was no room available. No suggestion of “go have a coffee and breakfast on us (or at a reduced rate)”. I asked if they had a guest room available for use by guests arriving early or checking out late. No. And no suggestion of where to go to change - which we just did in the lobby washroom. We went to the restaurant and had a very light bite to eat from the buffet - each of us were charged full price of $20 pp and ate about $5 worth. We checked back every few hours to see if our room was available and every time the reception was cold. Not welcoming. I even had to pay for the 2 bottles of water I asked for. We finally got our room approx. 3 pm. When I asked if it was ocean view the woman was quite indignant - “oh no!!!! It’s city view”. Well their city view is a view of the hotel’s parking lot where service vehicles (trucks and vans) come and go. Guests arriving in the afternoon got a much more warm welcome - including complimentary rum punches. Not us!! Had we been treated as if they were happy to have us as guests my review might be better. But seriously not one person was warm or welcoming. "

"From the very first day, the bathroom was flooding every night. The water was dripping from the ceiling, and not just slightly—it was a significant and constant leak. We reported this issue multiple times, both by phone and in person at reception, but unfortunately no action was taken. What is most concerning is that only on the last day, at check-out time, someone was sent to inspect the issue, which turned out to be caused by the air conditioning. The amount of water was excessive and posed a serious safety hazard, especially for children. In fact, my son slipped due to this situation, which is completely unacceptable. Additionally, the air conditioning was making loud banging noises every 10 to 15 minutes. During the first nights it was quite alarming and made it difficult to rest. Regarding cleanliness, it was also below standard. The bed sheets were not changed, and when we returned to the room, there was still sand in the bed from the morning, indicating that cleaning was not done properly. The bathroom was also not properly cleaned. This experience gave us the impression that, because we booked through an external platform such as Hotels.com, we did not receive the same level of attention, which is very disappointing. While other aspects of the stay were acceptable, the condition of the room made our overall experience very negative. We expect this matter to be taken seriously and would appreciate a response..."

"Excellent place to lay down and relax. It is quiet, mainly for honeymooners and adults. The place is clean and comfortable. Food is excellent and the staffs are very friendly. The pool-bartenders are great. I highly recommend this hotel. "

"The best of best. Altos de Chavon highly recommended to go visit. 5 stars restaurants with the best art culinary chefs "