Casuarina Holidays from NZ$1,899

Great appartments, helpful staff, tremendous locale

Having visited Darwin before, I booked this property expecting an oceanfront view. Unfortunately, the reality was quite different. While the listing creates the impression of being oceanfront, the property is actually some distance from the waterfront and does not offer the direct oceanfront experience that I was expecting. I was also under the impression that it was a penthouse apartment, but the unit is located on a mid-level floor rather than at the top of the 26-storey building. What was most disappointing, however, was the host's lack of flexibility and hospitality. Check-in was strictly set at 3:00 pm, yet the instructions for collecting the keys were only provided at that exact time. As a result, I did not gain access to the apartment until approximately 3:45 pm to 4:00 pm. I also requested a modest one-hour late check-out due to our flight schedule, but this was declined. While hosts are entitled to enforce their policies, there appeared to be little effort made to accommodate guests or provide any flexibility. The apartment itself was clean and centrally located, which are its main strengths. However, the misleading expectation of an oceanfront view, combined with the host's rigid and unaccommodating approach, impacted our overall experience. I would recommend this property only to travelers seeking a clean and convenient place to stay and who do not place much importance on customer service, flexibility, or being genuinely close to the waterfront.

From a grumpy check in to a property that has seen better days. At the high price we paid U have expected daily cleaning, better condition and bigger rooms. Bathroom was so small you could not open the door if someboby on the toilet. I do understand they advertise weekly cleaning. But that is inadequate. The gym was pathetic, old machines desperately in need of a service. Cramped and like the toilet can only really fit one person in at a time. I normally dont give bad reviews. I just dont comment as I feel its unfair on the property to have an enternal bad review. But this time I feel its only fair on other guests to comment. I have stayed over 100 nights this year in hotels and serviced apartments and this was the worse in recent years. The other property for being worse was the Ramada by Wyndam Sukhumvit 87 in Bangkok. So it must be the brand. Only redeeming element was the roof top bar. Great staff, drinks and view. The pool was great, except one day it had to be shut as it failed its chemical testing!. I would not recommend this property.