Top Hotels Near Cascade Bay Waterpark in Minneapolis - St. Paul from NZ$85

"The room was too cold and we couldn’t adjust the temp. The staff were very friendly, though!"

"Yes it was clean and the staff were awesome, also. The wifi was on point"

"I really like the location and the cleanliness of the hotel."

"The desk clerks at check-in and check out we’re not friendly"

"The king size room was nice. Very clean, I did check for bugs! Hope I didnt miss any! Breakfast was the standard. Edible not delicious! Coffee was great. The first shuttle ride from Airport was great, the guy came around opened my door got my bag. It was great. The ride to the airport not the same, we were all waiting in the lobby for our time to leave. The driver was also just hanging out. When we all left to get in we all broight our luggage around to the back for him to lift in the back. Then he got in and pushed the button to open the door. It was a cold day. Maybe he could have warmed it up a bit before we all got in? It was warm by the time we got to the airport. Otherwise, everything was great."

"No one around when I arrived. Had to wait around for 15min. Front desk person was at the airport picking someone up. No apologies for the wait. Romote in the room didn't turn on the TV . Smelled like urine in the hallway but the room was clean. Curtains were ripped."

"Hot tub was broke "

"No pool. Only rain shower"

"My recent stay at this property was deeply disappointing due to a severe lack of cleanliness, neglected maintenance, and unprofessional management. The room itself was in unacceptable condition: the TV didn't work, the bathtub was stopped up and visibly dirty, and the toilet looked like it hadn't been cleaned in a month. To make matters worse, the smoke alarms kept going off. When no staff bothered to investigate or fix the issue, I was forced to take the unit down myself just to get some peace in the room. The staff at check-in was as helpful as he could be given the fact he said he was new and didn't know how to check me into the computer while a night audit was going on. At first he said I would have to come back after 7am (it was just after midnight when I arrived) The rest of the staff were completely uninterested in their jobs, but the biggest issue was the management. When I went to the front desk to ask a random question, the manager's response was to immediately threaten me with a fire department fine rather than addressing the actual problem. She was pushy, loud, and constantly blamed third-party companies instead of taking accountability. Good management anticipates issues, calmly resolves them, and empowers their staff—they do not make excuses or burden guests with their internal problems. Overall, the hotel is severely neglected and customer service is nonexistent. This is simply not a place I would ever recommend or be proud to say I stayed at."