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Reviews of Hotel Alcázar de La Reina

4 out of 5
Hotel Alcázar de La Reina
Calle Hermana Concepción Orellana, 2, Carmona, Seville

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 307 reviews" "
Rating 8 - Good. 125 out of 307 reviews" "
Rating 6 - Okay. 26 out of 307 reviews" "
Rating 4 - Poor. 11 out of 307 reviews" "
Rating 2 - Terrible. 2 out of 307 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking availability limited. Prices dropped almost half from the time we did the boking but they refused to adjust once we were there.
Stayed 2 nights in Apr 2024

6/10 Okay

Bernd

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our standard double room was very spacious and clean. The staff were very friendly and helpful. However, our room was rather dated and in need of a revamp. There were no facilities to make a tea or coffee in the room, absolutely nothing, not even a bottle of water. The minibar war plugged in, but completely empty - very strange and really not at all what I would expect from a 4 star hotel. The breakfast room is in a windowless basement room with paper tablecloths, the breakfast was 'okay' but nothing like at other 3 and 4 star places we have stayed on this holiday. I am not sure how they can get 4 stars?! Would not stay again :-(
Stayed 1 night in Mar 2024

8/10 Good

Henrica, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a perfect getaway and a beautiful place to stay. At this time of the year it was quiet and offered an ideal location to relax. We took our bikes to cycle in and around Carmona and were pleased to know there was a designated secure parking area in the hotel underground garage for bikes. Really enjoyed the location and accessibility to explore the town by bike and foot. Very nice and highy recommend as an alternative or additional stop to Seville.
Stayed 1 night in Jan 2024

6/10 Okay

edward

Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is well positioned in the old town, parking is available at additional cost, the entrance and parking bays are tight, very tight! The Wi-Fi in the hotel was hit and miss, quite often unavailable in the room. The superior bedroom only had a standard double bed, which was disappointing, the shower head had to be tied up to be functional. The breakfast selection (at additional cost) was good. The pool is unheated salt water, very refreshing, sun loungers are limited and can get busy.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in an amazing town.
Stayed 1 night in Oct 2023

10/10 Excellent

Olga

Stayed 3 nights in Sep 2023

4/10 Poor

george, seaford

Liked: Staff & service
Disliked: Property conditions & facilities
This is a beautiful property with the most horrible beds I have slept in in all of spain. If you want to sleep in a child's hard bed. This is the place for you.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August stay
Beautiful hotel with a very peaceful environment, the room was very comfortable and it was cleaned everyday.we stayed for nine nights and enjoyed every moment. A big asset for the hotel is the staff who are very friendly and helpful especially Daniel on reception and Antonio in the bar. The food in the restaurant and bar was very good.would 100% stay here again.
Stayed 9 nights in Jul 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Rogerio, Bellevue

Response from Front Desk on 7 Jul 2023
Hola Rogerio.Muchas gracias por por dejarnos vuestra valoración, es importante para nosotros las opiniones de nuestros clientes para poder mejorar.Un saludo

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Fantastic hotel . Lovely setting . Great friendly staff. Breakfast superb This is my second visit and we all enjoyed it
Stayed 1 night in Apr 2023

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family of 4, 2 adults and 2 teens. Nice property, great location, nice bathroom, comfortable beds. Swimming pool was not open in March. Free parking outside, I think the hotel has indoor paid parking but we did not use it. Laundry service is expensive per item of clothing, not available on weekends, no laundromat in town. Restaurant has a casual and formal side with different menu items, food was okay, 2 of 3 staff were unfriendly on the first night, better on the second night. Front desk staff were indifferent. We had a family room with 4 beds on the ground floor at the front, very loud traffic noise, Walls are very thin, we could hear another guest's entire phone conversation in the hallway/their room through the walls.
Stayed 3 nights in Mar 2023

6/10 Okay

Simona

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023

8/10 Good

Heiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy tranquilo, acogedor, solo comentar que la bañera está muy desgastada y hay riesgo de caída. Muy bueno el servicio de bar y restaurante.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

8/10 Good

timothy

Stayed 1 night in Oct 2022

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant and yoga classes. Really Nice place but just needs a little more attention
Stayed 3 nights in Oct 2022

4/10 Poor

Gavin

Liked: Room comfort
Not PET FRIENDLY at all
The hotel is alright, nothing special and certainlg not worthy of 4 stars, a bit tired as are most historic hotels. Needed a bit of investment. Grumpy receptionist who advised the lift doesnt work soy wife with her leg in a cast and crutches had to navigate lots of stairs. The highlight was the next morning when we were asked to pay an additional €25 because we had a pet. The room was only €70 for 2 adults. I just dont get it. Its a 'pet friendly' hotel, but there was nothing in the room for the dog, no water, no bowl, nothing. So what is the €25 euros for. I asked if children have to pay a supplement but just got a blank look. Wouldnt go back to that hotel, but would certainly go back to Carmona.
Stayed 1 night in Oct 2022

8/10 Good

Dev

Stayed 1 night in Jul 2022
Response from Daniel Sabugal-Jefe de Recepción. on 4 Aug 2022
Desde el Hotel Alcazar de la reina, queremos agradecerle, queremos agradecerle que eligiera nuestro hotel. Esperamos verle de nuevo. Reciba un cordial saludo

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, not restaurant
Lovely interior spaces and a cool, comfortable room and bed with a wonderful view out across La Vega. Friendly staff, but I don't recommend the restaurant. It was supposed to open at 7.30pm and we gave up when there was no sign of active staff by 8.10. Perhaps just a signage issue, since most dining establishments in Spain seem to start at 8pm or later. Or perhaps we needed to pre-book for anyone to show up.
Stayed 1 night in May 2022
Response from manuela on 14 Jun 2022
Dear : First of all we want to thank you to visit us. About the opening time in our Restaurant, that is 20:00h every day, never close. So I am sorry for the delay of 10 minutes . We hope to see you soon. Best regards. Manuela Bonilla Booking Dpt

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alcazar de la Reina is an exceptional hotel with friendly and attentive staff. Their restaurant is 5 stars in my opinion! Carmona is a beautiful city not to be missed!
Stayed 1 night in May 2022

10/10 Excellent

Timothy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. Warm service. Delicious breakfast. Super clean. Rooms could use a bit more color/decoration.
Stayed 1 night in Mar 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not easy to find with a GPS. Suggest to use road to enter thru Puerta de Córdoba in the historical part of Carmona and not use city center to find the hotel. It is best to leave car in the hotel’s parking paid facility and walk through the charming town. Hotel restaurant is great and the breakfast buffet was excellent.
Stayed 2 nights in Jan 2022

8/10 Good

Mike

Liked: Cleanliness
Clean & average
Room clean and comfortable. No tea facilities in the room or available in the hotel. Good location. Late season visit so very quiet. Great restaurant recommendation.
Stayed 1 night in Oct 2021

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 4 nights in Jun 2021

8/10 Good

timothy

Travelled with family
Liked: Cleanliness, staff & service
reat location
Lovely staff. Nothing too much trouble. Rooms a bit tired and pretty basic. Beautiful pool area. Great location.
Stayed 2 nights in Jul 2020

6/10 Okay

Desmond

Liked: Cleanliness, room comfort
Delightful building. Bit weird though.
Bit weird honestly. Looks great on the outside, building structure and location is great. It wouldn't be hard to make it a lot better. Marble everywhere and gold taps looks more Berlusconi than top quality. Room had great view and bed is good. Everything works. Truly terrible breakfast room in the basement with semi-pornographic trompe d'oeil pseudo mythological scenes on the walls. Overheated and no natural light. Breakfast wasn't much better than the room it's served in. A buffet with too few guests to ensure turnover and freshness. Hour old fried egg anyone? Catering staff helpful but trapped, I fear. Reception staff not particularly helpful either. All the basics are there but it feels lazy.
Stayed 2 nights in Mar 2020
Response from Quiality department on 24 Mar 2020
Thank you for your comments that we will pass to our staff. We will use your commets to improve our service to our clients that is our most important issue. Best regards

8/10 Good

mary

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the irish bar was pushed in the advert but was only open for 3 hours and no draught beer. the swimming pool has pigeon poo and feathers in it and the pigeons wash and drink in the pool. pigeon poo all around the seating area. very unhygienic. parking costs are high. was told I could park my motorbike outside and 3 days later I was told to move it. rooms were good and staff pleasant would not return at there prices, as the facilities are not as advertised. 2.5 star not 4 star.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Old-fashioned charm, but at the expense of dated amenities
Stayed 2 nights in Jul 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.and nice food. Shame about so many pigeons.
Stayed 3 nights in Jun 2019

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont miss the place
Carmona was a nice surprise and we were plaesed to stay at the Alcazar De la Reina wich is pefectly located at the walking distance from any interesting point to visit; The rooms are quiet, confortable and the restaurant excellent.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position and facilities in peaceful location.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Pat

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Atmospheric building with some slight issues. All staff absolutely excellent, particularly Reception who dealt proactively with our air conditioning/heating problem.
Stayed 1 night in Oct 2018

4/10 Poor

michael

Liked: Cleanliness
Disliked: Property conditions & facilities
room for improvment.
Some issues with the hotel. Nearly half the plates in the breakfast room where chipped and should be replaced. The sonic bird deterrent made it an unpleasant and unrelaxing place to spend time by the pool. You could only be locked in your room or leave the room open. With bars on our windows no fire escape. The room keys had a metal fob on which clanked when ever used this made it hard for people to leave or entre a room in silence. That's not the guest fault but that of the hotel. You have to pay £10 to use the sauna its not what you would expect on a 4 star . The Staff in general where pleasant enough.
Stayed 3 nights in Oct 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bin the Irish pub!
Breakfast wasn't upto scratch and pool needed cleaning. So called Irish pub was out of place, dead and left little room for nicer, typical local bar attached to restaurant. Rooms as to be expected in old building but with plenty of space and decent bathrooms.
Stayed 2 nights in Oct 2018

8/10 Good

Larisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Stayed here on a recent visit to Carmona as it seemed to be fairly central to the various places to visit. Some of the roads are VERY narrow, so quite a hair raising arrival! However, received a warm welcome and one of the reception staff went with my husband to show him the car park. Our room had a view over the rooftops, but no problem as we had arrived after dark anyway! The air conditioning was very welcome and the room was large and spotlessly clean. The beds were quite firm, but personally that's no problem - I would rather that than too soft! We enjoyed tapas in the bar area - a good selection and very reasonable prices. Breakfast was served in a basement room - but with fantastic tromp l'ceil around the walls and the room was huge. The breakfast selection was great - much better than many of the hotels we have stayed at. A good selection of cereals, fruit, bread, youhurts, cold meat and a hot selection. Wouldn't hesitate to stay here agin or to recommend to others. The only complaint was the rather annoying flickering light in the lift!
Stayed 1 night in Sep 2018

8/10 Good

Rosamund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi system poor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the front desk are very helpful. Good, simple breakfast. The view is nice. The town is absolutely adorable
Stayed 1 night in Mar 2018

6/10 Okay

Timothy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Very poor value for single occupancy
We stayed here for three nights and booked two rooms for 3 adults. Including breakfast we were charged the same for each room, but one was obviously inferior to the other, and was alloted to our single adult. We booked three months in advance and obviously should have asked for 2 rooms for 4 people as the cost would have been the same and we would have been given similar rooms. When we asked if the single adult could move to a better room we were told that the hotel was fully booked for the 3 nights. This was not true because the hotel was plainly only about half full on our third night (Sunday). Not happy customers.
Stayed 3 nights in Mar 2018

8/10 Good

Penny, London

Liked: Cleanliness, staff & service, property conditions & facilities
Attractive hotel
Stayed for a night on our way from Seville airport to Cordoba. Hotel was easy to find and there was free parking out front at the lookout spot - I think you can also pay for private parking at the hotel. The room was really spacious - though a bit cold (I guess for most of the year that's not an issue) - found an extra blanket in the closet which helped. There is a nice looking pool (we were there in winter so didn't use it).
Stayed 1 night in Dec 2017

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carmona
,Carmona a great place,by itself, but also easy access to Seville by. bus. Only downfall bus stop on other side of town, about 15mins walk away
Stayed 3 nights in Nov 2017

10/10 Excellent

Ahmed, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Reasonable breakfast.nice views. Nice amenities. Historic town.
Stayed 1 night in Oct 2017

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hillside village
A great hotel on the edge of the town, so easy to drive to it. We were lucky to get free parking outside the hotel. Very helpful checkin staff as they helped us plan our trip to Serville by bus and told us about a tour at a olive grove
Stayed 2 nights in Sep 2017