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Clean rooms, very friendly staff and very well placed for the Arena. The only thing I would have liked is real ale in the bar, even in bottles. But I would recommend the hotel and would stay there again if in Cardiff.
The hotel is centrally located and close to all amenities. The staff are helpful. They go above and beyond to make sure guests have a lovely experience however the hotel is in a dire condition. It needs some serious refurbishment. My room was in a bad condition. If they are going to charge people such a high rate, they need to make sure the hotel is in good condition and cleaned.
The staff were super friendly, check in was easy and quick, they stored our luggage until time for check in. Very comfortable bed, quiet and perfect temperature through the night. Would definitely revisit and recommend to friends.
Great overnight stay thats close the centre. We were on the 4th floor and couldn't hear much road noise. They gave us a king sized bed which was unexpected and had the best sleep!
Staff very friendly. Foyer and reception look great however the condition of the rest of the hotel needs modernization. The room had no air con but did have a table top fan. However, this could not be placed on the desk as the position of the plugs so close to the top of the desk made this impossible. Couldn't leave the window open as the traffic noise was too loud even on the 5th floor. The shower had very little water pressure.
Verified traveller
Stayed 3 nights in Sep 2023
6/10 Okay
Peter
Travelled with partner
11 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel condition is a little tired and lacks preventative maintenance (one lift not working for duration of stay). The basement car park is overpriced, the meter wasn't working and there was no signage advising that payment could be made at reception when checking in. Staff were friendly and efficient on the whole but bar staff diverted away from bar to cope with large parties in the restaurant. There is no air con in the room which was incredibly stuffy and hot even with window open and counter top fan working. Traffic / pedestrian noise was loud with window open. Good city centre location.
Avoid ! We left after 20 minutes of being there , very dirty and broken furniture.strong smell of old cigarette smoke in the room , and this was a ‘premium room’.
Sophie
Stayed 1 night in Sep 2023
6/10 Okay
Kalli
4 Sept 2023
Kalli
Stayed 1 night in Sep 2023
Response from Park Inn Cardiff City Centre on 13 Sept 2023
Dear Kalli, Thank you for providing our staff with your feedback from your recent stay. We are thrilled to know that you enjoyed your time spent with us, we hope to welcome you back in the near future. Kindest Regards,Park Inn Team
We had a amazing time. The front staff was helpful and friendly and always had the answers to or questions. Stephanie was amazing and has a great group of people there.
Verified traveller
Stayed 4 nights in Aug 2023
4/10 Poor
Sandra
16 Aug 2023
Sandra
Stayed 1 night in Aug 2023
Response from Park Inn Cardiff City Centre on 13 Sept 2023
Dear Sandra, Thank you for providing our staff with your feedback from your recent stay. We are thrilled to know that you enjoyed your time spent with us, we hope to welcome you back in the near future. Kindest Regards,Park Inn Team
8/10 Good
Verified traveller
Business traveller
11 Aug 2023
Liked: Staff & service, room comfort
Good location. Foyer and restaurant area very nice but the rooms are tired. I booked a superior room and it was anything but! Needs an update. Staff all very friendly and helpful.
Verified traveller
Stayed 1 night in Aug 2023
Response from Park Inn Cardiff City Centre on 14 Aug 2023
Dear Guest, Thank you for taking the time to review your recent stay at our hotel, we have passed on your comments to the relevant department in which they will be taken into consideration. Kind Regards,Park Inn Team
8/10 Good
Walter
8 Aug 2023
Walter
Stayed 1 night in Aug 2023
Response from Park Inn Cardiff City Centre on 13 Sept 2023
Dear Walter, Thank you for providing our staff with your feedback from your recent stay. We are thrilled to know that you enjoyed your time spent with us, we hope to welcome you back in the near future. Kindest Regards,Park Inn Team
Response from Park Inn Cardiff City Centre on 6 Aug 2023
Dear Olanrewaju, Thank you for reviewing your recent stay with us, we are thrilled to know you enjoyed your time spent here. We hope to welcome you back soon.Kind Regards,Park Inn Cardiff
Response from Park Inn Cardiff City Centre on 6 Aug 2023
Dear Adrian, Thank you for reviewing your recent stay with us. We are delighted to hear that you found all of our staff great, we do hope to welcome you back very soon. Kindest Regards,Park Inn Team
10/10 Excellent
T A
6 Aug 2023
T A
Stayed 1 night in Aug 2023
Response from Park Inn Cardiff City Centre on 9 Aug 2023
Dear Guest, Thank you for reviewing your recent stay with us. We hope to welcome you back in the future. Kindest Regards,Park Inn Team
Response from Park Inn Cardiff City Centre on 5 Aug 2023
Dear Victoria, Thank you for reviewing your recent stay. We are delighted to hear you enjoyed everything and we hope to welcome you back soon. Kindest Regards,Park Inn Team
Response from Park Inn Cardiff City Centre on 2 Aug 2023
Dear Joanne, Thank you for reviewing your previous stay at our hotel, we are delighted to hear that you enjoyed your time here and that you found all of our staff friendly. We hope to welcome you back soon. Kindest Regards,Park Inn Team
8/10 Good
hywel
31 Jul 2023
Liked: Cleanliness, staff & service, room comfort
curtains falling off window otherwise hotel was very well worth the mney
hywel
Stayed 2 nights in Jul 2023
Response from Park Inn Cardiff City Centre on 2 Aug 2023
Dear Hywel,Thank you for taking the time to provide us with your feedback from your previous stay. We are sorry to hear about your curtains, this has since been rectified. We hope despite this we will welcoming you back in the future. Kindest Regards,Park Inn Team
10/10 Excellent
Clive
30 Jul 2023
Clive
Stayed 1 night in Jul 2023
Response from Park Inn Cardiff City Centre on 2 Aug 2023
Dear Clive,Thank you for reviewing your recent stay. We are delighted to hear you enjoyed your time spent with us and we hope to welcome you back in the near future. Kindest Regards,Park Inn Team
6/10 Okay
Sin Tung
Travelled with group
27 Jul 2023
Liked: Cleanliness, amenities
Convenient location, difficult to park
Sin Tung
Stayed 1 night in Jul 2023
Response from Park Inn Cardiff City Centre on 2 Aug 2023
Dear Sin,Thank you for reviewing your recent stay. We are delighted to hear you enjoyed your time spent with us and we hope to welcome you back in the near future. Kindest Regards,Park Inn Team
One of the lifts wasnt working which was a bit of a pain!
Rooms were a good size and beds were really comfortable!
Stuart
Stayed 2 nights in Jul 2023
Response from Park Inn Cardiff City Centre on 24 Jul 2023
Dear Stuart, Thank you for providing us with your feedback from your recent stay. We do apologise in regards to one of our lifts currently being out of order, we are awaiting for the correct parts to be delivered. We are delighted to hear that your enjoyed the rest of your stay especially our bed, we hope to welcome you back soon.Best Wishes,Park Inn Cardiff
8/10 Good
Verified traveller
11 Jul 2023
Liked: Cleanliness, staff & service, room comfort
Cardiff
Hotel was lovely but air-con in the room was faulty and making lots of noise. They moved our room however this one also had the same problems.
Verified traveller
Stayed 1 night in Jul 2023
Response from Park Inn Cardiff City Centre on 13 Jul 2023
Dear guest, Thank you for providing your feedback from your recent stay, we are happy to hear you enjoyed your time spent with us. I have passed your feedback on to our maintenance department to hopefully rectify this quickly. Despite this, we hope to welcome you back soon. Kindest Regards,Park Inn Cardiff