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Citrus Hotel Cardiff by Compass Hospitality

3.0 star property
Travelers start their day right with a full breakfast menu and staff who genuinely want to help - the morning routine that makes Cardiff stays better

Choose dates to view prices

Citrus Hotel Cardiff by Compass Hospitality is centrally located. The staff's helpful attitude stands out. Guests enjoy in-room WiFi, complimentary coffee and tea in the lobby, and practical luggage storage that simplifies their city visit.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Hairdryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Hairdryer
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for (Top Floors) Deluxe King room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe King room with view

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Hairdryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for (Top Floors) Deluxe Twin room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe Twin room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Hairdryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Located in Cardiff City Centre, a neighbourhood in Cardiff, Citrus Hotel Cardiff by Compass Hospitality is in a shopping district and near a train station. Cardiff Metropolitan Cathedral of St David and Cardiff Castle are notable landmarks, and travellers looking to shop may want to visit St. David's and Capitol Shopping Centre. Looking to enjoy an event or a match? See what's going on at Utilita Arena Cardiff or Principality Stadium.
Visit our Cardiff travel guideOpens in a new window
Map
Bute Terrace, Cardiff, Wales, CF10 2FE

What's nearby

  • Utilita Arena Cardiff - 1 min walk - 0.0 km
  • St. David's - 6 min walk - 0.6 km
  • Cardiff Castle - 11 min walk - 0.9 km
  • Bute Park - 12 min walk - 1.1 km
  • Cardiff Bay - 17 min walk - 1.4 km

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 32 min drive

Restaurants

  • ‪Espresso Bar - John Lewis - ‬3 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Prezzo - ‬3 min walk
  • ‪Slim Chickens - ‬3 min walk
  • ‪Wahaca Cardiff - ‬4 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

Hotel near Utilita Arena Cardiff
Located close to Cardiff Metropolitan Cathedral of St David and St. David's, Citrus Hotel Cardiff by Compass Hospitality has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self-parking (surcharge) and a vending machine
  • Coffee/tea in reception, luggage storage and a 24-hour front desk
  • Laundry services, smoke-free property and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 81 rooms boast comforts such as free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with baths or showers and free toiletries
  • Electric kettles, housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 8.95 for adults and GBP 5 for children
  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 October 2024 to 31 December 2025 (dates subject to change).
This property will be closed from 27 November 2023 to 1 October 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 8.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Frequently asked questions

Is Citrus Hotel Cardiff by Compass Hospitality pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cardiff by Compass Hospitality?

Self-parking is available for GBP 12.00 per night. Limited spots are available.

What time is check-in at Citrus Hotel Cardiff by Compass Hospitality?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 10.00 (subject to availability).

What time is check-out at Citrus Hotel Cardiff by Compass Hospitality?

Checkout is at 11 AM. Late checkout is available for GBP 10.00 (subject to availability).

Where is Citrus Hotel Cardiff by Compass Hospitality located?

Located in Cardiff City Centre, this hotel is steps away from Utilita Arena Cardiff and Cardiff Metropolitan Cathedral of St David. Capitol Shopping Centre and Cardiff Tourist Information Centre are also within 10 minutes. Cardiff Queen Street Station is 6 minutes by foot and Cardiff Central Station is 8 minutes.

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Reviews

Citrus Hotel Cardiff by Compass Hospitality Reviews

7.6

Good

7.8

Cleanliness

8.8

Location

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 180 out of 574 reviews
Rating 8 - Good. 225 out of 574 reviews
Rating 6 - Okay. 82 out of 574 reviews
Rating 4 - Poor. 46 out of 574 reviews
Rating 2 - Terrible. 41 out of 574 reviews

Reviews

8/10 Good

Euryn

Liked: Cleanliness, staff & service
Hotel staff where very nice and helpful. Room was OK and location ideal for us. I will stay there again
Stayed 2 nights in Oct 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy Bed

Bed was super comfy...great location for central Cardiff...was on a solo trip but felt safe.
Stayed 1 night in Sep 2023

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and good location if you’re looking to shop or just enjoy cardiff in general. Really pleased and easy check in and out. Highly recommended
Stayed 1 night in Oct 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception and a big, clean room. Thank you!
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service
We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was spacious and clean. The bathroom was clean. Would recommend to people.
Stayed 4 nights in Aug 2023

8/10 Good

Shilu

We have been recently stayed in the hotel and checked in by member of staff Andrea who has excellent customer service, who has knowledge of needs and requirement of the guest. Who she go above and beyond for us. Our stayed been great due to her service😊😊😊
Stayed 1 night in Oct 2023

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities
Friendly staff. Big comfy bed. Rooms very hot. Parts of skirting board missing around room.
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value on a spacious room with a view. *****

...I chose this hotel (vs others in a similar price range) for a clean, spacious room with a bit of a view (upper floors, for a little xtra money) and a friendly and helpful staff and the Citrus delivered, so it was a great value-play for me, absolutely!!! Thanks, Citrus, see you next time. *****
Stayed 3 nights in Nov 2023

8/10 Good

Georgios

Liked: Staff & service
Nothing was unique. All the basics were good. They must fix the shower batteries
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The shower’s water pressure was really bad. Housekeeping annoyingly woke me up by knocking on my door on the day I was checking out. Surely they should have a list of people who have checked out already? Other than that it was a good stay. Good location and price.
Stayed 2 nights in Nov 2023

6/10 Okay

Catriona

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were lovely. Room was clean but very basic although said deluxe, no bedside lights. Room was very hot, but couldnt open windows and no air conditioning. The hotel appears to be in the middle of a refurbishment. There was free water at reception.
Stayed 1 night in Sep 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities

Great Location

I loved the location, it was a short walk to all of the city center, dining, and the castle. The room was okay, plain, no AC but they did have fans. Beds were hard as a rock and I had trouble sleeping. There also did not appear to be housekeeping service, at least we did not get any, though I did see someone making up a room but assumed they only clean between guests. Hotels.com stated by booking was paid and I was all set, but the hotel told me it wasn’t paid and I had to pay then. It was a good stay otherwise.
Stayed 4 nights in Sep 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Check in was fast, easy and staff were great. I was on the 10th floor and the lift was so slow. Theres a faint smokey odour on the floor and it lingered in my room for a bit. You can see theyve tried to tidy the place up, new paint, new bathroom and plug sockets with usbs but it still felt quite tired. You could feel the king size bed was just 2 bed pushed together and i couldn't find the tv remote. One side the windows were grayed out so you couldn't see out and none of the windows were openable. They put a fan and 2 heaters in the room so i would guess the temperature varies a lot in there. The breakfast was ok, very basic. There was sausages, bacon, scrambled egg and beans as the hot option. For a budget hotel it was fine. But i wish id paid the extra £20 and stayed at a different hotel!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Cardiff Half Marathon weekend.

Stayed for couple nights as a base to explore Cardiff. Conveniently close to the city centre, bus and trains stops to explore the other parts of the city. The hotel facilities are run down including the rooms. Carpets are a bit dirty. Stayed in 2 different bedrooms, they were both run down. One in a lower level, a bit outdated, namely parts of the walls and furniture. Also despite having big windows and plenty of light coming in, the windows don't open not allowing fresh air in and getting stuck with the stuffy air. The air in the corridors is even more stuffy, it seems its either lacking proper ventilation or it is turned off. The room in the top floor had signs of modernization but still worn down. Air was not as stuffy in the upper floors. The property shows its age and in need of an overdue overall. Perhaps that's the reason prices are lower compared to other 3* hotels.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , convenient for location & lovely breakfast
Stayed 1 night in Jun 2022

10/10 Excellent

Dilys

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this property, spacious room ,clean , staff were amazing ,nothing was too much for them, breakfast was also good and plenty of choice.
Stayed 3 nights in Jul 2023

8/10 Good

Tara

Liked: Staff & service
Disliked: Cleanliness
Hotel was right next to the arena so that was great!
Stayed 1 night in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very central everything within walking distance, staff very friendly immaculate room happily stay again
Stayed 3 nights in Mar 2023

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot walking distance into city mall.
Stayed 1 night in Jun 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Citrus is easy to find & is a great hotel with far more potential. The rooms are a good size with decent en-suite bathrooms & the beds are exceptionally comfortable.
Stayed 2 nights in Mar 2023

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good stay

The hotel is clean, the staff is fantastic. Don't expect it to be fanzy, it's very simple but the price is very good.
Stayed 1 night in Apr 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab place to stay for shopping or a night out.

Lovely hotel. Very central and breakfast was yummy. Perfect for a girls trip away. We drive due to rail stiles but it is also a close walk from the train station.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful & friendly staff. Very good value.
Stayed 1 night in Jul 2022

8/10 Good

Emma

Liked: Staff & service
Good base for weekend trip to watch the rugby. Nothing fancy and a little worn but clean and friendly staff and good shower pressure.
Stayed 1 night in Nov 2022