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Free WiFi, linens
Free WiFi, linens
Free WiFi, linens
Free WiFi, linens

Guest reviews

4.0/5 Very good
271 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast Available
Parking Available
Housekeeping
24/7 Front Desk

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationCardiff Motorpoint Arena1 min walk
Popular LocationWales National Ice Rink3 min walk
Popular LocationCardiff Metropolitan Cathedral of St David3 min walk
AirportCardiff (CWL-Cardiff Intl.)37 min drive

Choose dates to view prices

  • Standard Double Room

    4.4/5 guest room rating

    Room amenities

    • 15 sq m
    • Sleeps 2
    More detailsStandard Double Room
  • Standard Twin Room

    3.9/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    More detailsStandard Twin Room
  • Family Room

    3.6/5 guest room rating

    Room amenities

    • 20 sq m
    • Sleeps 3
    More detailsFamily Room
  • Triple Room

    Room amenities

    • 24 sq m
    • Sleeps 3
    More detailsTriple Room
  • (Top Floors) Deluxe King room with City view

    4.8/5 guest room rating

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 2
    More details(Top Floors) Deluxe King room with City view
  • (Top Floors) Deluxe Twin room with City view

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 2
    More details(Top Floors) Deluxe Twin room with City view

About this area

Cardiff

Located in Cardiff's Cardiff City Centre neighbourhood, Citrus Hotel Cardiff by Compass Hospitality is in the city centre and near a train station. Cardiff Metropolitan Cathedral of St David and St. John the Baptist Church are notable landmarks, and travellers looking to shop may want to visit Capitol Shopping Centre and St. David's. Looking to enjoy an event or a match? See what's going on at Cardiff Motorpoint Arena or Principality Stadium. Our guests love the hotel's central location.

Visit our Cardiff travel guide
Map
Popular Location

What's nearby

  • Cardiff Motorpoint Arena - 1 min walk
  • Wales National Ice Rink - 3 min walk
  • Cardiff Metropolitan Cathedral of St David - 3 min walk
  • Capitol Shopping Centre - 6 min walk
  • Cardiff Tourist Information Centre - 6 min walk

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff (CWL-Cardiff Intl.) - 37 min drive

Restaurants

  • Golden Cross - 3 min walk
  • Madeira Restaurant - 4 min walk
  • Thai House Restaurant - 4 min walk
  • Carluccio's - 4 min walk
  • Duke of Wellington - 5 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

3-star Cardiff hotel in Cardiff City Centre, walk to Cardiff Motorpoint Arena
Self parking, coffee/tea in a common area and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. All 81 rooms offer free WiFi, hydromassage showerheads and flat-screen TVs. Guests will also find coffee/tea makers, portable fans and phones.
Citrus Hotel Cardiff by Compass Hospitality offers 81 forms of accommodation with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers with a hydromassage showerhead. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking: GBP 8.00 per day
  • Limited parking spaces

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:00 AM: GBP 6.9 for adults and GBP 6.9 for children
  • Coffee/tea in a common area

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • English
  • Polish
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Linens
  • Portable fan

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Phone

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 6.9 for adults and GBP 6.9 for children (approximately)
  • Secured self-parking fee: GBP 8.00 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast
Each guestroom is kept vacant for a minimum of 24 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Hotel Compass Hospitality
Big Sleep Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Big Hotel Sleep
Big Sleep Cardiff
Big Cardiff Hotel Sleep
Big Sleep Hotel
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Citrus Hotel Cardiff Compass Hospitality
Citrus Cardiff Compass Hospitality
Big Sleep Hotel Cardiff by Compass Hospitality
Citrus Carff Compass Hospital

Frequently asked questions

Can I cancel my reservation for free at Citrus Hotel Cardiff by Compass Hospitality and receive a full refund?
Yes, Citrus Hotel Cardiff by Compass Hospitality offers free cancellation on select room rates, because flexibility matters! Please refer to Citrus Hotel Cardiff by Compass Hospitality cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for GBP 8.00 per day. Limited spots are available.
What time is check-in at this property?
Check-in is from 3 PM to midnight. Early check-in is available for a fee of GBP 10 (subject to availability). After-hours check-in is not available.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for GBP 10.00 (subject to availability).
Where is Citrus Hotel Cardiff by Compass Hospitality located?
Located in Cardiff City Centre, this hotel is steps away from Cardiff Motorpoint Arena and Cardiff Metropolitan Cathedral of St David. Capitol Shopping Centre and St. David's Hall are also within 10 minutes. Cardiff Queen Street Station is 6 minutes by foot and Cardiff Central Station is 7 minutes.

Guest reviews

Overall score and ratings for Citrus Hotel Cardiff by Compass Hospitality

4.0
Very good
5 - Excellent
86
4 - Good
128
3 - Okay
31
2 - Mediocre
11
1 - Poor
15
4.1
Cleanliness
4.2
Service and Staff
3.8
Amenities
3.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay

Our stay was good, despite coronovirus being so prominent. Hotel provided hand sanitser in receptiona dn in the breakfast room.

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Staff & service, room comfort
Convenient for motorpoint arena

We stayed in a deluxe king room. The room had a good view of the city. The bed was comfy. Very convenient for the motorpoint arena.The only negative was the mould underneath all the windows we think from the bathroom extractor not working too well.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities
Very nice

Was lovely but the bed was very hard and people in the next room kept banging there door throughout the night

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good

Very happy overall. Great value for money. Will definitely be staying again in the future.

Stayed 1 night in Feb 2020