Caracol Turístico Hotels, San Carlos

"It was ok the parking,and breakfast ok, we have a bad situation today around 4 AM I HEAR A NOISE BY THE WALL LIKE WATER RUNNING IN THE WALL AND SELLING, so I went to take a shower around 5 AM when I’m done with my shower the room was full of water in the floor ? And I was in shock and the reception or staff not answering so I do open the room door and it was the same full of water until half of my legs? So I take my mom with me and my suitcases my mother and I have a in accident tree week ago so I have to carry my mom and my suitcases my mother was so scared she is 93 years old and after that the alarms started but that set, we was outside of the hotel every body and until now no one call me and say if we are ok we have to go an rent another hotel I want my money back"

"Good"

"Everything was a expected."

"Everything was excellent "

"Breakfast was good, and they were pet friendly"

"Clean room but the hotel is old kkep that on mind"

"We felt in love and excited to come back soon! Excellent Customer Service "

"primera y ultima vez que me quedo en este lugar, las habitaciones no son comodas, estan muy desarregladas, los muebles son muy viejos ya estan rotos, la llave de la tina del bano estaba liquiando, la puerta corrediza del balcon no cerraba, tiles quebrados en todo los pasillos del hotel, no habia internet ni agua caliente, el costo de las habitaciones es exesivo como si pagaras por un hotel de lujo, la comida no es buena y a parte de eso los precios estan bastante altos en general.."

"The rooms and the hotel is only the basic "