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Reviews of Pearl Valley Hotel by Mantis

3.5 out of 5
Pearl Valley Hotel by Mantis
R301, Wemmershoek Road, Paarl, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

j

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mynhardt on 2 Oct 2023
Dear JWe are delighted to have received a 10/10 scoreHope to welcome you back soonKind regardsMynhardt de JonghGeneral Manager

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Mynhardt on 26 Mar 2023
Dear DarrylWe are delighted that you had a memorable stay at Pearl Valley Hotel. We all hope that we will have another opportunity to welcome you back soon.Travel safely!Kind regardsMynhardt de JonghGeneral Manager

10/10 Excellent

Sharon

Stayed 10 nights in Feb 2023
Response from Mynhardt on 3 Apr 2023
Dear SharonThank you kindly for your 5-star rating.Hope to welcome you back really soon.Kind regardsMynhardt de JonghGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Mynhardt on 9 Mar 2023
Dear Valued GuestThank you for your rating. I wish you could have communicated with me whilst you were at the hotel to provide me with an opportunity to have possibly fix a smaller issue during your stay. I hope that one day we will have another opportunity to provide you with accommodation and service to convert your 6 to a 10.Travel safelyMynhardt de JonghGeneral Manager

10/10 Excellent

Lior

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our family holiday. Nice swimming pool for the kids, good location for access to the wine farms and excellent service
Response from Mynhardt on 24 Jan 2023
Dear LiorWe are delighted to receive a 5/5 score. Thank you so much for taking the time to write a review and to rate Pearl Valley Hotel by Mantis. We are glad that we could provide you with accommodation and surroundings that was memorable. We all hope to be one day blessed to have you return for more memories.Travel safely!Mynhardt de JonghGeneral Manager

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, I would highly recommend this accommodation
Stayed 6 nights in Sep 2022

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irish couple
Spent four wonderful days at Pearl Valley, the hotel is very close to Paarl and Franschhoek in the wine district. The rooms were excellent, very comfortable beds and kitchen facilities.Large balcony with great views of the golf course. Very secure / safe site, brilliant walking /running / cycling routes around the Estate Delicious food however the service in the restaurant was slow and sometimes they forgot your order, this was the only negative, staff need training and better management. Overall staff were very pleasant and helpful, For golfers the condition of the course is disappointing, especially the greens which were full of pitch marks.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
Beautiful surrounding and a real sense of luxury in the lovely rooms
Stayed 3 nights in Jan 2020

6/10 Okay

Eli

Liked: Cleanliness, room comfort
Gorgeous facility but minor bugs
The hotel is gorgeous same is the area. The service was ok, people tried very hard, but there were some bugs along the way like, forgetting a babycot and it took 5 hours to put it up, going for sushi at 19:30 and the tuna fish is already done, pool was not cleaned two days in a row. The staff was understanding and helpful. The breakfast is kind of weird, there is a buffet but without bread cheese butter or any vegetebales, you have to ask for it to the table. But if you don’t know that this is possible? You will stay with a minor small buffet without even bread.
Stayed 2 nights in Dec 2018

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay- still some work to be done
Lovely stay in newly built apartment suites. The main building is not yet fully geared up to deal with the hotel and the availability of attractions was not clear! Eg. My brother was told golf and accommodation was full to find it definitely was not- the female manager needs to not make customers feel like we were doing her a favor to be there.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019