Canyon Heights Holidays from NZ$6,137

I recently stayed at this hotel for nine days, and it was a very pleasant experience. The hotel is exceptionally clean, and the staff are consistently polite and professional. I would especially like to thank the front desk manager—Summer (apologies if I pronounce your name incorrectly) —who truly went the extra mile to help us during our stay. Your kindness and dedication made a real difference, and it was greatly appreciated!!! The hotel is conveniently located close to the city centre, which made everything very accessible. Overall, I had a wonderful stay and would happily choose this hotel again in the future. Yuna

I recently stayed at this hotel and had a mixed experience that’s worth noting. First, I want to commend the staff—they were consistently professional, attentive, and genuinely welcoming throughout my stay. From check-in to check-out, every interaction reflected a high level of customer service. It’s clear that the team takes pride in creating a positive guest experience, and that effort did not go unnoticed. Unfortunately, the condition of the room did not meet the same standard. Cleanliness was a concern, particularly in the bathroom. The bathtub was visibly worn, and there was mold present in the tile, which is both unappealing and unacceptable from a hygiene standpoint. This alone detracted significantly from the overall comfort of the stay. Additionally, the television was outdated and did not function as expected. In an era where basic amenities are often seamless and modern, this felt like a noticeable oversight. In summary, while the staff truly elevated the experience with their professionalism and care, the hotel would benefit greatly from improvements in cleanliness and updated in-room amenities. With some attention to these issues, this property has the potential to match the quality of its excellent team.

Room is quiet and clean. All the staffs are very nice.

Easy check on Boxing day. Lobby was busy so with doors open was a bit cold in the Lobby. Room was nice and plenty big for a hotel room. I would stay here again.

Everyone was so accommodating and professional! Our stay was amazing!