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"Staff were not friendly and we felt uncomfortable at check-in and asking questions during our 2 night stay. Buffet breakfast was good. We knew it was an Ibis budget hotel but there is no privacy for anyone in the room to go to the bathroom or shower. Barely enough room for carry-on sized luggage. I would not recommend for anyone travelling with full sized luggage."

"This hotel has eveything you might need with well maintained rooms. The staff were extremely friendly and knowledgeable. We received a welcome gift of Swiss chocolate, breakfast was well organized and foods were kept supplied. Coffees offered were plentiful and good. This hotel is right down the funicular from the Lugano train station.....no lugging your baggage, just wonderful!! If I were to be in Lugano again, this is the hotel where I would stay again!"

"Excelente hotel y la vista al lago una belleza! "

"A destination hotel sitting above Varese with gardens overlooking Lake Varese below. We were warmly greeted at reception and having arrived in the evening after a flight and drive, we chose to eat in the restaurant. Good move - the food was very good but surpassed by our waiter's enthusiasm to make crepe suzette at our table, which was excellent and thoroughly entertaining. We stayed in May, so the pool was closed and left before exploring the area but glad we stayed here - charming, historic and whilst there are areas that require a little TLC, it adds to the character. Rooms were comfortable, well equipped and a nice bathroom."

"I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it."

"The staff was particularly friendly and helpful. The room was beautiful and clean and quiet"

"Front desk staff and concierge were accommodating and friendly. One person was not so nice - ignored us standing there for quite a while even though no one else was around. But other than that, excellent! Spa was amazing! We enjoyed it every day. Would definitely stay here again!"

"The whole stay was wonderful. Exceeded expectations in every way. Food was amazing quality & reasonably priced. Breakfast had everything you need and so fresh. Views and spa facilities were incredible. Couldn’t recommend enough. I am gluten free and only had to tell the restaurant once. The next day they remembered, freshly made gluten free bread every day. Gluten free nibbles with drinks. Perfect. Massive shout out and thank you to Luca P who made our last meal so special. Very attentive and attention to deal was second to none. Thank you Kurhaus for the most amazing stay. "

"Beautiful views. Free parking."