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Rating 10 - Excellent. 129 out of 259 reviews" "
10 - Excellent
129
Rating 8 - Good. 81 out of 259 reviews" "
8 - Good
81
Rating 6 - Okay. 29 out of 259 reviews" "
6 - Okay
29
Rating 4 - Poor. 5 out of 259 reviews" "
4 - Poor
5
Rating 2 - Terrible. 15 out of 259 reviews" "
2 - Terrible
15
9.0/10
Cleanliness
8.6/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Gaurav
Travelled with family, Travelled with family and small children
Nice hotel in a good location.
Breakfast service was good with a good variety of food options in their buffet.
Food and drink service at the pool could be faster.
Pintu
Stayed 7 nights in Apr 2024
10/10 Excellent
Sameer
Travelled with family, Travelled with family and small children
The staff were amazing from checking in to checking out. They were all super polite and extremely attentive and always smiling and greeting you in the most hospitable way. Our check in with a young lady who’s name is Asthena I think (originally from Mumbai) was super helpful and made us feel very welcome. I felt like we were being greeted by a good friend. Also Ganesh from housekeeping was incredibly polite and helpful. These two are an asset to this hotel and absolutely deserve promotion, pay rise and bonuses. Because of them we are already planning another trip back and I will be bringing the whole family👍
This is no way a 5* hotel! the hotels is is poor condition with water leaking all over the top floor and buckets put to catch the water . Smelt of of damp , dark and dingy!! shame on the Hyatt brand putting their name to this place. Coin lhr wait to check out. Food offering was pathetic and tasteless. Avoid this place like the plague . No way what’s expected for 5 star !
Pros
- Nice location, walkable from beach and restaurants
- friendly and attentive staff
- Prompt service, individual attention
- Pool bar
- Clean spacious rooms
- Although transport is not available through the hotel, plenty of cabs outside the hotel
Cons
- Breakfast is standard, the non-veg option in the breakfast buffet is limited. However, the veg spread is good and plentiful.
Sabyasachi
Stayed 2 nights in Mar 2023
8/10 Good
Prakash
Travelled with family
4 Feb 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great Staff and Breakfast
Nice welcoming hotel and super friendly staff. Breakfast was great too. Only thing that the rooms bathroom could do with a super clean as bottom of shower tiles had mould and we could smell it. Also bad smell in lifts. They need to scent it regularly for an 5 star hotel. Otherwise all good.
Great 4 night stay for a large group with kids, hotel is well-suited for families and is conveniently located at 10 mins walk to the Candolim beach which is relatively quiet.
Children's activity and pool area is great for those with young kids.
Food is decent with room for improvement - breakfast service gets crowded quickly with long waits on occasion.
Customer service was fantastic - we were taken care well by the staff especially Mr Caine, Mr Vicky, Mr Sanjay and Ms Joslin.
We recently stayed there for 5 days with family. The whole staffs and hotel was so friendly and above and beyond helpful. The property is so clean and very neatly maintained with great bfast and food choices.
Dear Guest, Greetings from Hyatt Centric Candolim Goa!! Thank you for choosing Hyatt Centric Candolim for your recent visit to Goa. We are glad you enjoyed a comfortable stay with us. Thank you for taking the time to send us your feedback which does bring a smile on the face of our staff. People are our strongest asset and play a key role in turning a guest experience from good to great. We look forward to welcoming you in the near future and we hope Hyatt Centric is your preferred destination every time you visit North Goa. Warm regards, Caine Sequeira Assistant Front Office Manager
The Room was too good. The breakfast spread was awesome. It's in heart of North Goa which is a big positive. All staff were very polite & checkout handling by the young lady Christabel was very smooth.
ASHUTOSH V
Stayed 1 night in Aug 2022
Response from Caine Sequeira on 10 Aug 2022
Dear Guest, Greetings from Hyatt Centric Candolim Goa!! Thank you for taking out the time to write such a wonderful feedback for us. We are delighted to know that you had a pleasant stay at the hotel. Your valuable feedback regarding your recent stay with us is highly appreciated and the time taken to provide us with these details is of utmost importance to us. Your generous indication of our performance will remain a source of inspiration to our staff and will encourage us to achieve even higher standards of service. We are hoping you will coming back to stay with us. Best regards, Caine Sequeira, Front Office Manager
6/10 Okay
SAKEENA
18 Jul 2022
SAKEENA
Stayed 1 night in Jul 2022
Response from Caine Sequeira on 10 Aug 2022
Dear Guest, Greetings from Hyatt Centric Candolim Goa!! Thank you for choosing Hyatt Centric Candolim for your recent visit to Goa. We regret we failed to live up to our usual high standards and could not deliver an experience which exceeds your expectations. Please do write to me at Caine.saviosequeira@hyatt.com on the aspects of your stay that was not up to your expectations. It will go a long way in helping us improve our services and i do hope you give us another chance in showcasing our hospitality. We look forward to welcoming you. Warm regards, Caine Sequeira Front Office Manager
The hotel staff was extremely friendly and helpful. The child policy of the hotel is very family friendly.( good for families to stay here )
Very happy with the hotel
Only downside was the breakfast place was too crowded, if at all they can have two counters whenever the hotel is full that will help!
Very happy and will recommend other to stay here
NIRANJAN
Stayed 4 nights in May 2022
10/10 Excellent
RAIS
29 May 2022
RAIS
Stayed 1 night in May 2022
Response from Caine Sequeira on 6 Jun 2022
Dear Guest, Greetings from Hyatt Centric Candolim Goa!! Thank you for taking out the time to write such a wonderful feedback for us. We are delighted to know that you had a pleasant stay at the hotel. Your valuable feedback regarding your recent stay with us is highly appreciated and the time taken to provide us with these details is of utmost importance to us. Your generous indication of our performance will remain a source of inspiration to our staff and will encourage us to achieve even higher standards of service. We are hoping you will coming back to stay with us. Best regards, Amitabh Chakraborty, Director Of Operation
Dear Guest, Greetings from Hyatt Centric Candolim Goa!! Thank you for taking out the time to write such a wonderful feedback for us. We are delighted to know that you had a pleasant stay at the hotel. Your valuable feedback regarding your recent stay with us is highly appreciated and the time taken to provide us with these details is of utmost importance to us. Your generous indication of our performance will remain a source of inspiration to our staff and will encourage us to achieve even higher standards of service. We are hoping you will coming back to stay with us. Best regards, Amitabh Chakraborty, Director Of Operation