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Waldorf Astoria Cancun

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Waldorf Astoria Cancun

2 outdoor pools
Terrace/patio
Lobby
Exterior
Beach/ocean view

Reviews

9.2 out of 10

Wonderful

Popular amenities

9.4 out of 10
Guests loved the amenities.
  • Pool
  • Restaurant
  • Spa
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
The price is NZ$955
includes taxes & fees
24 Sept - 25 Sept
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Room options

Available filters for rooms
Showing 3 of 17 rooms

View all photos for Room, 2 Queen Beds, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Partial Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 156 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Suite (Master)
Nizuc Resort and Spa
On private beach
Pool
Spa
Pet-friendly
9.4 out of 10, Exceptional, (1002)
The price is NZ$1,266
includes taxes & fees
24 Sept - 25 Sept
Nizuc Resort and Spa

About the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580

What's nearby

  • Xoximilco - 11 min drive
  • Moon Palace Golf Club - 13 min drive
  • Puerto Morelos Beach - 20 min drive
  • Petempich Bay - 20 min drive
  • Riviera Cancun Golf Resort - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Lobby Bar - ‬4 min walk
  • ‪Cusco - ‬17 min drive

About this property

Waldorf Astoria Cancun

Luxury resort by the ocean
Take advantage of a poolside bar, a firepit and 2 bars at Waldorf Astoria Cancun. Indulge in a body scrub, a manicure/pedicure and a facial at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Fitness classes and yoga classes are offered at the 24-hour gym; Waldorf Astoria Cancun also has a business centre and a steam room. Guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and a banquet hall
  • Concierge services, a 24-hour front desk and outdoor furniture
  • 5 meeting rooms, ATM/banking services and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 173 rooms boast comforts such as private plunge pools and 24-hour room service, in addition to perks such as free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers
  • 55-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, free infant beds and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 20 per night)
  • Valet parking on site (MXN 28 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free cot
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Daily housekeeping

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Firepit
  • On the beach
  • Outdoor furniture

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (119 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Banquet hall
  • Building
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1500 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 23 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults and MXN 350 to 1400 for children
  • Self-parking fee: MXN 20 per night
  • Valet parking fee: MXN 28 per night
  • Pet fee: MXN 1500 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun Resort
Waldorf Astoria Cancun Cancun
Waldorf Astoria Cancun Resort Cancun

Frequently asked questions

Does Waldorf Astoria Cancun have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Waldorf Astoria Cancun?

As of 23 Sept 2024, prices found for a 1-night stay for 2 adults at Waldorf Astoria Cancun on 24 Sept 2024 start from NZ$955.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Waldorf Astoria Cancun pet-friendly?

Yes, Waldorf Astoria Cancun allows dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of MXN 1500 per accommodation, per day. Service animals are exempt from fees.

How much is parking at Waldorf Astoria Cancun?

Self-parking is available for MXN 20 per night. Valet parking is available for MXN 28 per night.

What time is check-in at Waldorf Astoria Cancun?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Waldorf Astoria Cancun?

Checkout is at noon.

Where is Waldorf Astoria Cancun located?

Nestled on the beach, this Cancun resort is within a 5-minute walk of Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Moon Palace Golf Club and El Tinto Golf Course are also within 6 miles (10 km).

Waldorf Astoria Cancun Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 57 out of 71 reviews" "
Rating 8 - Good. 7 out of 71 reviews" "
Rating 6 - Okay. 2 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Tairsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this is an amazingly beautiful hotel! I love when a place looks just like the pictures. The warm browns and neutral tones filled every inch of the resort. The pool waters were so comfortablely warm that I truly didn't want to get out. People who love to watch the sunrise will be in awe of the view from their balcony. I always prefer modern style, so the room decor was grown and sexy. The staff were extremely pleasant and accommodating to all requests. Now for my favorite part - the FOOD. The pork belly tacos were the best pork tacos I'd ever had anywhere! I was literally so happy, smiling, and crying at the same time because they were that good. I'd take a bite and then sip this non-alcoholic drink they served and my taste buds went crazy. I hadn't had a food-gasm in a long time, but I sat back and enjoyed the ride.
Stayed 2 nights in Aug 2024

10/10 Excellent

M

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Ilse

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
Stayed 3 nights in Aug 2024

10/10 Excellent

Craig E

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT!!!!!!!! Jesus is the absolute BEST!!!!!! The Hotel & the rooms are beautiful & clean as well as the pool & the beach. The food is delicious. Could not ask for more.Thanks Waldorf staff for being so accommodating & friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

Cynthia Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, if you’re looking for a place to relax and forget about everything. This is the place. The food is so delicious and everything is made to order fresh.
Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
Stayed 8 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Stayed 5 nights in May 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

VISHAL N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ifeanyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es extremadamente bella, tranquila para familias, muy limpio servicio impecable, pero también debes estar preparado para la parte económica porque es bien caro, los precios son bien altos
Stayed 2 nights in Feb 2024

4/10 Poor

alejandra

Stayed 2 nights in Feb 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t regret!
My trip was amazing. I will be definitely going back with my entire family.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful vacation. Amazing service and hospitality! Can’t wait to come back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Property conditions & facilities
Beautiful hotel with impeccable service
Stayed 3 nights in Dec 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel, Coral Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waldorf Astoria made our first visit to Cancun one to never forget. I booked this hotel because I wanted to have a great experience and share it with my girlfriend. Needless to say, we did not expect the property to deliver beyond our expectations. From the moment we arrived, we were greeted by incredible courteous staff that welcomed us and provided a seamless check-in experience. We were offered a courtesy drink while we waited to be checked in, we got a fantastic guava drink. Then we were given a small tour around the property before being escorted to our room. The room was spotless, it was spacious with a beautiful ocean view and a small jacuzzi that had direct access from and to the shower. We tried most of the restaurants in the hotel and even the spa. The food was delicious, and all the staff who assisted us were very professional and friendly. I wish I could mention every single person but special thanks to Dimitri, Omar, Abraham, Andrea, and all the spa attendants and technicians. We will come back.

8/10 Good

Supan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeffry Ira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service
Stayed 5 nights in Nov 2023