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Reviews of JW Marriott Cancun Resort & Spa

5 out of 5
JW Marriott Cancun Resort & Spa
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 719 out of 1000 reviews" "
Rating 8 - Good. 147 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neelam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 4 nights in Apr 2024
Response from Ariadne on 17 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great first experience here at this hotel. The staff was amazing and the food as well
Stayed 4 nights in Apr 2024
Response from Ariadne on 17 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Anne

Travelled with family
Liked: Amenities
Beautiful hotel and service is top notch
Stayed 4 nights in Mar 2024
Response from Ariadne on 8 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever. Great staff , great hotel
Stayed 10 nights in Mar 2024
Response from Ariadne on 8 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 Poor

Claudia

Sadly everything the food is very expensive . The buffet for 1 person was $41 and if you ask for a bottle of water they tax you $10. It is ridiculous, since no one will eat for $41 breakfast (i am vegetarian as well). It is outrageous the good prices, they didn’t even give plain coffee at least complementary. 1 cup of coffee $5. 1 non alcoholic pines colada $10. Just ridiculous. Never again i will go there.
Stayed 7 nights in Mar 2024
Response from Ariadne on 8 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Mallissa Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful calm family oriented. Wish they had more lounge chairs by the pool.
Stayed 3 nights in Mar 2024
Response from Ariadne on 8 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic.
Stayed 7 nights in Mar 2024
Response from Ariadne on 3 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Carlos, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Ariadne on 2 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Andrew Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will return
Stayed 7 nights in Mar 2024
Response from Ariadne on 25 Mar 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Our First room had an issue and they promptly moved us to a new room.
Stayed 7 nights in Mar 2024
Response from Ariadne on 25 Mar 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

masha, boca raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely amazing. The most hospitable and helpful staff one can hope for. The spa staff is also fantastic. Thank you!!😊
Stayed 2 nights in Mar 2024
Response from Ariadne on 25 Mar 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Emmanuel

Stayed 3 nights in Mar 2024
Response from Ariadne on 8 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024
Response from Ariadne on 15 Mar 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Erica Price

Stayed 3 nights in Mar 2024
Response from Ariadne on 1 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is fantastic. The staff is fantastic. The room service staff and food was great. We reserved a beach view room with balcony. They parked us on the first floor in the dungeon of the building. We could here a piece of machinery our entire stay. It sounded like a distant drum, perhaps an industrial dryer. The building is run down. The hallway on the "1st Floor" aka basement didn't get vacuumed and the walls were neglected. The lodging was adequate, but we will probably go somewhere else next time.
Stayed 2 nights in Mar 2024
Response from Ariadne on 7 Mar 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Yuefeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing swimming pool, overlooking beach.
Stayed 4 nights in Feb 2024
Response from Ariadne on 6 Mar 2024
Thank you so much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

8/10 Good

Nicholaas, Olds

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly and hard working staff delivering great service. Large pools well maintained with enough seating. Rooms are spacious and clean. Hotel is well kept, modern, clean, easy to get around. Downside - restaurants, foods, snacks and drinks are very expensive and not worth the cost.
Stayed 7 nights in Feb 2024
Response from Ariadne on 5 Mar 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. High end resort. Beautiful and extensive swimming pools. Picturesque beach. Excellent restaurants. Staff was extremely helpful and super friendly. Our room was great with balcony and ocean view. Definitely will return.
Stayed 5 nights in Feb 2024
Response from Ariadne on 26 Feb 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

2/10 Terrible

Doug

Stayed 4 nights in Feb 2024
Response from Ariadne on 25 Mar 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

4/10 Poor

Hernando

Travelled with family and small children
Disliked: Staff & service
The receptionist is not clear about the services on the hotel, don’t give any opinion for food and services 🙁🙁🙁
Stayed 4 nights in Feb 2024
Response from Ariadne on 22 Feb 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

6/10 Okay

Abbey Candace

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Ariadne on 5 Mar 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in the Hotel Zone! The Pool is a gem!!
Stayed 6 nights in Dec 2023
Response from Ariadne on 16 Feb 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was an amazing experience for me and my wife. The staff is friendly and attended to our every need. The beach cabanas were the highlight of our stay, with incredible service in an ideal beach location. Gustinos Italian restaurant was incredible. Quality Italian food with a friendly, attentive staff. My wife and I had thought of visiting a different country for our next vacation, but JW Marriott is tempting us to spend our next trip back in Cancun!
Stayed 4 nights in Jan 2024
Response from Ariadne on 29 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Julie, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff we encountered professional, friendly and helpful.
Stayed 5 nights in Jan 2024
Response from Ariadne on 29 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Elliot

Stayed 4 nights in Jan 2024
Response from Ariadne on 25 Mar 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Good

brett

Stayed 6 nights in Jan 2024
Response from Ariadne on 26 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Ariadne on 7 Feb 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

2/10 Terrible

Jacquie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I booked an ocean view room and they put me down on floor 1 under the lobby!! The bed my friend stayed in had bodily fluid stains and blood stains on it. The hotel did nothing about that. The food was horrible!! There were no chairs to get at pool or beach by 8am!! People put there towels down in the morning and never showed back up for the chairs. Horrible weekend getaway
Stayed 3 nights in Jan 2024
Response from Ariadne Blancarte on 17 Jan 2024
Thank you in advance for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Jawaad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 5 nights in Jan 2024
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us, we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

ZHIJIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assf
Stayed 6 nights in Jan 2024
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us, we appreciate you taking the time to share your score with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

John, Prairie Village

Stayed 4 nights in Jan 2024
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Good

lan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Nikhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Cancun for families
Stayed 4 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us, we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

oniovosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ariadne on 7 Feb 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

ALISHJA

Stayed 4 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Markus, Hidalgo

Stayed 5 nights in Dec 2023
Response from Ariadne on 31 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Devan Langford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Response from Ariadne on 7 Feb 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Good

Devender

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean & nice, staff very friendly ready to help & serve - TRY TO AVOID DESTINATION TRAVELS IN THE HOTEL SEEM TOO EXPENSIVE TOUR BUT NOT VERY COMFORTABLE VAN WAS TOO SMALL WITH LOT OF PEOPLE NO SPACE TO EVEN STRETCH YOUR LEGS - look around & see if find something better - we went to Chichen Itza
Stayed 4 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us, we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

2/10 Terrible

Jesse

Travelled with partner
Disliked: Staff & service, amenities
HONESTLY one of the worst experiences I’ve had at a resort in Cancun! Some of the staff were very rude to me and my fiancé and unaccommodating! I waited over 10 hrs for some amenities including room service for fresh towels, robes and for someone to help help fix our phone. after freshly proposing to my fiancé by the ocean and going back to the resort to have some celebratory drinks, I was ignored and told at the club 91 lounge that we could have only beer to drink because we looked intoxicated which was total BS as we didn’t consume any alcohol that day! Made us feel very uncomfortable and we didn’t spend must time going back in there after the incident so went off the resort to eat and drink! What was suppose to be a very special time ended up turning into a disaster!
Stayed 7 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you in advance for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a vacation
The hotel and room was clean and nice. The staff was courteous and helpful. When we were caught in a downpour on our way back to the hotel, the doorman went out of his way to get us beach towels so we can dry ourselves. Room service was prompt. The food at Bravia was excellent. Overall I would stay at JW Marriott again.
Stayed 6 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Pamela, Shillington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high quality property. Beautifully maintained with friendly, professional staff. Will definitely visit again.
Stayed 7 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

shane

Stayed 3 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel. The design is particularly excellent. The way that you get from your rooms to the beach is amazing. The staff were all professional and happy. Rooms have lots of space. I’d stay there again.
Stayed 4 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer experience we have ever had.
Stayed 7 nights in Nov 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Cheng

Stayed 4 nights in Dec 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

venkata Abhishek

Travelled with group
It’ was fab overall
Stayed 4 nights in Nov 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Waldy

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay and found the hotel to be very clean with excellent service. Our only issue was having a room facing construction but they quickly moved us to a better room with a better view and more quiet.
Stayed 7 nights in Nov 2023
Response from Ariadne Blancarte on 17 Jan 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,