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Reviews of Hotel Sotavento & Yacht Club

3 out of 5
Hotel Sotavento & Yacht Club
Blvd. Kukulcan Km 4 Zona Hotelera, Calle del Pescador, Lote D-8-4, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 190 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 288 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Glenn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sorry, but first time I'm not satisfied with this place. Check in was at 3pm, they had about a party of 4 waiting for there rooms. We got there at 2:55pm and they told to wait because the rooms were not ready. Finally at 3:30pm we got keys. Got to our room and it was full of moscitos. Had to go to a drug store and buy bug repellent. Long night. No Wi-Fi in the room.
Stayed 1 night in Feb 2024
Response from v on 29 Mar 2024
we apologies for all inconvenice may we cause but check in time no till 3 pmwi-fi ware working to fix it

2/10 Terrible

REN

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 6 nights in Dec 2023
Response from victor on 10 Jan 2024
WE apologies for all incoviniece may it cause you

2/10 Terrible

Taghi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique about this hotel. The whole thing is falls advertising. There is no WIFI in the rooms. There is TV in the room with no connection. Very hard to find. Even GPS was sending us up and down to get there. Over all we did not have a good time at this hotel
Stayed 1 night in Nov 2023
Response from victor on 5 Jan 2024
thank you for ypur coments

6/10 Okay

Jamielea

Travelled with group
Liked: Staff & service
We stayed here for one night in transit to the airport, it was a bit damp and musty but did the job for what we needed, the area around was interesting but felt safe to walk somehwere for food. The front desk guy was really nice and helpful, there was a really good Mexican restaurant nearby ! Do not go to the pirate ship restaurant!
Stayed 1 night in Nov 2023
Response from victor on 4 Nov 2023
Thank you for all youe commnets

8/10 Good

Cindy

Stayed 1 night in Oct 2023
Response from v on 5 Jan 2024
thank you for ypur coments

10/10 Excellent

Donald E, Houston

Stayed 18 nights in Oct 2023
Response from victor on 13 Nov 2023
muchas gracias por sus cometaios

2/10 Terrible

Jose

Stayed 1 night in Jul 2023
Response from victor on 29 Aug 2023
gracias por sus coemtaios

8/10 Good

Zhong

Stayed 5 nights in Jun 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
For the price you get a lot of value. I staid on a budget but got a clean comfortable bed, clean floors and acceptable towels. The shower has good pressure so I took a good shower. The only thing I missed was no mini fridge but they tell you at front. I was able to walk to "embarcadero" where a lot of tours are available including the Xcaret Isla mujeres Ferry.
Stayed 1 night in May 2023
Response from vicrotr on 22 May 2023
muchas gracias por su cometarios

2/10 Terrible

Yuka

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel ever. There’s no wifi, unfriendly staffs, cockroaches everywhere. And I got ticks bite when I was sleeping from the bed sheets. Shower room is also dirty and we were supposed to call the front desk about that but the phone is unplugged. I wanted to get refund. It’s terrible.
Stayed 1 night in May 2023
Response from victor on 13 May 2023
we apologies for all inciveniece may it caused youbut you never come to the fornt desk for the complaint

4/10 Poor

DWAYNE, Cache

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The female counter staff was rude and acted put to check me in. Room was dirt with mold on the walls and broken mirror in the bathroom. Shower need scrubbed due to mildew and shower head was green. Beds were almost as hard as the tile floor. Breakfast was $10 and I was served half a quesadilla with a spoonful of dice tomatoes, a bowl of soggy corn flakes with warm milk (like it had been sitting for a while), and 3/4 glass of juice. When I asked I was told that was all the breakfast included. The two positives were that it backed to the marina so you could see some nice boats and the gentleman at check-out was very pleasant and helpful. Do not recommend this property.
Response from victor on 13 May 2023
we apologie for all incoveniece ttah it may cause you,we wiil work on it to beter service

2/10 Terrible

Ara

Disliked: Cleanliness, staff & service
I paid 75 USD for a couple of hours, and didnt deserve even a breakfast! The sruff doesnt understand English well. Many shortcomings
Stayed 1 night in Apr 2023
Response from victor on 13 May 2023
we apologices for all inconeviece that it cause youwe will work to be better

8/10 Good

Gerald

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean, everything worked well. Staff all pleasant
Stayed 2 nights in Mar 2023
Response from victor on 5 Apr 2023
Thank you for all your commnets

6/10 Okay

Jean

Travelled with partner
Disliked: Staff & service, amenities
The 1st room we had not so clean, and the ceiling of shower caved in the 2nd night we were there, they did move us to a nicer room for duration of stay. Paid for a breakfast daily, ate 3, all mexican food, no choices. The staff was friendly enough but no one spoke English, very hard to communicate!
Response from victor on 2 Mar 2023
Thank you for your comments we work for better service

10/10 Excellent

Paul, Evergreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great little gem in the Hotel Zone of Cancun. It is extremely reasonable with modest clean rooms and nice attached restaurant that overlooks the lagoon. If you want a clean safe place where you actually feel like you are in Mexico this is the place. Also nice cafe next door (Deli Barlovento).
Stayed 8 nights in Feb 2023
Response from v on 2 Mar 2023
Thank you for your comments we work for better service

6/10 Okay

Sandra

Stayed 1 night in Dec 2022

2/10 Terrible

Pooja

Stayed 1 night in Dec 2022

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice affordable option in the hotel zone ive been staying at for years. For the price, its great. But very budget friendy and not super nice. But has pool, restaurant, bar, tours and marina on site. Close to ferry to isla mujeres and bus stop to other hotel zone areas of Cancun! Very quiet and relaxing hotel.
Stayed 1 night in Dec 2022
Response from vicotr on 14 Jan 2023
thank you for your comments

8/10 Good

Nestor

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were ok, bed was comfortable. Outside of the room the grounds had a bad septic smell - constantly. Busted up septic lids, etc. Pool had green algae on the sides. Restaurant was not too bad - staff wete ok
Response from victgor on 14 Jan 2023
thanks for your comments

6/10 Okay

paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They don't speak English as listed, so we had to worry about our charges until Expedia explained to me that they may have returned my deposit, so everything needs to be paid at the hotel. The room and complex is pretty much as listed on Expedia, and pretty nice for the price. We loved the location like everyone else, with excellent local restaurant 7 minute walk and next to a 24 hour Oxxo. Those local busses also pick up next to restaurant, busses are full with local workers and arrive every 2 minutes or less. Be prepared to stand up for the ten minute ride to the beach or bars and hold on.The beach at Mandalay Bay is exquisite, bring a cooler of beer and sunscreen, bus is .60 cents, get off at the stop near Cocobongo. Taxi from airport is a crazy mandatory $60 one way, so instead we used the local bus to central Cancun for $6 each, then paid $6 for an Uber to Sotavento. It didnt take too long ultimately and was comfortable, and you buy the bus tickets right before you exit the airport on the right, busses every hour to town. We also enjoyed eating delicious tacos near the bus station, and shopping for items like sandals, shirts, hats, and beer, which totaled $40, thus gratis compared to a direct taxi. Plus, we found all the local areas to be safe and very real, no gimmicks, however we discovered all the touristic areas to be misleading and OVER-PRICED, always remember it's Mexico not Florida, tho much better in our opinion if you play the game smart.
Stayed 3 nights in Nov 2022
Response from victor on 21 Nov 2022
thank you for youe xcomments

2/10 Terrible

Shore

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly room, pillow stinks,the staff is not so friendly.
Response from victor on 10 Nov 2022
thank you, we will work ti¡o be better

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee on the front desk reception, he doesn't know nothing to help us..like the wifi
Stayed 2 nights in Oct 2022
Response from victor on 10 Nov 2022
wifi we do have only in the lobby

10/10 Excellent

Alan, Arlington

Stayed 1 night in Sep 2022

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from VICTOR on 13 Sept 2022
muchas gracis por sus comentarios

6/10 Okay

Arlen

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The swimming pool was a little dirty, I guess it should be very clean, that's important in a hotel
Stayed 3 nights in Aug 2022
Response from VICTOR on 26 Aug 2022
THANK YOU FOR YOUR COMMENTS, WE WILL WORK TO SOLVE

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean
Stayed 1 night in Jul 2022
Response from victor carriilo on 19 Jul 2022
muchas gracias por sus cometarios es nuestra menta matener todo limpio

4/10 Poor

Oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night and it was clean, good air conditioning, good location, good food at restaurant
Stayed 1 night in Jun 2022
Response from Hotel Sotavento & Yacht Club on 30 Jun 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

2/10 Terrible

Samuel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Los huespedes fuman en los pasillos. Ponen el radio a todo volumen. Cuando sierran las puertasde manera agresiva se escucha en todo el edificio. No regresare nunca a ese hotel
Stayed 1 night in Feb 2022
Response from Hotel Sotavento & Yacht Club on 21 Feb 2022
Gracias por compartir su opinión. Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Fue un caso poco común y lo haremos mejor en el futuro.

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 nights in Jan 2022
Response from Hotel Sotavento & Yacht Club on 2 Feb 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Shane

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2022

6/10 Okay

Margaret

Travelled with family
You are in a dark jungle! Even the unheated pool. Rooms are dark and musty. Everything is always damp! I booked 16 nights and was actually relieved to be at a small quiet hotel since it was at the height of Omicron. I ended up staying 3 nights on Isla Mujeres to get some sun and experience that magical island 🏝 Since this hotel wasn’t very expensive I didn’t feel too bad paying for 2 hotel rooms a night. The food was pretty good. $5 for a descent continental breakfast! Definitely don’t recommend paying the $17/day for Breakfast Included!! All in all it was a great trip but had to spend most of my time away from the depressing hotel.
Stayed 16 nights in Jan 2022
Response from Hotel Sotavento & Yacht Club on 25 Jan 2022
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We’ll strive to do better.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to stay 5 extra nights and they were able to accommodate me even though it was last minutes and it was New Years Eve. The staff was always polite and professional
Stayed 5 nights in Dec 2021
Response from Hotel Sotavento & Yacht Club on 4 Jan 2022
We are so grateful for your kind words. Thanks for sharing your review with us.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2021
Response from Hotel Sotavento & Yacht Club on 22 Aug 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, accommodations and amenities were all excellent. Staff were all knowledgeable and very helpful. Room cleanliness was always outstanding.
Stayed 4 nights in Aug 2021
Response from Hotel Sotavento & Yacht Club on 16 Aug 2021
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Jorge Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Sotavento & Yacht Club on 1 Aug 2021
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

10/10 Excellent

Martha

Stayed 3 nights in Jul 2021

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice vacations
Stayed 1 night in Jul 2021
Response from Hotel Sotavento & Yacht Club on 17 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very genuine looking building with jungle like surroundings. Amenities could improve, no fridge and could use a bigger tv with more channels.
Stayed 4 nights in Jul 2021
Response from Hotel Sotavento & Yacht Club on 9 Jul 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Bathroom wasn’t fully equipped with shower amenities
Stayed 1 night in May 2021
Response from Hotel Sotavento & Yacht Club on 24 May 2021
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2021
Response from Hotel Sotavento & Yacht Club on 31 May 2021
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia, lamentamos no haber cumplido con sus expectativas, esperamos en un futuro saber con detalle en que podemos mejorar.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es pésimo,comenzando que las sábanas estaban manchadas, no tenían Shampoo,Jabón y mucho menos crema bueno ni experiencia que nunca olvidaré 😡
Stayed 1 night in May 2021
Response from Hotel Sotavento & Yacht Club on 7 May 2021
Gracias por tu sincera opinión. Hemos mandado tus comentarios al personal afectado. Nos aseguraremos de que tus comentarios sean transmitidos a todos los involucrados. Lamentamos que haya tenido una mala experiencia. Nos esforzaremos por hacerlo mejor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value. Somewhat removed from most activities in Cancun, but still easy to get around. From Sotavento, it's still possible to walk to a couple of beaches. I especially loved the hotel grounds with tropical plants and all the birds it attracted.
Stayed 2 nights in Apr 2021
Response from Hotel Sotavento & Yacht Club on 22 Apr 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had advertised a business center. No business center no wifi in rooms. Bedding was stained with big brown marks. Completely disgusting.
Stayed 5 nights in Jan 2021
Response from Hotel Sotavento & Yacht Club on 1 Feb 2021
Thank you for letting us know about this. Your feedback helps us get better, we will be addressing your concerns.

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Nov 2020
Response from Hotel Sotavento & Yacht Club on 1 Dec 2020
Thank you for your rating review, we appreciate your feedback.

10/10 Excellent

Jeff, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sotavento is a great place. Perfect location on the bus line in the hotel zone. Great amenities including giant pool, breafast, and good ac. Very clean and nice breakfast. Staff is very helpful anf good value overall.
Stayed 4 nights in Nov 2020
Response from Hotel Sotavento & Yacht Club on 23 Nov 2020
Thanks for leaving us such a wonderful review. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
perfect place with perfect location and services. Nothing to complain about at all.
Stayed 2 nights in Nov 2020
Response from Hotel Sotavento & Yacht Club on 11 Nov 2020
Thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. We hope you'll come and see us again soon!

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2020
Response from Hotel Sotavento & Yacht Club on 26 Oct 2020
Thanks for taking the time to share your feedback with us.

8/10 Good

Robyn, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, only thing is that there is no WiFi in rooms, tv only gets 3 channels, and they forgot to give us towels. Other than that beds were super comfy, rooms clean, location was great.
Stayed 1 night in Oct 2020
Response from Hotel Sotavento & Yacht Club on 21 Oct 2020
Dear Robyn, It was a pleasure to host you. I really appreciate you taking the time to share your feedback that will help us to improve. We hope you'll come and see us again soon!