On the beach, white sand, free beach cabanas, sun-loungers
Check availability

Reviews of Condo in Ocean Front Hotel resort

3.5 out of 5
Condo in Ocean Front Hotel resort
Blvd. Kukulcan Zona Hotelera, Km 12.5, Cancun, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 66 out of 118 reviews" "
Rating 8 - Good. 24 out of 118 reviews" "
Rating 6 - Okay. 10 out of 118 reviews" "
Rating 4 - Poor. 8 out of 118 reviews" "
Rating 2 - Terrible. 10 out of 118 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Apr 2024
Response from Owner on 20 Apr 2024
Thank you

10/10 Excellent

Dong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed for one night and it was close to all amenities. The furniture was a bit outdated but that didnt bother us. It was in great location. We will definitely come back again if we have a big group of family.
Stayed 1 night in Mar 2024
Response from Owner on 10 Apr 2024
Thank you for your kind review, it motivates us to continue doing things well. We hope to see you back soon.

10/10 Excellent

GUILLERMO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Propietario on 3 Apr 2024
Gracias por su amable reseña, me motiva a seguir haciendo las cosas bien. Los espero pronto de regreso.

6/10 Okay

Jenifer Lynn

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Owner on 2 Apr 2024
Thank you for your review, it helps us correct what is necessary to offer better experiences to our next guests. We hope to see you back soon.

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, it was right at the beach.
Stayed 6 nights in Mar 2024
Response from Owner on 20 Mar 2024
Gracias

10/10 Excellent

Ravjibhai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to Mall and food places😋
Stayed 1 night in Dec 2023
Response from Manager on 5 Feb 2024
Thank you for your kind review, it motivates us to continue doing things well. We hope to see you back soon.

8/10 Good

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen espacio, todo seguro y en excelente area para turistas
Response from Owner on 28 Oct 2023
Gracias por sus comentarios

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Not as promoted
the room was spacious, no balcony or ability to open a window. Towels were limited and we had a large group, towel service was extra $$ and had to let them know days in advanced. We also saw big cockroaches in our room also.
Stayed 4 nights in Jul 2023
Response from Owner on 18 Jul 2023
Regarding towels we leave 2 towels per guest. If more needed it has a extra cost of only 2 dollars and is not true you have to let us know days in advance, we only ask 24 hours in advance. Regarding insects we fumigate all the condo every month, we are not exempt of some insects because cancun weather and vegetation is more like a jungle and this kind of insects are common.

6/10 Okay

Aaron

Travelled with family, Travelled with family and small children
Liked: Staff & service
The location is pretty convenient. The beach access is superb! We booked this unit as it was equipped with a kitchennet and a washer & dryer. The resort is dynamic and has several activities taking place almost all the time. It keeps families busy. There were areas getting maintenance during the time of our visit. We could hear heavy wall pounding one day and there was exterior wall maintenance done during our visit. It didn't interfere at all with our activities. In terms of the unit we stayed, it had several ammenities we needed. Some of the furniture needs basic adjustment tightening screws and small things of the sort. A mattress in the room with two standard beds needs replacement due to wear and tear in its interior parts. It sinks and squeaks when you sit on it. The bathroom pill used for the restroom odor control is too strong and noticeable through the unit. The washer and dryer is very helpful. It only gets too loud in the drying cycle. I noticed there were extra fans in the closet. We didn't used them but it was thoughtful since we visited close to a heat wave hitting the region. In general, the owner and staff were receptive to our needs & offered quick feedback. The hotel staff were very nice.
Stayed 8 nights in Jun 2023
Response from Owner on 8 Jul 2023
Thanks for your comments

2/10 Terrible

Norberto

Stayed 6 nights in Jun 2023
Response from Owner on 19 Jul 2023
Desconocemos sus comentarios

10/10 Excellent

Danyele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Owner on 1 Jun 2023
Muchas gracias por su evaluación, bienvenida en el futuro cuando guste.

4/10 Poor

Dominic

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Park Royal has the best beach, the condo needs a lot of improvements and upgrade, towels were old and stained
Stayed 5 nights in Apr 2023
Response from Manager on 24 Apr 2023
Towels are sent to a professional cleaner, this guest is giving this bad review because he lost 5 of our towels and was complaining about paying for them.

6/10 Okay

Cynthia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from owner on 1 Jun 2023
Muchas gracias por su evaluación, bienvenida en el futuro cuando guste.

4/10 Poor

Tetsuro

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I don't want to experience it again.
The power went out in the room. I asked the front desk for help, but they only told me to contact the owner of the room on my own. In the end, my family spent the night without electricity. Our children were frightened by the dark room. This is the first time I have experienced such an unpleasant experience. I cannot recommend this hotel to anyone. I believe I am entitled to a refund.
Stayed 2 nights in Mar 2023
Response from Owner on 1 May 2024
You had at all times my whatsapp and mobile number. The lodging is not a hotel is a Private owned Condo. I don't have any report of any electricity issues. If you should contact me as the receptionist said it could be fixed right away but you did'nt.

8/10 Good

Anallancy, Bacliff

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn't like that the staff didn't treat you the same as if you where reserving from the actual resort. Because reserved from Expedia they weren't as friendly. Like we didn't belong there. Also, didn't like that the itinerary didnt say the condo wasn't called Ocean Front. Its actually called Park Royal and we drove past it a few times and even asked the gate attendant, and they said it wasn't there, when it actually was. Very confusing and frustrating!
Stayed 4 nights in Mar 2023
Response from Owner on 1 May 2024
I sent to you VERY CLEAR ARRIVAL INSTRUCTIONS and told you the condo was inside the park royal resort. This happens when guests didnt read all the information sent

4/10 Poor

nikhil

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Area around the property is good, but the condition of the apartment is not that good. Location is perfect for beach and outdoor pool.
Stayed 1 night in Mar 2023
Response from Owner on 21 Mar 2023
Fotos of the apartment in our Ad are exactly as they are. We do maintenance every day. You should check the photos before reserving.

10/10 Excellent

William

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Appreciated the helpful staff and front desk attitude.
Response from Owner on 15 Jan 2023
Thansks for staying at my condo

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again on to the next one
Hot room, AC unit leaked right in top of counter top and damage my rented car key that I had to pay $700 out of pocket to get replaced. Couldn’t keep the AC on because it leaked. Washer and dryer didn’t worked either.
Stayed 2 nights in Aug 2022

8/10 Good

Denis

Stayed 5 nights in Jul 2022

6/10 Okay

Freddy Ramiro

Liked: Staff & service, amenities
Stayed 7 nights in Jun 2022

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Owner on 28 Jun 2022
Muchas gracias por la evaluación, que bueno que disfrutó de su estancia y los esperamos nuevamente

10/10 Excellent

Rita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this property. Easy access to many places for dining and entertainment. Place was clean and always felt safe!
Stayed 4 nights in Jun 2022
Response from Gaby on 15 Jun 2022
Thank you Rita, it was a pleasure to host you. See you soon!!

10/10 Excellent

Crystal Ramos

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was nice to stay in. The location was perfect for walking across the street to the mall. We had so many shopping and food options. We had so much to do on the property and off. The room was clean and ready for us at check-in. They left us a wonderful complimentary wine bottle and had another snack in case we wanted them. Dishes, fridge, and microwave were available! The room was adult and child-friendly and Netflix was provided which was awesome for our kids! Over all very satisfied with the room and location of the condo! Would definitely recommend it to anyone to stay in!
Stayed 4 nights in Jun 2022
Response from Owner on 14 Jun 2022
Thanks for your comments and we are glad you liked it, welcome anytime in the future

2/10 Terrible

Lisa

Stayed 1 night in May 2022

2/10 Terrible

KANNAN

Stayed 1 night in Mar 2022

8/10 Good

Tia Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast !
Stayed 4 nights in Feb 2022

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bad beds
Stayed 1 night in Feb 2022

10/10 Excellent

Elia Verónica

Stayed 4 nights in Feb 2022

2/10 Terrible

edgar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very disappointing property it doesn't l even include no cleaning WiFi doesn't work and I can keep going .just pay extra and get something worth your money so u can enjoy Cancun
Stayed 3 nights in Dec 2021
Response from Owner on 23 Dec 2021
This guest is lying about the wifi. We have wifi and it works fine. Regarding the cleaning is not included since it is a private apartment not a hotel. This guest didn’t read all the descriptions before reserving.

4/10 Poor

Lena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning.
The furnishings were out dated. The beds were not comfortable. Location was good, but pools were crowded and did not look clean. The air conditioner was leaking inside the condo, someone came to fix it at 3am. It was fixed right away, but was inconvenient timing. Host responsive.
Stayed 5 nights in Oct 2021
Response from Owner on 15 Nov 2021
Regarding the furnishing is a subjective comment and also all the pictures in our add are accurate and actual so she should see the pictures before reserving to see if she liked the furniture or not. Regarding the leaking she reported the issue at 2:45 am so that’s why we send a technician right away to fix it and it was fixed very quickly. Regarding the pools all pools are very clean, the hotel in which the apartment is located is a very well known world chain with 4 stars so they do the pools cleaning very often.

4/10 Poor

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
We didn't realize this was an AIRBNB so we didn't get benefits of being a guest of the actual hotel. We arrive to find out the food packages were more expensive than the cost of the room. So this forced us to rent a car to find affordable eating. "Condo in Ocean Front Hotel Resort" sounds like a badly translated name for a Spanish hotel and we didn't find out it was actually just a privately owned room in a resort called Park Royal until we received an email from the owner a couple days before our trip, but even then I didn't fully understand this was an AIRBNB because the email had a website with the originally advertised name. The room was clean and spacious. Laundry provided but you won't be able to dry your clothes. The second bedroom is actually a bed in the den with a privacy curtain. The refrigerator never worked so never had any cold drinks, and the AC leaked water from the ceiling. NO WINDOWS OPEN ANYWHERE and no bathroom fan so you're locked inside with no ventilation. Can use the pool but must pay to use gym. Everything has to go through the front desk and the wait is usually over an hour. Ridiculously long line with 1 person at the desk. Our shuttle to the airport was denied entrance by security because driver told him the wrong name of the hotel: "Ocean Front Condo" and we almost missed our flight. Owner provided his cell # and was very attentive to our concerns but couldn't get the fridge fixed until last day.
Stayed 7 nights in Sep 2021
Response from Propietario on 10 Nov 2021
It is clear the guest didnt read the descriptions and the message we sent to him right after the reservation with all details. The name is clear we are a CONDO inside a hotel resort. Regarding the fridge we provide a replacement fridge the same day the other was broken.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got this property for our first 3 nights at cancun, we were 10 and we needed it just to sleep since we were going out on tours. It is nice an clean very spacious and has a lot of things to do around the property. Snacks and drinks were available but at an extra cost. You can walk to the beach which was very clean. Overall a good room.
Stayed 3 nights in Jul 2021
Response from Owner on 1 Sept 2021
Thank you and welcome anytime in the future

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The location is perfect
Stayed 6 nights in Jul 2021
Response from Owner on 1 Sept 2021
Thank you

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities
Good location. But the pictures posted on the website we’re deceiving. We booked for 10 people but the place was tiny! It properly accommodated 6 of us. Part of our group had to look for a last minute hotel, because it was just too cramped. The host was rude when we questioned our concerns. Would not recommend this place for large groups.
Stayed 4 nights in Mar 2021
Response from Owner on 2 Apr 2021
Apartment is 700 sq feet so maybe you didn’t saw the pictures or you saw another apartment pictures. Apartment has As described 3 double beds, a sofa bed and inflatable extra bed if requested to fit it to 10 people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Owner on 31 Jan 2021
Gracias

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome spot.
Very easy instructions. The person was very attentive and I really liked how he kept the communication open and check on me. Also he left a wine bottle which was very nice touch.
Stayed 1 night in Oct 2020
Response from Owner on 2 Nov 2020
Thank you very much for your stay, welcome anytime in the future

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Owner on 24 Sept 2020
Muchas gracias por su puntuacion

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Owner on 2 Dec 2019
Thanks you very much

10/10 Excellent

Yol, San Diego Ca

Travelled with family, Business traveller
Liked: Cleanliness, amenities
I love my stay at this place everything was excellent..
Stayed 1 night in Nov 2019
Response from Owner on 15 Nov 2019
Thank you very much, welcome anytime in the future

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I had a problem I just contact them by text and they will reply fast. They’re very understanding and patient they will not stop until you are satisfied unless it’s out of there hands obviously. The area is so clean access at the pools or the beautiful beach. I recommend when I go back i will be booking again.
Stayed 4 nights in Jul 2019
Response from Owner on 31 Jul 2019
Thanks you very much, you are very welcome

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner responded to all our questions fast throughout our trip. 5 out of 5. Great experience
Stayed 4 nights in Jul 2019
Response from Owner on 20 Jul 2019
Thank you very much, welcome anytime in the future

10/10 Excellent

Brenda K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family vacation spot.
It was very easy to check in. The owner was responsive and left us a nice bottle of wine. We would book again.
Stayed 5 nights in Jun 2019
Response from Owner on 11 Jun 2019
Thank you very much for your comments and welcome anytime in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is always available for any questions or issues you may have. The location is excellent with a bus stop that charges $12 pesos or $0.65 US each way. A mall is feet away. The hotel offers beachfront and a bar where $12 US cover will buy you all the drinks you want per person. Airport shuttles are $30 US one way for groups up to 7. Shop around and negotiate prices for tours. Very happy with this room.
Stayed 5 nights in Jun 2019
Response from Owner on 8 Jun 2019
Thank you very much for your comments and welcome anytime in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Apr 2019
Response from Owner on 18 Apr 2019
Thanks for your review

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Communication was thorough and very personable. Follow the instructions and everything is FAST & EASY. The unit was very clean and spacious - accommodation for five adults was perfect. Location is in walking distance to food & shopping. I would definitely stay here again.
Stayed 1 night in Apr 2019
Response from Owner on 14 Apr 2019
Thank you very much for your comments and welcome anytime in the future

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold and Mean owner!!!!
There BLACK MOLD in bathroom and kitchen Not safe!!! Park Royal is name of condo was in. They will make you take a 30 minute presentation. While waiting to check in we looked around property .I have been to many other properties in Cancun and pool and beach services are not nice. Owner is not friendly keeps texting and insults people about education level, This a VRBO. There is a reason its non refundable. Be warned!!!!
Stayed 8 nights in Apr 2019
Response from Owner on 3 May 2019
This guest is lying. He was the one insulting us because he wanted to cancel his non refundable reservation so because he cant cancel without a penalty he is lying to affect us. Please check all other good reviews and you will see the truth.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the propetario. He was fast to respond to an issue I had in regards to the electric mini stove . He came and fixed it that same day within minutes. We stayed in zona hotelera for 7 days in this condominium. The rooms were super clean . All utilities functioned great . We would Love to stay again on our future trips to Cancun. Thank you for the excellent service.
Stayed 7 nights in Mar 2019
Response from Owner on 3 Apr 2019
Thank you very much for your comments and welcome anytime in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was perfect for my family. The property was beautiful and the location was excellent!
Stayed 10 nights in Mar 2019
Response from Owner on 30 Mar 2019
THANK YOU VERY MUCH FOR YOUR COMMENTS welcome anytime in the future

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2019
Response from Owner on 30 Mar 2019
No comments

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the restaurant downstairs. However there is no maid daily to change sheets etc
Stayed 2 nights in Mar 2019
Response from Owner on 20 Mar 2019
Thanks for your comments and yes, we operate as vacation rental apartments but we provide daily cleaning with additional cost.